AutoNation Hyundai Tempe

My new service advisor is Max Moon. He was courteous and well knowledgeable. I have had some bad experiences at the dealership in the past but am now looking forward to working with Ma He was courteous and well knowledgeable. I have had some bad experiences at the dealership in the past but am now looking forward to working with Max More

No pressure car sale. Sam did a nice job showing us cars of all price ranges and not trying to push us into a sale. Sam did a nice job showing us cars of all price ranges and not trying to push us into a sale. More

Very happy with dealership, they are in process of remodeling, so no showroom. Only dealership to keep me informed about cars coming in and got me the specific car I wanted. When came in they worked t remodeling, so no showroom. Only dealership to keep me informed about cars coming in and got me the specific car I wanted. When came in they worked to get me the car as soon as possible. More

The dealership I bought the car from was difficult to work with. I called Auto Nation in Tempe and was greeted by a lady. I told here I needed an appointment for the first recall. I had one within my tim work with. I called Auto Nation in Tempe and was greeted by a lady. I told here I needed an appointment for the first recall. I had one within my timeframe. She gave me the name of the Service mgr. He told me about the construction going on at the dealership. The repair took longer than expected but because the people I talked to were nice, I'm sure to return. I will not talk ill about my original dealer. To answer the question below about quality, the car runs like before. No-one said anything about what was done. Customers don't talk to mechanics like thee old days. It's a shame because I really cannot answer any of the below questions honestly. 1.cost-no. cost. 2.quality-can not say. 3.speed-took 4+hours. 4.I waited. 5.Service-there wasn't any. More

Initially had difficulty scheduling an appointment to have a warranty recall completed on the steering column of my Elantra N line.. Dana was very helpful in assisting with communication and in expeditin have a warranty recall completed on the steering column of my Elantra N line.. Dana was very helpful in assisting with communication and in expediting the time frame of the repair. Excellent work on the repair with the grinding noise eliminated and everything working as expected. The dealership is under construction and offers a waiting area without TV and only outside restrooms. Hopefully the project will be completed soon. More

Jonny Olsen was a great salesman very informative and was honest every step of the process and when there was an error with my car deal he was there to make it right. I highly recommend him as a salesman an honest every step of the process and when there was an error with my car deal he was there to make it right. I highly recommend him as a salesman and I would recommend Hyundai AutoNation to my friends and family. More

I've been using this dealership over 20 yrs. very satisfied with service and customer service very satisfied with service and customer service More

My recent experience was an example of unacceptable and uncommunicative customer service. I brought my 2009 Hyundai Veracruz to the dealer for a service recall and for diagnosis of a whining sound in the uncommunicative customer service. I brought my 2009 Hyundai Veracruz to the dealer for a service recall and for diagnosis of a whining sound in the engine compartment. As I suspected, the AC compressor, the source of the noise, needed attention. When I dropped of the vehicle on Tuesday, 11-15-22, I was informed by service advisor HT that the diagnosis would take a few days. He indicated that he would call with the diagnostic information. Having received no call by late in the day, I called and left a message on HT's direct line. He called back to discuss the diagnosis and get clearance to proceed with the repairs. At this time, he told me that the compressor and idler pulley replacement, and the service recall work would be completed by Monday or Tuesday (21st & 22nd) the following week. After, again, receiving no call regarding the status of my vehicle repairs, I called on Wednesday (23rd) to inquire, left a message and didn't receive a response. On Friday (25th), I called again, spoke with Max who indicated that he would put a call back note on HT's computer screen to ensure that he get the message of my call. On Monday (28th), after receiving no return call from HT, I called again late in the day. When I was finally connected to HT, he informed me that my vehicle was completed on Saturday (26th). I asked if anyone was going to call me to let me know. He indicated that I was on his call list for that day. He apologized indicating that he'd been out for a few days due to the holiday. All well and good, but at this point I had been with no car since Nov 15 - 13 days! Except for one return phone call, all of the communication surrounding this service experience was initiated by me. I was tremendously disappointed with this particular service advisor. His failure to communicate was astounding and certainly a poor reflection on AutoNation Tempe. I hope that customer service training can be made available to resolve this problematic situation. More

I just purchased a 2023 Tucson LTD and totally enjoyed my experience with my sales associate, Ted Journiette. Ted was extremely personable and knowledgeable about the vehicle I was interested in. I highly re experience with my sales associate, Ted Journiette. Ted was extremely personable and knowledgeable about the vehicle I was interested in. I highly recommend Ted if you're in the market for a vehicle. I also give high marks to Annie Hill, my finance rep. she was also extremely personable and didn't try to hard sell any add ons. More

Everything you want in a dealership. Knowledgeable and helpful but never pushy. They listen to the customer and move mountains to make you happy. We visited many Hyundai dealers before Knowledgeable and helpful but never pushy. They listen to the customer and move mountains to make you happy. We visited many Hyundai dealers before choosing AutoNation even though it was out of our way. Plus - they have great cars! More