AutoNation Hyundai Tempe

Had an oil change. Was expected to take about 1.5 hours - took 3. The service advisor was friendly and helpful when we arrived. The dealership is under construction Was expected to take about 1.5 hours - took 3. The service advisor was friendly and helpful when we arrived. The dealership is under construction - so no coffee, water in the lounge - which was expected. The wifi didn't work. The disappointment was the lack of communication - no one checked in with us while we were there. We checked with our advisor at one point who told us it would be 30-45 minutes more. He then must have gone for lunch - no communication from anyone. We had to ask and have someone else finish the paperwork as we could see the vehicle on the lot. There was a technical problem and the price had to be adjusted as we were to get the oil change special. More

Josh at AutoNation was wonderful to work with. He spent a lot of time on the phone with us until he found the right vehicle at the right price. This eliminated multiple trips to the dealership, wh He spent a lot of time on the phone with us until he found the right vehicle at the right price. This eliminated multiple trips to the dealership, which is far from our home. Once we did arrive for the car, Josh spent a large portion of the evening explaining all of the electronic and safety features of the SUV. He went into detail and answered all of our questions. Right now, Josh is looking for another vehicle for us. More

I went in for a routine service. They recommended a cabin filter change ($100) and a front end alignment. The tires are wearing fine and I only have 12k miles. I didn’t get the align They recommended a cabin filter change ($100) and a front end alignment. The tires are wearing fine and I only have 12k miles. I didn’t get the alignment. Not sure why it would need an alignment this soon. We don’t drive over curbs. I thought cars today are supposed to not need that very often. The dealer is going through a remodel, but there was no coffee or soda available. The individual that helped me didn’t seem like he liked his job. I expected much more from the dealer. I may start going to a different dealer for my future service. More

Good and friendly service. It was all explained to me. How long and what they would do. Great job It was all explained to me. How long and what they would do. Great job More

Very good service. Just a short wait for an oil change and check up on my new car. Great dealership I'm very happy with the service. Just a short wait for an oil change and check up on my new car. Great dealership I'm very happy with the service. More

Team is very personable and you are kept up to date with whatever service is needed prior to ot taking place. whatever service is needed prior to ot taking place. More

I had a great experience at AutoNation Hyundai Tempe. I sent an inquiry online and received a call from a manager that put me in touch with Ted. Ted was very prompt at getting back to me. I made a las I sent an inquiry online and received a call from a manager that put me in touch with Ted. Ted was very prompt at getting back to me. I made a last minute appointment and he was ready when I arrived. He made the whole experience wonderful! I already knew I wanted an Elantra Hybrid. He had one ready for me to look at. He offered the test drive before I could even ask. I wanted a different color and he found one for me that had just arrived and hadn't even been inspected yet. We had the best conversation when I was there. It was like visiting with an old friend. I HIGHLY recommend Ted and AutoNation Hyundai Tempe! The Finance manager was great and friendly. Even the General Sales Manager came out to say hi and ask how everything was going. I worked in car sales and finance back in the last 90's. These guys went above and beyond. I was impressed and that's not an easy thing to do! If you want a Hyundai or even just nice used car, call Ted and give him a chance to earn your business. You won't regret it! More

My new service advisor is Max Moon. He was courteous and well knowledgeable. I have had some bad experiences at the dealership in the past but am now looking forward to working with Ma He was courteous and well knowledgeable. I have had some bad experiences at the dealership in the past but am now looking forward to working with Max More

No pressure car sale. Sam did a nice job showing us cars of all price ranges and not trying to push us into a sale. Sam did a nice job showing us cars of all price ranges and not trying to push us into a sale. More

The dealership I bought the car from was difficult to work with. I called Auto Nation in Tempe and was greeted by a lady. I told here I needed an appointment for the first recall. I had one within my tim work with. I called Auto Nation in Tempe and was greeted by a lady. I told here I needed an appointment for the first recall. I had one within my timeframe. She gave me the name of the Service mgr. He told me about the construction going on at the dealership. The repair took longer than expected but because the people I talked to were nice, I'm sure to return. I will not talk ill about my original dealer. To answer the question below about quality, the car runs like before. No-one said anything about what was done. Customers don't talk to mechanics like thee old days. It's a shame because I really cannot answer any of the below questions honestly. 1.cost-no. cost. 2.quality-can not say. 3.speed-took 4+hours. 4.I waited. 5.Service-there wasn't any. More