AutoNation Hyundai Tempe

This is our worst experience we ever had at a dealership. I bought my car three months ago on New Year’s Eve. 2023 Santa Fe. They were so eager to sell me the vehicle on that day. However when it dealership. I bought my car three months ago on New Year’s Eve. 2023 Santa Fe. They were so eager to sell me the vehicle on that day. However when it came time to service the vehicle they are the absolute worst. We have never ever been so disrespected. You don’t yell at your customers in the lobby, be disrespect, make up lies, tell the customers that you can’t be touched by corporate because you have been there for 4 years, refuse to give your name or your managers name and telling me to get in my vehicle when I’m asking for my part back so I can take my business else where. To top it all off you weren’t even the one to be helping us to begin with. It’s unacceptable the way we were treated because of their mess up of not having the part even tho we scheduled the appt a week before and even called 2 days prior to make sure the part was in. We had an appt at 11:20 and waited for 35 mins just for them to even look and see if they had the part in stock. Which they did not have. We live 35 miles from the dealership and it’s an inconvenience for us to drive out there. The service advisor who insisted on arguing with two women needs to be reprimanded for his actions. We have contacted corporate and put in a complaint for his unacceptable behavior. We will NEVER be back More

The team is really great and does great work. They are personable and helpful whenever you have a question. The only reason I could not give it five stars is the waiting area. They are personable and helpful whenever you have a question. The only reason I could not give it five stars is the waiting area. More

Everybody at the Dealership shows professionalism and helps us decide the best option for us. helps us decide the best option for us. More

Isaiah was friendly and helpful. The used cars at AutoNation have set prices, so there was no haggling, which I like! The used cars at AutoNation have set prices, so there was no haggling, which I like! More

Great low pressure, high customer service car buying experience. Very helpful and knowledgeable staff. Would definitely buy here again. experience. Very helpful and knowledgeable staff. Would definitely buy here again. More

The system of not doing anything until all parts come in is slow especially with backorders. I had a window on backorder and then when it finally got fixed (by me calling safelight) they realized a part the is slow especially with backorders. I had a window on backorder and then when it finally got fixed (by me calling safelight) they realized a part they had bought for my ignition (which they had a while) didn't work and then that was on backorder for another month. He was able to work on price a little for the inconvenience. More

I was really impressed by the way I felt like they were expecting my vehicle. Yes, I had an appointment, but it wasn't something I'm used to feeling at a dealership. Great job to Jake. expecting my vehicle. Yes, I had an appointment, but it wasn't something I'm used to feeling at a dealership. Great job to Jake. More

I hate doing these surveys. , if john olsen wasnt such a nice guy I wouldnt even have done it , if john olsen wasnt such a nice guy I wouldnt even have done it More

Greeting and attention from my service personal was great! He went above and beyond when explaining what I was to expect. great! He went above and beyond when explaining what I was to expect. More

I highly recommend this dealership and service. The treatment is good the care is great The treatment is good the care is great More