AutoNation Chevrolet Pembroke Pines

Revised - Sales experience was good, but after that, the entire experience went to xxxx. First time here, Second time at AutoNation, First Chevrolet. Last time ever doing business with AutoNation. Sa entire experience went to xxxx. First time here, Second time at AutoNation, First Chevrolet. Last time ever doing business with AutoNation. Sales experience was good. Juan did his job well, and we were very happy with the process and delivery of the purchase. Bravo. From the morning after we brought the car home on February 18 its been downhill, and came to a fiery crash. Took delivery with 11 miles on the vehicle. (As new as it can get). The next morning, we received a systems warning for service (not critical, but definitely unusual for such a new car). We logged into the dealership site and tried to schedule an appointment. On February 19, the EARLIEST appointment we could schedule for a faulty system was March 12. That’s a 21 day wait. We spoke with our sales rep in the interim, and he offer for us to come by and he’ll try to get us in sooner. We all know any visit to a dealership for any reason isn’t a quick one, and with friends and family visiting in the interim time, we simply couldn’t carve extra time for an adhoc drop in. We arrived on March 12 at 745 AM for our 8am appointment, only to be told we don’t have an appointment. (This being our first visit to the service department, we were unfamiliar with the layout, the valet quickly says, in Spanish “go to #3” and walks away. Ooookaaayyyyyy. After figuring out where he wanted me to go and sitting down, I was confronted with the RUDEST, most insensitive advisor I’ve ever encountered my 25 years of buying and servicing cars in 5 different states. She proceeded to say “Well, you don't have an appointment so you will be waiting all day right?” “No, I have an appointment” and presented her with the appointment confirmation. “Well we don't have it here so it’s not our fault, if you want you can go speak to the service manager”. I explained we waited a month for this appointment and this was really unacceptable service for a car with (now) less than 1000 miles, which has been faulty since leaving your lot, and inquired about a rental. She denied my request saying “Take it up with the service manager” and adding insult to injury, when I explained it was the fault of AutoNation her colleague next to her literally laughed at me. I left ‘room #3’ to search for the service manager on my own since she refused to get him for me. I asked someone, and he explained the service manager wasn’t working. We are currently pending a hopeful reply from our sales team to help escalate this before we file a complaint with GM and escalate using all legal avenues. Really? THIS is how we treat clients? This is how we treat our customers? This is the welcoming experience you provide to a first time client with a problem? You’d better re-evaluate your values and the people you hire. As I mentioned this is not my first go around with AutoNation. It is certainly my last. There are plenty of options when it comes to buying and servicing your vehicle. Stay AWAY from AutoNation and AutoNation Chevrolet specifically. More

As always, My Advisor, Ms. Yudi Barzaga was very attentive from checking in to checkout Yudi Barzaga was very attentive from checking in to checkout More

Overall very good buying experience. Communication was good. Had an appointment to see a particular vehicle and the sales advisor was informative and had a good test drive. All the pa Communication was good. Had an appointment to see a particular vehicle and the sales advisor was informative and had a good test drive. All the paperwork was efficiently handled with sales and finance. All questions answered and issues worked out. Delivery of the vehicle was also done well. More

THE SERVICE PROVIDED WAS DONE VERY EFFICIENTHLY IN A TIMELY MANNER AND VERY GOOD ATTENTION TIMELY MANNER AND VERY GOOD ATTENTION More

The service I received was poor. My vehicle was not fixed nor could they tell me what was wrong with it... My vehicle was not fixed nor could they tell me what was wrong with it... More

Helped me find the truck I wanted in a tough buyers market, and get me in and out of the dealership after purchase. market, and get me in and out of the dealership after purchase. More

I am happy. I received an excellent service and Atencion Thank you very much. I received an excellent customer service I received an excellent service and Atencion Thank you very much. I received an excellent customer service More

My experience has been very pleasant thus far. Everyone is helpful, patient and knowledgeable, friendly. Everyone is helpful, patient and knowledgeable, friendly. More

On March 7th I brought my car in for an oil change at Auto Nation Chevy Pembroke Pines.My appointment was for 7:40  AM. It is now 10:04 AM and my car is still not done. If an appointment  is so important Auto Nation Chevy Pembroke Pines.My appointment was for 7:40  AM. It is now 10:04 AM and my car is still not done. If an appointment  is so important and a customer is here on time then why do we have to wait over nearly 3 hours. For those customers out there you need to purchase  a filter from the dealer(warranty reasons) then go elsewhere to change your oil.It will be quicker and cheaper and you can go about your day. This is my 2nd oil change here and the last visit was the same situation.This will be my last oil change here. More

Geographically desirable Listens to customer with respect Honors customer requests Aasset to automation Pembroke Pines respect Honors customer requests Aasset to automation Pembroke Pines More