AutoNation Hyundai Tempe

My wife and I love our Santa Fa Sport. So having the engine fail catastrophically while in route to visit friends in Oro Valley was quite disconcerting. My Triple-A Roadside Service was So having the engine fail catastrophically while in route to visit friends in Oro Valley was quite disconcerting. My Triple-A Roadside Service was recommending a Triple-A certified auto repair shop. When I was informed that there was a Hyundai dealership in Tempe, I requested the tow service to take my car there. And I'm pleased beyond measure with the world class service and professionalism that I received from the AutoNation Hyundai Dealership at the Tempe Autoplex. Your service specialist Jake is by far the best I've ever worked with over the ten years that we’ve owned our Santa Fe Sport. And we’ve done all of the required service on our Santa Fe Sport at the Hyundai dealership where we originally purchased the vehicle new. I’ve done a lot of car maintenance and repairs over the years, and I perceived from the start that Jake really knew what he was doing. He put my flustered mind at ease knowing that I was going to be well taken care of. The process was understandably extended because of the approval process and the magnitude of the necessary repairs, but still surprisingly quick considering all of the logistics. I was able to enjoy your customer lounge area while waiting my friend to drive the 90 miles to pick me up. The lounge area was super clean, very comfortable, and well stocked. I loved your complimentary popcorn also. The back-and-forth communication process via texting worked extremely well primarily due the fact that Jake responded very promptly with all of my inquiries and concerns. And it appears to me that Jake came in on his day off on a Saturday to make sure my vehicle was completed as promised as I was stranded at my friend’s home during the process (who does this?). When I arrived to pick up my baby, she was washed and sparkling. My only disappointment was that I did not get to see Jake when I arrived to retrieve my vehicle as I wanted to tip him $200 for the best service I’ve ever received. Is there anyway I can gift him this money? Love you folks. After picking up my vehicle following the excellent repairs, I drove it back to Oro Valley for one final night’s sleep before I drove it back to my home in Long Beach, CA. The car was so quite, and powerful, and fun to drive. The mechanic was also definitely world class. Maybe the tip could be split between Jake and the mechanic. Because of my 10+++ service at your dealership, my next new car will definitely be a Hyundai. God bless your team at the Tempe Hyundai Dealership More

Tried to cancel svc agreement but no one help with that. I traded the 2024 Kona in because their Finance Company never provided a valid title to BMV when I moved to Indiana. Why lease an SUV that I can't ge I traded the 2024 Kona in because their Finance Company never provided a valid title to BMV when I moved to Indiana. Why lease an SUV that I can't get registered because of Hyundai's error? I just had the worst customer service experience with these people. Now it's another runaround trying to cancel the service agreement. My phone calls and emails are not being answered. All I hear is email this and call this phone number but it's useless because no one calls back, even after the number I called put me in for an associate callback 3 times! Now I'm angry with these people. Never do business with Hyundai again! Unprofessional and unethical! More

They were very responsive to my needs. I was able to get the car I wanted and needed quickly and had a pleasant experience. I was able to get the car I wanted and needed quickly and had a pleasant experience. More

Salesman Mark Webber is a knowledgeable no pressure guy. Truly a pleasure to buy a car with Mark handling the deal. Auto Nation is a fairly priced company and they don’t haggle over pricing. This is our sec Truly a pleasure to buy a car with Mark handling the deal. Auto Nation is a fairly priced company and they don’t haggle over pricing. This is our second purchase from Auto Nation. I would use them again. More

Courteous, quick, answer all questions clearly, very proficient, and go above and beyond to help. proficient, and go above and beyond to help. More

Great care and attitudes by all the employees. Even took me to the mall while they worked on my car. Very happy with this dealership. Even took me to the mall while they worked on my car. Very happy with this dealership. More

PLEASE READ THIS REVIEW BEFORE MAKING A PURCHASE HERE I had an extremely frustrating experience at this dealership, and I feel compelled to share my story to help others avoid similar issues. HERE I had an extremely frustrating experience at this dealership, and I feel compelled to share my story to help others avoid similar issues. I initially found a vehicle that I wanted to purchase for my wife. The process of confirming its availability and reserving a time to check it out was smooth and easy. However, the problems began after the purchase. We bought the vehicle on a Friday, and unfortunately, it was involved in an accident the following Monday. When the police completed the report, it still reflected the previous owner's information, but we didn’t think much of it at the time. About a week later, the insurance company declared the vehicle a total loss. They informed us that in order to process our claim, the title needed to be in my name as well as the lien holder's name. This was critical, especially since the insurance does not cover rental cars if the claim isn’t handled promptly. This is where my frustrations with the dealership escalated. The insurance company advised me to contact the dealership to expedite the title transfer. My initial call to a sales associate led to promises of follow-ups from the finance department, but no one ever called back. I tried again, spoke to a different associate, and was told the same story: I needed to connect with finance. Yet, I was stuck in a loop with no answers. After multiple calls over the next few weeks, I grew increasingly frustrated. I asked to speak with a manager, but they were reportedly too busy to help and promised to call me back. Two days passed with no contact, and when I called again expressing my frustration, the representative hung up on me. At this point, it had been around 20 days since my purchase. I decided to send a certified letter to the General Manager, urging a response or I would escalate the issue to the DMV. When I still received no resolution after 30 days, I reached out to the DMV for assistance. About 45 days later, my insurance company followed up to see if the title had been transferred. When I informed them it had not, they attempted to call the dealership on a three-way call, but were met with the same frustrating response: endless loops of being transferred back to sales. The insurance representative then reached out to another AutoNation location, which was incredibly helpful and willing to assist, even though they couldn’t directly intervene with the dealership where I made my purchase. To my surprise, that same day, I finally heard back from Tempe Hyundai after nearly two months of silence. They stated they would expedite the title transfer process with proof of the total loss. I provided the necessary documentation but did not receive a follow-up from them. Then, the DMV contacted me, stating they had discovered the dealership never had possession of the title and that an emissions test was required for the transfer. This was a significant issue since the vehicle was totaled. Later that day, I checked the DMV website, and to my surprise, the title was now showing in my name—shortly after the DMV had visited the dealership. In my opinion, the dealership sold me a vehicle that should not have been sold until the title issues were resolved. To anyone considering a purchase here, I urge you: DO NOT GO TO THIS DEALERSHIP EVER. And if you encounter issues with getting your title, contact the DMV for assistance—they can help if you’re not receiving timely support from the dealership. More

The service center is very knowledgeable and does not push extra items at time of service. This takes the pressure off when getting your vehicle serviced. push extra items at time of service. This takes the pressure off when getting your vehicle serviced. More

Very streamlined process for buying a car. All the staff was very helpful and friendly. All the staff was very helpful and friendly. More

Sales people were awesome the dealership had what I wanted several models and colors and when I got there the vehicle was ready for me Thank you wanted several models and colors and when I got there the vehicle was ready for me Thank you More