AutoNation Hyundai Tempe

Jonny Olsen was a great salesman very informative and was honest every step of the process and when there was an error with my car deal he was there to make it right. I highly recommend him as a salesman an honest every step of the process and when there was an error with my car deal he was there to make it right. I highly recommend him as a salesman and I would recommend Hyundai AutoNation to my friends and family. More

I've been using this dealership over 20 yrs. very satisfied with service and customer service very satisfied with service and customer service More

My recent experience was an example of unacceptable and uncommunicative customer service. I brought my 2009 Hyundai Veracruz to the dealer for a service recall and for diagnosis of a whining sound in the uncommunicative customer service. I brought my 2009 Hyundai Veracruz to the dealer for a service recall and for diagnosis of a whining sound in the engine compartment. As I suspected, the AC compressor, the source of the noise, needed attention. When I dropped of the vehicle on Tuesday, 11-15-22, I was informed by service advisor HT that the diagnosis would take a few days. He indicated that he would call with the diagnostic information. Having received no call by late in the day, I called and left a message on HT's direct line. He called back to discuss the diagnosis and get clearance to proceed with the repairs. At this time, he told me that the compressor and idler pulley replacement, and the service recall work would be completed by Monday or Tuesday (21st & 22nd) the following week. After, again, receiving no call regarding the status of my vehicle repairs, I called on Wednesday (23rd) to inquire, left a message and didn't receive a response. On Friday (25th), I called again, spoke with Max who indicated that he would put a call back note on HT's computer screen to ensure that he get the message of my call. On Monday (28th), after receiving no return call from HT, I called again late in the day. When I was finally connected to HT, he informed me that my vehicle was completed on Saturday (26th). I asked if anyone was going to call me to let me know. He indicated that I was on his call list for that day. He apologized indicating that he'd been out for a few days due to the holiday. All well and good, but at this point I had been with no car since Nov 15 - 13 days! Except for one return phone call, all of the communication surrounding this service experience was initiated by me. I was tremendously disappointed with this particular service advisor. His failure to communicate was astounding and certainly a poor reflection on AutoNation Tempe. I hope that customer service training can be made available to resolve this problematic situation. More

I just purchased a 2023 Tucson LTD and totally enjoyed my experience with my sales associate, Ted Journiette. Ted was extremely personable and knowledgeable about the vehicle I was interested in. I highly re experience with my sales associate, Ted Journiette. Ted was extremely personable and knowledgeable about the vehicle I was interested in. I highly recommend Ted if you're in the market for a vehicle. I also give high marks to Annie Hill, my finance rep. she was also extremely personable and didn't try to hard sell any add ons. More

Everything you want in a dealership. Knowledgeable and helpful but never pushy. They listen to the customer and move mountains to make you happy. We visited many Hyundai dealers before Knowledgeable and helpful but never pushy. They listen to the customer and move mountains to make you happy. We visited many Hyundai dealers before choosing AutoNation even though it was out of our way. Plus - they have great cars! More

Isaiah Ackerman did fantastic helping us choose our Santa Fe Calligraphy to replace the totaled Lexus. These newer cars have so much technology, Isaiah was able to explain and show how to operate the Santa Fe Calligraphy to replace the totaled Lexus. These newer cars have so much technology, Isaiah was able to explain and show how to operate the computerized car. Very happy with the car and the service. More

All dealership employees were great, but Dan Lopez in sales was the best! 5 stars sales was the best! 5 stars More

Really helpful and polite. Worked with us every step of the way when buying our Palisade Worked with us every step of the way when buying our Palisade More

It was a great experience working with Dan and the whole team. Helpful people and I got a good deal. team. Helpful people and I got a good deal. More

Worst advisor, worst service. Don't want to go back. How hard is call back let customer know what's going on. To much attitude. Don't want to go back. How hard is call back let customer know what's going on. To much attitude. More