AutoNation Chevrolet Pembroke Pines

Horrible experience with service department!!! Just to preface, I have had Chevrolet cars since I started driving. I have had 3 camaros, driving one now, a Monte Carlo, and a Malibu., and just helped my d preface, I have had Chevrolet cars since I started driving. I have had 3 camaros, driving one now, a Monte Carlo, and a Malibu., and just helped my daughter buy a Chevrolet Equinox. My current vehicle is a 2010 Camaro in mint condition. My issue was the key fobs were broken. All of them. I bought 2 key fobs online and brought them to the dealership to pay to program them. The service advisor "Debbie" said that she didn't believe they would work. I said, "let's try and if not i guess I will have to buy one." She then told me I would have to pay 99.00 even of it did not work, plus the cost of buying a new key fob and new programming. I asked to speak to a manager to discuss the issue. She then told me he was in a meeting and she would call me later to see if could waive the fee. The reality is i have been buying Chevrolet cars since I was a teenager. I think they could waive a programming fee on a key fob knowing that I am due for a new car very soon and just purchased one with my daughter this year. Not a smart business decision. I guess I will look at Toyota. More

Always a great service experience. Employees are attentive, informative and pleasant. I like that the dealership offers coupons can be used towards my the cost of my service. attentive, informative and pleasant. I like that the dealership offers coupons can be used towards my the cost of my service. More

Very happy with my purchase! and an outstanding sales associate, Mr. Paganini, who guided us through the process. Thank you very much!! Clara & Edwin Eckardt associate, Mr. Paganini, who guided us through the process. Thank you very much!! Clara & Edwin Eckardt More

Hidden fees I called about an ad on their website for a lease. The advertisement lists the added fees. The price I was given included an extra $800.00 fee that I called about an ad on their website for a lease. The advertisement lists the added fees. The price I was given included an extra $800.00 fee that was not mentioned in the advertisement. I was told it was a mistake and would be fixed. Still not fixed...just using it to get people interested and then they are told about it. More

I felt I was a "number", another vehicle/owner. Even when the personnel tries to "make it special" it is not, here's my two cents: I requested to wash & vacuum my vehicle and the answer is that the dealer st the personnel tries to "make it special" it is not, here's my two cents: I requested to wash & vacuum my vehicle and the answer is that the dealer stopped doing it because they received a bad review from a customer. So the rational is, if does not contribute to a good rate, eliminate it!!. I even ask to pay for it but no, they don't do it. I brought my vehicle for a 25K miles revision and they only changed the oil, no explanation on the rest. They noted on the inspection document that the tires where halfway through and I asked the service rep, how come a vehicle with 25K has a tires with a life expectancy on 50k? did I buy a car from you with 50K tires? and the answer was "it is because it's florida" the tires don't last !! that means that you sell vehicles in Florida that has tires that won't last more than 50K miles and say nothing to the potential customer? this is a misleading sale or something is wrong. Again, did not feel anything special from the dealership even though it has it all to be great. More

Service dept doesn't want your business I have friends and family that work at other Autonation dealerships, so I guess you can say I've had experience with how a service dept is supposed to I have friends and family that work at other Autonation dealerships, so I guess you can say I've had experience with how a service dept is supposed to be run. This one is one of the worst I have ever seen! First off they don't have greeters, I literally stood around for 10 mins before anyone even acknowledged that I was there. And I had an appointment to boot. Then once greeted, they didn't really help, all they did was point out the desk of the representative that was supposed to help me. So I waited another ten minutes and nothing. He never came back to his desk, and he already had another client patiently waiting for him to return in his office. Suffice to say I got pissed and left. Whenever I've had my vehicles serviced at Autonation Honda on 441, I've never had to wait more than a minute before someone acknowledged me and took my info. It's sad to see that this dealership's service dept is run so poorly. If I wanted this kind of service I'd go to a service dept in Hialeah. Now since I purchased a service contract for my Colorado, I'll have to see if the Honda dealership can take care of me instead, if not then I guess I'll have to go to a different Autonation Chevy dealership in the area. I hear good things about the one in Doral, so maybe I'll go there instead. Sucks though, I literally live across the street from the one in Pembroke Pines, but due to the lack of service they offer, I'll gladly drive the extra miles to get the level of service I expect from an Autonation Service department. Oh and don't bother giving me the canned response of giving me the phone number of your GM. I'm not interested in talking to anyone. You've lost my business, fix your service dept instead. It's sad that your own employees at other Autonation dealers all know and comment about how poorly you guys are run. More