AutoNation Hyundai Tempe

The salesman I had, Brian, was easy to work with, very knowledgeable and patient. He took his time explaining all that fancy new equipment on the Palisade I bought. It was probably the easiest process I e knowledgeable and patient. He took his time explaining all that fancy new equipment on the Palisade I bought. It was probably the easiest process I ever had when buying a vehicle. I gave it 4 stars instead of 5, because once we got to the signing of the final paperwork, that gentleman started off friendly but as soon as I told him I was not interested in the extended warranty is attitude was not as friendly. More

The sales are not aggressive and they truly understand what customers concern with excellent respect and provide solution what customers concern with excellent respect and provide solution More

The lack of communication was abysmal. We called multiple times a day for 2 days because our car had broken down and we didn't know what to do. We left multiple messages but nobody called We called multiple times a day for 2 days because our car had broken down and we didn't know what to do. We left multiple messages but nobody called us back. Any time we called and happened to get a live person, they would transfer us to someone who wasn't answering and we would leave another message. After 2 days, I got upset with the person who was going to transfer me yet again and they told me to just bring the car in. I had to have it towed in and we still didn't know anything about what would happen. We just had the same issue 3 months ago and wanted to know if it would be covered by some kind of warranty. I had the car towed in that day, Saturday. We called multiple times Monday, Tues, and Wed, before we finally got a call back. This was the 1st call back after leaving MANY messages over 6 days. On that call, they told us that the tow truck driver just left the keys in the car, unlocked in the lot and since this wasn't the proper procedure, they didn't know it was there. If they had answered the phone or returned one of our many messages, we would have been able to let them know this. My car sat for 5 days with the keys in it, unlocked! The repairs were quoted to us to be $409 and we agreed to start the work. They let us know later that day that the technician broke something and it would need to be replaced at no cost to us but it would take 2-3 days to get the part. We were without our only car for 11 days with no communication about anything like a possible loaner vehicle or even if this should have been covered due to the previous work we had done. THEN we found that the quoted price was more than the original part and labor by almost double AND we were charged for the part that was broken. I finally got Dana on the phone and argued about the tow truck situation and the lack of communication. We got a refund for some of the repairs, but I'll never go back. More

The absolute worst auto service experience I have ever had! I made an 8:20 am appointment for Fri 3/3 to address a USB data port malfunction. The car was dropped off at 7:30a. I received no status repo had! I made an 8:20 am appointment for Fri 3/3 to address a USB data port malfunction. The car was dropped off at 7:30a. I received no status report until after I called at 3:11 pm. I received a text message from Jake at 3:39 stating that "techs are working hard to get to everyone's vehicle. Your vehicle is currently 4th from the top." I tried calling again, was transferred to voice mail. I received another text message (5:25p) from Jake, "did not make it to the shop, i will have updates for you when i return on Monday." I proceeded to the dealership (via Lyft) to pick up my car before closing. It was there for ten hours without any diagnostics. The dealership communication is horrible. What's the purpose of making an appointment? More

I was pleasantly surprised by the ease of having my car repaired. They sent me text messages showing what needed to be done and a quote before doing anything. They also checked out what was covered by my w repaired. They sent me text messages showing what needed to be done and a quote before doing anything. They also checked out what was covered by my warranty without me asking More

Daniel was very helpful and answered my questions in a timely matter. The service depth got back to me the day I took in the car. timely matter. The service depth got back to me the day I took in the car. More

It was a wonderful experience, we were helped so well and we got the car we loved :) we got the car we loved :) More

Our salesman, John Olson, was honest, knowledgeable, helpful, and extremely conscientious. He ascertained our needs, then gave us multiple choices for the most appropriate vehicle. He made sure the fina helpful, and extremely conscientious. He ascertained our needs, then gave us multiple choices for the most appropriate vehicle. He made sure the financing was in place, so that all we had to do on our return visit was sign the paperwork. The finance person made that part easy. John gave us a comprehensive lesson about all the features of our new car. All in all it was a great experience! More

Traded in my car and got a new one. Had an extended warranty on my old car and they never said that they were taking the balance of the warranty and applying it to my new car. Had an extended warranty on my old car and they never said that they were taking the balance of the warranty and applying it to my new car. More

quality work and professional approach to customer service. I will continue to seek service here. service. I will continue to seek service here. More