AutoNation Hyundai Tempe

Worst customer service experience. I wasn't approved for the vehicle I wanted and the employee didn't offer any alternative routes. Upon my denial, he retuned and stated, "I'm sorry, there's nothing we for the vehicle I wanted and the employee didn't offer any alternative routes. Upon my denial, he retuned and stated, "I'm sorry, there's nothing we can do for you," and just walked away. More

My daughter and I went to the dealership on March 19th to test drive and possibly purchase an Elantra GLS. The salesperson, Marc Delaney, gave us the Costco pricing and $1,250 in other discounts and the lo test drive and possibly purchase an Elantra GLS. The salesperson, Marc Delaney, gave us the Costco pricing and $1,250 in other discounts and the lowest price he could come up with was just over $19,000 and an out the door price just over $21,000. He said he could not negotiate much more - only a few hundred. He did not provide us the pricing sheet, the Costco discount program sheet (required by Costco) or anything in writing. Since the price was obviously too high we went to another dealership and walked away with $19,183 out the door pricing within hours. ROUGHLY $2,000 DIFFERENCE! This included a spare tire - which Hyundai of Tempe does not provide in their Elantras, tint, upgraded rear view mirror and more. More

We were extremely pleased with Jim Linsey. He was so knowledgable about the various cars we were interested in. We felt no pressure at all to make a decision and we felt he gave a terrific deal. We a knowledgable about the various cars we were interested in. We felt no pressure at all to make a decision and we felt he gave a terrific deal. We are so happy with our new Azera. We will recommend this dealership, especially Jim to anyone we know looking for a new or used vehicle. More

Asked Jerry at live chat a simple question. He obviously didn't know the answer and did not wish to find the answer. Without comment he terminated the live chat with a "boiler plate" message. If Tempe of didn't know the answer and did not wish to find the answer. Without comment he terminated the live chat with a "boiler plate" message. If Tempe of Hyundai expects to garner new customers, they need to improve their live chat performance. I wanted to trade my Azera for a Veracruz. I am sure some other dealer will accommodate me. More

I bought through internet sales (using request-for-quote services which went to all the area dealers). Michael White gave me the best price, with the least "come on", most transparency, etc. (Some other dea services which went to all the area dealers). Michael White gave me the best price, with the least "come on", most transparency, etc. (Some other dealers gave me bait-and-switch offers.). Went in, concluded the deal within 4-5 days of my initial request for quote. I was apprehensive that they'd spring some kind of surprise on me. But, Michael was very pleasant, professional. Mike turned me over to Leroy Welsel to finish the paperwork. I thought, "ok, there it is. Here comes the surprises, gimmicks, hustle." But, Leroy was great. Just like Mike, just a professional process to get the job done, following the parameters I was already quoted. Leroy had 5-6 addons to discuss. He didn't just add them and wait for me to object. (Some dealers do that.). He discussed them, advocated them slightly (some more than others based upon his own personal experience). No hard sell. Leroy's really a great guy. The kind of person you'd enjoy having a conversation with about anything. They weren't busy when I went. That could have made my experience more pleasurable. There wasn't a rush to get me out the door. Since I did more anonymous internet quotes I can't speak to the off-the-street sale experience. I can say Shaun (a floor sales guy) is great. I came in 10 days earlier when I was deciding which make/model to buy. He took me on a test drive. I already knew I was going to avoid the normal sales haggling, and decided I'd give him a gift card for his time if I bought a Hyundai. I didn't know I'd buy from the same dealer. That just came about as a result of the quote process I used over the internet. (I went back and gave Shaun a gift certificate for his time.). More

My wife and I went to Hyundai of Tempe for scheduled service on our 2007 Santa Fe. While we were there we mentioned to Donna Anderson (our service rep) that we were thinking of trading in the Santa Fe service on our 2007 Santa Fe. While we were there we mentioned to Donna Anderson (our service rep) that we were thinking of trading in the Santa Fe in the near future and ask her several questions and her opinion on several different models. Donna took the time and answered every one of our questions and then introduced us to salesman Jim Linsey who then took over. Jim was amazing and took the time to answer all our questions and arrange the test drive of both the Sonata and Genesis models we were interested in. We ended up trading in our Santa Fe for a 2013 Sonata Limited 2.0T that day. This is not the first vehicle I have purchased from Hyundai of Tempe and I'm sure it won't be the last. The staff is the best from the service to the sales and finance departments. Special thanks again to Donna and Jim! More

After having been in the car business for 25 years, I heartily recommend Hyundai of Tempe -- and their sister stores - Tempe Acura, Subaru Superstore, San Tan Honda -- to anyone in the market for a new o heartily recommend Hyundai of Tempe -- and their sister stores - Tempe Acura, Subaru Superstore, San Tan Honda -- to anyone in the market for a new or used vehicle. Today I bought my 3rd vehicle from this dealer group. My expectations were exceeding each time. Also, as I observed other employees as I was waiting, everyone exhibited friendliness and professionalism. I highly recommend. More

Everyone was friendly, the atmosphere was upbeat and clean. Overall the experience was top notch. Dan Lopez was very thorough and helpful. Very excited with my new purchase! clean. Overall the experience was top notch. Dan Lopez was very thorough and helpful. Very excited with my new purchase! More

The first sales guy I dealt with Ted wasn't bad but after we had talked and taken a test drive I had to meet a "manager" and that was when this place started to show its true colors. The first thing he did w we had talked and taken a test drive I had to meet a "manager" and that was when this place started to show its true colors. The first thing he did was make fun of my shirt. Then came the "what can we do to get you into this car today"stuff. I told them I had mad plans to test drive a Honda Accord and he started bad mouthing hondas of course and told me his dealership owned the Honda dealership on gilbert road (of course I knew this was crap but I found out later that a few dealers including this one are owned by the same family, Hyundai of tempe doesn't own anything) .(We told them if we were going to buy from them we wanted to make sure we got the tax credit for trading in our car. When you trade in a car the state only taxes you on the difference in value of the cars but some dealers will hide this and take the money for the full amount of tax as profit) The manager looked annoyed and said who ever we had heard this from was right like it was some big secret. Its not. Anyway we left and came back sunday to look at cars knowing it was closed because it was Easter but that was the point we just wanted to see the cars without anyone bothering us. We came back on monday morning at about 8:30am We then dealt with someone named Johnny Olsen.We told him we were working with ted and he said something to the effect of cool Im here now. What a douch. He kept talking about the cars like they were his personal property and really didn't know anything about Sonatas. We had them appraise our car a 2009 honda Civic Hybrid with 36,000 miles on it. We had it appraised a few days earlier at Carmax and they offered us $15,000. He came back with $12,500 so we decided to leave but he had to go back and get our keys. He left us standing there for a few minutes and came out and said he had a red sonata we were looking for and would give us $15,000 but only if we bought that red one. We were trying to leave but he just kept moving in front of us and kept saying all these bad things about the other hyundai dealers in the valley At one point he asked why we would want to buy from them instead of him and looked like he was gonna cry. We had to walk around him to get you our car and we finally left. Eventually we bought a used sonata at Subaru superstore in Chandler and found out they are owned by the same family that owns hyundai of tempe. Pretty interesting. Oh yea I almost forgot I asked for $15,000 and they gave me $15,000 on my trade sight unseen. More