AutoNation Hyundai Tempe

Great brand new (renovated) facility conveniently located in Tempe with very friendly and knowledgeable staff. They don't always have what you want but they strive to get it for you and will reserve a vehicl in Tempe with very friendly and knowledgeable staff. They don't always have what you want but they strive to get it for you and will reserve a vehicle coming in to the dealership in the future. More

Best car sales experience I've had and I've bought 30 cars.. I felt like I was hanging out with friends. They took care of us and always made sure everything was to our comfort ahead of everything else. cars.. I felt like I was hanging out with friends. They took care of us and always made sure everything was to our comfort ahead of everything else. They gave us an amazing price and really went the extra mile to make sure things worked out properly More

James Twitchell was truly outstanding. Kearny Mesa Hyundai in San Diego mis-installed an oil filter seal which caused a leak. Although James contractually did not have to James replaced Kearny Mesa Hyundai in San Diego mis-installed an oil filter seal which caused a leak. Although James contractually did not have to James replaced the oil filter and seal and gave me an oil change at no charge. Where do you find customer service like this today? I am so pleased to have met James and he is now first in line to service my 3 Hyundai's. More

My car was serviced for recalls. I was there less than two hours and was happy with Jake's service. I was there less than two hours and was happy with Jake's service. More

I called the local location to schedule an appointment for a recall. It routed me to someone in Texas. The rep told me that I would have to bring in my car for the appointment, and then they would let m for a recall. It routed me to someone in Texas. The rep told me that I would have to bring in my car for the appointment, and then they would let me know if I need to make another appointment. This made no sense to me. He said it was if they did not have the part needed. I would hope I would get a call before going to an appointment vs. driving in for something that is not available to be completed that day. He gave me the local number to call to get an actual person at the location. They said it was first come first serve but again, why have your customers come out there to be told to make another appointment? I would expect a phone call the morning of to state they do not have the part if they don't, but, with today's customer service/common sense out the window I assume that would not happen. I missed my appointment, and when I called the local location again to schedule an appointment, someone answered the phone and spoke so fast I could not understand him. He said he could not help me and I needed to call another phone number. I said, could you please transfer me to the front desk to schedule the appointment? His response in a negative manner, "I am new here so I will try my best." The phone hung up on me. I had to call back three times to get him to answer the phone again. I asked for his name, it came out so fast it was something like Lukiano or similar. I called the phone number he gave me, again I was routed to another state/rep to schedule the appointment, but they could not answer my service questions. She put me on hold to call the local location and I was routed to a person actually in Tempe, AZ Dana whom was polite and saved me from going elsewhere. I know AutoNation is a large company and they think this re-routing thing may be the greatest thing ever but all it does is confuse/frustrate their customers and what should be a quick call to make an appointment turns out to be a 20-30 minute task. During writing this, I am seeing more reviews off on the side and I have actually decided it is best to not make this next appointment as well. I am going to call another Hyundai dealership as it seems like the extra 20 minute drive will be worth it. More

What is a great dealership newly remodeled, really friendly people, and a quick process to buy our car. friendly people, and a quick process to buy our car. More

Excellent care of my car for over 8 years, honest, high quality service, good people, nice new showroom and waiting area! quality service, good people, nice new showroom and waiting area! More

I had a 7:40 am appointment and was told I would be good to go by 10:00 am. I enquired at front desk at 10 am as to the status of my car and she said she would give my service advisor a notification that to go by 10:00 am. I enquired at front desk at 10 am as to the status of my car and she said she would give my service advisor a notification that I wanted an update on my vehicle. Never heard from him. I enquired again at around 12 noon. This time I spoke with my actual advisor. He checked on it and said they are still working on it. I finally got out of there at around 2 pm. How did a software download end up taking 6 hours? Your service department needs to keep in mind that communication is the key to customer retention. This was not a great customer experience. No five stars on this one. More

My car was serviced for recalls. The service agent explained the reasons, and changes to my car at pickup time. Good experience. The service agent explained the reasons, and changes to my car at pickup time. Good experience. More

Effortless trade-in and delivery process. Very friendly personal. Much of the transaction was done over the phone, prior to ever going to the dealership, so I knew what to expect before makin Very friendly personal. Much of the transaction was done over the phone, prior to ever going to the dealership, so I knew what to expect before making the 1.5hr drive to get there. Really appreciated that. More