AutoNation Hyundai Tempe

I chose to call and schedule my repair instead of doing it online to avoid any miscommunication about the required work and to ensure I had all the necessary information before my visit. I also inquired ab it online to avoid any miscommunication about the required work and to ensure I had all the necessary information before my visit. I also inquired about adding an item that was listed as a recall, but was informed that it couldn't be addressed for at least 3 months. I was quite impressed by their ability to accommodate me within just 10 days. Although it's unfortunate that 10 days is considered a short wait, compared to the 1 to 2 months that other dealerships were quoting for availability, the 10-day timeframe was actually quite remarkable. When I arrived I communicated the exact same thing I did to the scheduler. I was asked if I was leaving my car for the next 2 days? He said, those are our schedulers and they know nothing that is going on here. I was shocked as I was told that the parts would be in stock and that it would be no issue to do it while I waited. I was informed, quite rudely, that it would take 4 hours bare minimum if they had the parts and if my warranty was approved. So, I got cozy and waited. I wasn't surprised when I received a text with all of the things the dealerships believed I should do on my car. Many maintenance items that weren't fully needed yet based on the age, mileage, wear, etc of my car. I came in for the repair after a local tire shop saw some abnormal wear and tear. They had given me a quote to repair the issue. I was quite shocked to see the price difference between the tire shop and AutoNation Hyundai. It was triple the price from the tire shop. If it wasn't for my warranty I wouldn't have had the work done at AutoNation. The one bright side, they did completely the item that was under recall. I told him that the scheduler said it couldn't be added. He said it is correct that we can't do those items solo for a few months because of how busy we are but there's no reason that we can't add them if we are doing another repair. More

The service writer was both dismissive and condescending. I suggested to him that maybe he should find a job that did not include customer service. I will not even go into the “screw-up” on an oil change. I suggested to him that maybe he should find a job that did not include customer service. I will not even go into the “screw-up” on an oil change. Our salesperson, Mark Webber, is really good! More

This dealership has great service! Jake was very prompt and courteous and went over all of the information with me in great detail. I would highly recommend. Jake was very prompt and courteous and went over all of the information with me in great detail. I would highly recommend. More

Very courteous, professional, and friendly service. Took care of my issues and answered all of my questions. Ashley in the service department is great! Highly recommended. Took care of my issues and answered all of my questions. Ashley in the service department is great! Highly recommended. More

Great communication in a timely manner as well. They let me know what they were going to do and about when they would be done. Great customer service. They let me know what they were going to do and about when they would be done. Great customer service. More

Took cr in for hesitation problem when starting to drive. When sepping on thee gas to start driving the car would take any whee from 2 tofive seconds before moving. Dealership said they could not duplicate t When sepping on thee gas to start driving the car would take any whee from 2 tofive seconds before moving. Dealership said they could not duplicate the problem. Yet almost imediately from leaving with the car from the dealership I had the problem continue to occur. As a result I am giving a oor rating. More

MadeAppointmentThree Weeks in Advance best experience I have with A service team department. AT AUTO NATION HYUNDAI. have with A service team department. AT AUTO NATION HYUNDAI. More

Luciano took care of me on my Hyundai Tucson recalls and oil change service at AN Hyundai Tempe. Geno, the service department manager was exceptional making sure I was treated fairly. Great service, awesome oil change service at AN Hyundai Tempe. Geno, the service department manager was exceptional making sure I was treated fairly. Great service, awesome people and clean dealership. Reason why AutoNation is better than any other dealerships in Arizona. More

The dealership is clean, quick, and efficient. My warranty service was handled well. I get all my service needs at AutoNation. My warranty service was handled well. I get all my service needs at AutoNation. More

Made appointment weeks in advance, for Rough Idle and recall update on 2013 Santa Fe Sport Upon arrival, advisor told me they could only do the recall and routine repair work was two days out. (Backed u recall update on 2013 Santa Fe Sport Upon arrival, advisor told me they could only do the recall and routine repair work was two days out. (Backed up by 60 cars.) It would have been nice to know this prior to booking the appointment! I returned to pick up the car around 3;45 pm and waited in the office for around 5-10 minutes and not one of the advisors approached or spoke to me. When I finally tracked an advisor down, he said I would have to wait for Jake. Another 5-10 minutes passes and I asked them to find Jake. He said he would text him and his phone was on his desk. I have never witnessed the battle of who could care less, until now. Communication was awful. I felt like another number. This is my second Hyundai and I never felt this way with the other one. You have a problem here folks. More