AutoNation Hyundai Tempe

Completely neglectful finance department. Sold over-priced un-needed GAP coverage and Mechanical Breakdown Package ($4,000) and was informed that the Extended Warranty Pckg-was a Hyundai prod Sold over-priced un-needed GAP coverage and Mechanical Breakdown Package ($4,000) and was informed that the Extended Warranty Pckg-was a Hyundai product (It's not, it's AutoNation 3rd party junk) I've been trying to cancel the GAP and 3rd Part Extended Warranty for over two weeks. Over 10 unreturned phone calls and not one email answered. Spent over four hours with Hyundai Motors Consumer Affairs- I am having the entire contract re-drafted and upper management has had to step in. I would not recommend this dealership to anyone. Awful experience. More

Salesmen we’re great. Service department needs work. Showed up early for my appointment and waited 30 min after my appointment time to be seen with no others waiting Service department needs work. Showed up early for my appointment and waited 30 min after my appointment time to be seen with no others waiting More

I have been very loyal to this dealership since I bought my car in 2011. I have had minor issues with sloppy work but never what I would consider bordering on fraud and outright poor information. They sai my car in 2011. I have had minor issues with sloppy work but never what I would consider bordering on fraud and outright poor information. They said I needed front and rear brakes immediately. They said I needed tires soon. I maybe understood the brake statement but since the 50k rated tires had under 20k of very light driving I was curious. i asked for a brake quote which they said was $750 ish. I scheduled a brake check at two different locations over the next two days and a tire check at Discount Tire. Front brakes 6 and rear 7 as measured at both places. Not the 3 that AutoNation Hyundai told me. One said at least 10k miles before needing changing of the pads. The other said 15k and maybe 20k. The tire tech laughed at the statement of needing changing soon. He said at least 20k miles. So, for the first time this dealer really felt like a suede shoe sales shop. I hope they get back to their normal good service. More

Car leaking oil after service. No call back about the problem. Passenger seat was covered in grime when the car was picked up. Was offered to bring it back to get it cleaned. I’m s No call back about the problem. Passenger seat was covered in grime when the car was picked up. Was offered to bring it back to get it cleaned. I’m sorry, but I shouldn’t have to come back when it is convenient for you nor should this have been a problem to start with. Was also presented with the 30k mile service option for $1600. Really happy I declined that. Overall a real poor experience More

Mark and Ivan were very helpful and made the buying process go smoothly! I will definitely recommend them to our friends and family! process go smoothly! I will definitely recommend them to our friends and family! More

Max was my service advisor for my 02/2023 visit. I explained my concerns. Max kept me updated on the process. He gave me updates and costs and work time. Great experience with Max! Felt like he I explained my concerns. Max kept me updated on the process. He gave me updates and costs and work time. Great experience with Max! Felt like he genuinely cared about me as a customer. Normally I avoid the dealership but after his help, I would happily go back for assistance with my car. Thank you Max for great customer service!! More

Isaiah was very knowledgeable about the cars & very helpful! I appreciated the time he took to explain everything to us! helpful! I appreciated the time he took to explain everything to us! More

Buying experience was great. Ivan, our sales person, was excellent in knowledge of the product and working us through the process Ivan, our sales person, was excellent in knowledge of the product and working us through the process More

Chris, the service advisor was great. I have a "lifetime" battery warranty directly with AutoNation. I have used the warranty to replace my battery about three times now and each visit I have a "lifetime" battery warranty directly with AutoNation. I have used the warranty to replace my battery about three times now and each visit to AutoNation is very frustrating. Each visit has lead to me leaving my car for the ENTIRE DAY, and the technicians decide on their own to perform an evaluation of my car, which is NOT what I left my car for. I clearly explain that I am there to exercise the warranty on the lifetime battery, NOT for car maintenance. In the past when I used AutoNation for servicing my car, it would take days and up to a week to get my car back due to lack of technicians (I was told this by the service department manager); so I changed where I get service that is reasonable and timely. I have to use AutoNation for this lifetime battery warranty, and I will continue to use them for that aspect ONLY for my vehicle. I would respectfully request that service management investigate this poor process of replacing the lifetime batteries in hopes to improve customer satisfaction, and possibly earn back my business. More

Had oil change with Jake as my usual service guy. He is polite, knowledgeable, and gets my jokes! He said they were backed up and it might be 2 and a half hours. Came in at just under 2 hours. He is He is polite, knowledgeable, and gets my jokes! He said they were backed up and it might be 2 and a half hours. Came in at just under 2 hours. He is a great guy and I would definitely give him and Auto Nation 5 stars! Susan Vass More