AutoNation Hyundai Tempe

I bought my car at this place six years ago. I’ve been bringing it to get service here for that long and today was the worst experience that I’ve had with Ashley Cude. My appointment was at 11 a I’ve been bringing it to get service here for that long and today was the worst experience that I’ve had with Ashley Cude. My appointment was at 11 and she didn’t get to me until 11:20 and she didn’t apologize for being late. She was quite rude and seemed annoyed by my presence. I explained all the issues with my car, but she just pointed out that I was dropping it off. I insisted on waiting for it to be checked, but she warned me that it might not be seen that day. This is where things started to escalate. I asked when I could bring it back for a check-up, and she informed me that they were extremely busy and all the other stores had a backlog of up to three months. I questioned the purpose of making an appointment and bringing my car in if there was a chance it wouldn't be checked anyway. The situation worsened to the point where she involved her manager. Thankfully, the manager was a very nice and understanding person. He informed me that it would take a couple of hours, and I initially planned to wait. However, after discussing it with my boyfriend, I realized that there are many other places where I can take my car and have it seen on the same day, without the attitude. Therefore, I decided to leave, and they will never see me again. It's disappointing that after being a customer at this place for six years, one person can ruin it for me. Maybe they don't care about the money they're losing, but I will choose to spend my money elsewhere. More

Service Advisor Anthony was pleasant, calm and very hardworking. If not for him, waiting 3 hours for a simple oil change with a confirmed appointment would have been unbearable. Get him some help and a hardworking. If not for him, waiting 3 hours for a simple oil change with a confirmed appointment would have been unbearable. Get him some help and adjust your appointment system please. More

Excellent service dept; new and improved! Ashley was so prompt, knowledgeable and helpful. They are why I purchase my Hyundai's at this dealership. Ashley was so prompt, knowledgeable and helpful. They are why I purchase my Hyundai's at this dealership. More

They did a great job from start to finish. From taking the recall reservation, to getting it fixed … good job all around. From taking the recall reservation, to getting it fixed … good job all around. More

Do you like being lied to and having stuff broken? Do you like the mechanics taking your engine apart and not putting every piece back and losing some pieces? Do you like buying a car and not having i Do you like the mechanics taking your engine apart and not putting every piece back and losing some pieces? Do you like buying a car and not having it fully work? Do you like customer service to not properly write down what your appointment is for? Do you like bringing your car in for one day's worth of work and having it take five? Then this is the perfect dealership for you! I've been going here for years and I've literally had problems since day one!!!!!! Avoid this place like the plague! More

Beau,Frank and the team was very professional. I really like my choice and there help. I really like my choice and there help. More

Anthony in the service department is exceptional! My wait time was as I expected it was going to be. The waiting room was comfortable. Everything went smoothly. My wait time was as I expected it was going to be. The waiting room was comfortable. Everything went smoothly. More

I didn't have to make appointment to get my car check. But I did leave my car overnight at the dealership. And got call back early next morning. But I did leave my car overnight at the dealership. And got call back early next morning. More

What both my wife Tricia and I liked most about our relationship with Auto Nation was there was absolutely no pressure. We were free to look, ask questions and test drive any vehicle, and unlike other relationship with Auto Nation was there was absolutely no pressure. We were free to look, ask questions and test drive any vehicle, and unlike other dealerships, we had a selection of cars to choose. Everyone was helpful and courteous. More

Service was done expertly and in a timely manner. Decent area to wait while service performed. Washed exterior of vehicle too, which was unexpected. Decent area to wait while service performed. Washed exterior of vehicle too, which was unexpected. More