AutoNation Hyundai Tempe

My husband and I bought several cars from Tempe Hyundai. I recently had an oil change and had to wait 3 hours to pick up my vehicle. This dealership is under construction which seems to have added extensiv I recently had an oil change and had to wait 3 hours to pick up my vehicle. This dealership is under construction which seems to have added extensive time waits. I called the week before my oil change as I wanted to have an item checked when my oil was being changed and was told to speak with the service rep when I arrived. I was told that the item I wanted checked would need to be done at another time which means another 3 hour wait. Highly inconvenient. The multi point check is not as extensive as before. My recent check gave my no information on the condition of my brakes other than OK. So, am I at 3mm, 4mm or what. To me this means that the tech probably just looked thru the tires to see the brake pads but no measurement. The form says I need a cabin and air filter but I replaced those, so due to mileage you probably just say I need one without actually checking the filters. I don't know if this is a new practice at all Hyundai dealers but I find it substandard. The price for an oil change is $79.00 - which is excessive. I will try another dealer to see if the service is better. The personnel are polite but probably overworked and stressed. More

The service I received with the advisor Max Moon was phenomenal and I always feel like he is there to make sure your car is up and running and to get you out of there as quickly as possible. He is super phenomenal and I always feel like he is there to make sure your car is up and running and to get you out of there as quickly as possible. He is super on top of everything and keeps you updated on what’s going on behind the scenes. More

Very professional staff, experienced and knowledgeable. I will be coming back when I buy a full electric vehicle. I will be coming back when I buy a full electric vehicle. More

Great experience. Friendly and knowledgeable service advisor. Thank you for getting my car serviced before expected. Friendly and knowledgeable service advisor. Thank you for getting my car serviced before expected. More

First time purchase and it went very smoothly. Pretty straightforward and overall amazing customer service Pretty straightforward and overall amazing customer service More

I would refer because I’ve only had one bad experience lately and that was in the car service Dept. However, my last experience was not good at all. In fact, I still haven’t gotten a return call but it’s lately and that was in the car service Dept. However, my last experience was not good at all. In fact, I still haven’t gotten a return call but it’s horrendous since the construction and service is awful and my car is under warranty and I needed a potential problem checked and was told they’d need to keep my car 3-5 days because they were backed up with a loaner at my expense! I’m now going to have to call another dealer for service and I’ve been going only to this one since like 2006. We’ve bought several cars here and the buying experience was good but car service has been bad the last year or so. It’s not a wonder my former service advisor left along with a couple other good ones. Tempe Hyundai needs to get their act together before this construction is complete not after! On top of that, my tires were at least checked and I’m short and they moved all the seat adjustments which was not necessary (just putting seat back would have been enough) and some panel settings. it took me half a day to get them back to how I had them and I had to research because I’d forgotten how to work the settings! More

Service was done in the time quoted with the quoted price and straight forward communication. and straight forward communication. More

Worked with Max for our maintenance service. He was excellent. Kind, friendly, funny, and professional. Fast service would definitely recommend. He was excellent. Kind, friendly, funny, and professional. Fast service would definitely recommend. More

their service has really gone downhill. I took my car in with an appointment to get a lube oil filter and a tire rotation. After 3 1/2 hours I went to see what the holdup was and they told I took my car in with an appointment to get a lube oil filter and a tire rotation. After 3 1/2 hours I went to see what the holdup was and they told me that they had not quite finished the oil change and we're getting ready to do the tire rotation. I told him to skip the tire rotation and the car wash and just bring me my car so I could get on with my life. More

Max was very helpful and organized. I set an appointment time for my service and this was kept. They appreciated and valued my time. I set an appointment time for my service and this was kept. They appreciated and valued my time. More