AutoNation Chevrolet Pembroke Pines

Car broke down on vacation, while on the way to a cruise and had to be towed in the middle of the night to Maroone Chevrolet of Pembroke Pines. At 7 AM when they opened I called them and asked if they coul and had to be towed in the middle of the night to Maroone Chevrolet of Pembroke Pines. At 7 AM when they opened I called them and asked if they could help me buy getting my car in and out as I had to board by 2 pm. They sent a courtesy vehicle to pick me up at a hotel and I was at their dealership by 9. When I arrived, I noticed my car in the parking lot it was over an hour until they pushed it 500’ into the shop since their jack was broken. At 1 pm they said they knew what the problem was but they didn’t have the part. They were nice enough to take me back to the hotel and said they would repair the car for us while we were on the cruise. They said when we return, call them and they would even come pick us up at the port. Great! Off we went on a wonderful cruise vacation. When we got off the cruise 10 days later on a Sunday we called them and they asked “Who are you?”. Someone would call us back. After an hour of waiting we hopped in a Taxi, and when we arrived at the dealership there were 2 service advisors and no customers as it was sunday after thanksgiving. As we waiting patiently one of the service advisors was on the phone (on a personal call) and the other one was playing angry birds as we waited. Come to find out they never touched our car, it wasn’t even in the computer and it was a 6 hour repair. After about 2 hours, Neal (one of the service manager) said he would buy us lunch since we had no way to leave the dealership and nothing was close. He told us to speak with the cashier and she would take care of it. We walked over and asked her, she told us we were out of luck, she already ordered. As we waited patiently over 6 hours we watched one service advisor wax his motorcycle. We saw several mechanics in street clothes working on upgrading their personal cars and a two our lunch break in which they had food catered in and some of them were playing cards. After 6 hours of sitting with my wife, three kids and all of our luggage hours away from home our car was finally finished and they brought it out, I signed the paper work and got in my vehicle. The moment I opened the door I could clearly see they had not properly attached the dish panel and it was falling off. I asked to speak with the service manager who was not there that day. After being refused for over fifteen minutes of being told they don’t know his number; I marched into the sales office up front and that manager agreed to call the service manager after I told him what was going on and that I was not leaving until I talked to him. They got the service manager Armand on the phone and I explained the whole situation to him. He was surprised and very apologetic. He agreed that he would pay to have my vehicle washed at my home dealership and reimburse me for the Taxi fare. We left the dealership after leaving contact information and copies of taxi receipts. About a month later we took our vehicle in for an oil change and asked our dealership about the wash, they said no problem they would call and take care of it all. Our local dealership called us numerous times throughout the day extending the pickup time because they were having issues with Maroone Chevrolet. We called Maroone Chevrolet 5 times that day and were told Armand was busy and would call us back. After neither we nor our local dealership heard from him, our local dealership said they would do it for us for free. Over the next two months I kept calling Armand the service manager to be reimbursed for the Taxi fare that he said he would reimburse and was always told he would call us back. On a couple of calls we could hear him telling his receptionist to tell us that he would call back Today while I was at work he called my house and spoke with my wife. He basically told her because we filled out the service survey with negative comments that he was done with us and for me to stop calling. He told my wife why he should pay for our taxi “joyriding” since he was fined $190.00 for a negative survey. I do not recommend this dealership at all. More

I met Sam Khoury when I quickly stopped by this dealership on Sunday. I told him that I was interested in the new Camaro, and he gave me a break down of what the difference was between all of the m dealership on Sunday. I told him that I was interested in the new Camaro, and he gave me a break down of what the difference was between all of the models. After I narrowed it down to three, we went for a test drive in each. I was in somewhat of a rush that day, so I didn't really have any time to go over price, financing, etc. But I liked the fact that Sam was not pushy, just easy going. Met with him again on Monday and purchased my new car. I would definitely recommend this dealership. The whole process was quick and I was satisfied with the price of the new vehicle and my trade-in. More

My experience with Angel and the rest of the staff at Maroone was nothing short of fantastic. From the moment I walked into the dealership, to the moment I drove off in my awesome Camaro, I was treated Maroone was nothing short of fantastic. From the moment I walked into the dealership, to the moment I drove off in my awesome Camaro, I was treated with the utmost respect and kindness. I would reccommend them to anyone who appreciates knowledgeable service and attention to customer's needs. Two thumbs up, five stars, 10 out of 10......I think that pretty much sums it up! Thanks again Maroone! Gary More

The reason i rated this place a five is because the service by Matt Yonko was great and any question or concern that I had was answered right away. I also got my wife the car that she wanted and we end service by Matt Yonko was great and any question or concern that I had was answered right away. I also got my wife the car that she wanted and we ended up paying about the same that we were paying for a much older car. More

OUTSTANDING!!! Better yet, Superior Performance .. Highly recommended, very courteous and professional people. My overall experience in purchasing a new vehicle with Maroone Chevrolet of Pembroke Pine Highly recommended, very courteous and professional people. My overall experience in purchasing a new vehicle with Maroone Chevrolet of Pembroke Pines was a very pleasent and victorious day ever in my history of buying vehicles, nation wide! Thank you Luis Rauseo and supporting members of Maroone Chevrolet!!! More

Great sale person, strait to the point with no argument. Great individual to work with thanks luis also ur management team was on the ball with the sale person good team work Great individual to work with thanks luis also ur management team was on the ball with the sale person good team work More

This dealership does not honor military servicemen and women. on the GM WEB SITE it offers a preferred pricing and discounts in addition to incentives and they will not honor. walked out and they couldnt women. on the GM WEB SITE it offers a preferred pricing and discounts in addition to incentives and they will not honor. walked out and they couldnt care. Will spread the word. who bailed out who?Who is fighting for who? Military stay away.Lets go back to lexus.Look up reviews before you buy from them..I am sure you wont. More

Personnel will do everything they can to accommodate your needs. I highly recommend them if you are looking to purchase a car and want to be heard and respected without them being pushy and aggressive. The needs. I highly recommend them if you are looking to purchase a car and want to be heard and respected without them being pushy and aggressive. They want to see their customers happy and satisfied and make the tedious experience of buying a new car a smooth experience. More

I had an awesome experience on July 22nd @ Maroone Chervolet of Pembroke Pines. My former vehicle was at the end-of-lease and I had researched a Chevy Cruze online but never upclose in person. After d Chervolet of Pembroke Pines. My former vehicle was at the end-of-lease and I had researched a Chevy Cruze online but never upclose in person. After dropping off my car in Maroone's Used Cars department, I was immediately greated by Sales Associate, Tyrone Morris. Tyrone assisted with the final paperwork on the leased car and began conversing with me on what I was looking for next in a car. After a few minutes, we walked over to Maroone's New Cars department and looked at the 2011 Chevy Cruzes in inventory. I test drove a Summitt White Chevy Cruze and loved it! The car more than met my expectations. When we returned to the dealership, I knew this was the vehicle for me. In a short amount of time, I dropped off a end-of-lease vehicle, test drove a car, signed the paperwork, and was on the road in a new 2011 Chevy Cruze. Tyrone is very personable; he introduced me to staff in the service and finance departments, and made my entire experience relaxing and enjoyable! More

I have always bought Chevrolet.Even though I know I could have gotten a better deal than the one I got, I have through the years bought my cars and trucks from Luis Rauseo. Luis is a very professional indivi have gotten a better deal than the one I got, I have through the years bought my cars and trucks from Luis Rauseo. Luis is a very professional individual that goes the extra mile for the customer. Johnny Fernandez More