AutoNation Hyundai Tempe

They are the poster company of we want your business but are not a priority once something goes wrong. If you plan on purchasing a vehicle from Hyundai go the extra mile to have the service tech do a once are not a priority once something goes wrong. If you plan on purchasing a vehicle from Hyundai go the extra mile to have the service tech do a once over and diagnostic before leaving. Go directly to the service department and have a point of contact do not rely on anyone from sales to understand your concerns because you are just a number and you already provided to them what they wanted. Sadly I had a great sales counselor (did not try to over sell anything and was a down to earth kind person.) Unfortunately the matter came down to what he was allowed to do after the fact that 3 days after purchasing a brand new Tucson the fuel pump was bad. A lot of round about conversation took place for the next two weeks while the vehicle was back at the dealership. I have nothing positive to say about the sales management staff. Luckily a woman in the service department was able to get me a point of contact in service 12 days after I had dropped it off. But what one person said another said different as the days grew on so did the stress. More

We made an appointment thru the national service phone number for the anti-theft software update after calling the dealer directly and being given incorrect information. The local dealer phone line said H number for the anti-theft software update after calling the dealer directly and being given incorrect information. The local dealer phone line said Hyundai had not yet come up with the software fix for my car and to wait for Hyundai corporate to send another letter. When I called corporate they were able to schedule the fix at the local dealer for first thing the next day. We took my call in and my mother’s Santa Fe for the update. I was expecting the dealer to install the window sticker that the fix had been completed as described in the letter from corporate, but that did not happen. Additionally, the dealer tried to upsell mother’s low milage, newer car an injection which she did not need. Then with my car they said after the inspection that the air pressure in my tires was at the recommended 35 lbs. but on the way home my husband checked it and all four tires were at 31 lbs. So we are not sure if they checked things out or not; just a lot of very expensive suggestions like $30 cabin filter on Amazon for $95 dealer installed. We are not super happy and just hope they really did do the software update! More

I had an appointment on 08/18/23 to have the ambient/mood lighting strip on the passenger’s door of my 2020 Sonata Limited checked since it was not functioning. Ashley C. was my service professional and she lighting strip on the passenger’s door of my 2020 Sonata Limited checked since it was not functioning. Ashley C. was my service professional and she could not have been more helpful. She explained I would need to leave my car for about 3 days for repair personnel to evaluate it and fix it. I thought it was a repair that could be done while I waited, and I wasn’t prepared to be without my car for three days at that time. Ashley kindly explained their service department was getting the overflow of work from other repair facilities that were booked 2-3 months out. I told her I’d take her card and would schedule the repair at a later date when I could be without my car for a few days. I was fortunate in that the issue was strictly cosmetic and didn’t interfere with the operation of my car. Ashley gave me her card and then asked if she could take my car for a few minutes so the mechanic could verify any parts that might be needed to be ordered for it so the work could be done at this location vs. needing to send it to the main facility. I sat in the clean, comfortable waiting area and after about 10 minutes Ashley returned with my keys and said the problem with the lighting strip had been fixed! Apparently it had somehow come unplugged in the door card and just needed to be plugged back in. The icing on the cake was that there was no service charge! Had Ashley not been kind enough and proactive enough to have my car given an initial check, I would have been without a car for three days waiting to have it repaired. I cannot thank Ashley enough for her professionalism, kindness, and amazing customer service!! More

Scheduled appt 2 weeks out and then on day of appt was told it would be another 4 days more !! Had to go elsewhere. Always went to Auto Nation since buying my car there 11 years ago. Very disappointed!! told it would be another 4 days more !! Had to go elsewhere. Always went to Auto Nation since buying my car there 11 years ago. Very disappointed!! More

Autonation is a great company! I highly recommend them! From buying a vehicle to getting my vehicle serviced, it has been a really good experience! Everyone is so friendly and make I highly recommend them! From buying a vehicle to getting my vehicle serviced, it has been a really good experience! Everyone is so friendly and makes you feel like you matter! More

Communication kinda sucks. They had my car for nearly a month and still never finished the technical requested work. When I pointed out how long they had my car, they were quic They had my car for nearly a month and still never finished the technical requested work. When I pointed out how long they had my car, they were quick to release it and promise to contact me when they had a rental vehicle available, but I’m two weeks past and haven’t received any word. My car still isn’t fixed and while they were polite, it felt like the only way to get my car worked on was to be pushy, and being nice just got me walked over. My cruise control still doesn’t work More

The sales team made purchasing my Kona a pleasant experience. The service team is great. My oil change was done quickly, the car was washed and brought out to me. experience. The service team is great. My oil change was done quickly, the car was washed and brought out to me. More

Everyone was very friendly and knowledgeable. They had exactly what I was looking for and made the process quick and easy. They had exactly what I was looking for and made the process quick and easy. More

Professional above and beyond! Service person went well beyond good customer service with an emergency situation that was resolved! BillJensen Service person went well beyond good customer service with an emergency situation that was resolved! BillJensen More

Oil change, radiator flush AND my recall issue all attended to in 3 hours plus my car was rinsed off. Service manager Max was a great help. attended to in 3 hours plus my car was rinsed off. Service manager Max was a great help. More