AutoNation Alfa Romeo Stevens Creek

George is an amazing resource and a genuine person. One of the few sales managers I can say this about. My third purchase at this dealership because of him One of the few sales managers I can say this about. My third purchase at this dealership because of him More

George and Vo are patient, friendly and professional. Just the way they are make you feel safe and comfortable about purchasing or leasing an automoble from them. They care about you. Just the way they are make you feel safe and comfortable about purchasing or leasing an automoble from them. They care about you. More

Steven is a buttoned up professional, and a pleasure to work with. I came with a list of questions, and left very informed. Steven answered every question with a high level of Alfa Romeo Stelvio knowledge. work with. I came with a list of questions, and left very informed. Steven answered every question with a high level of Alfa Romeo Stelvio knowledge. Thanks Steven, I'm your customer as long as I own an Alfa Romeo. More

My experience buying a new Giulia was the smoothest ever. George and Vo made the entire transaction go really well. Price negotiation was fair and haggle free. all promises were kept and they respected my ti George and Vo made the entire transaction go really well. Price negotiation was fair and haggle free. all promises were kept and they respected my time. They were even very kind to my young daughter with Alfa SWAG! Highly recommend this dealership. More

Absolutely professional, informative, forthright and respectful of my time. Both my sales agent and his manager were extremely responsive to all my questions and needs as I was traveling almost 3 hours respectful of my time. Both my sales agent and his manager were extremely responsive to all my questions and needs as I was traveling almost 3 hours to purchase my vehicle. We determined all terms prior to my test drive appointment. It was seamless and actually a fun experience! Very grateful to George and Vo! More

The sales folks are nice, but nothing gets done as promised. First car I was contracted to buy was sold to another customer. Ordered second car and it took 11 months for delivery (might be Alfa/supp promised. First car I was contracted to buy was sold to another customer. Ordered second car and it took 11 months for delivery (might be Alfa/supply chain issue, but it all adds up). Finance guy sold me a set of 4 oil changes for my Alfa, and was later told by service that those oil changes are for lesser Stellantis vehicles. Was promised loaner cars by sales for times my car would be in for service. Service guy says, we only have 3 loaners, and because you have a Quadrifoglio, it will likely be with us for weeks and you won't get one. We have to give the loaners to people who's cars get turned around faster - translation, you spent more, so you get less. xxx?!?!?! I don't expect special treatment, but I do expect same treatment. They did agree to get me a rental, but that is still pick up and drop off somewhere else. Takes 6+ weeks to get a service appointment. Service department severely understaffed to the point they are frustrated and end up taking it out on customers (I get it... but still not acceptable). I'm not confident they take customers seriously. More

I paid $1250 for minimum service for which my dealer forgot the car wash, held on to my car for 3 days and forgot to call me when it was ready. forgot the car wash, held on to my car for 3 days and forgot to call me when it was ready. More

Serviced my car promptly and received ot as promised in 4 hours. Car was washed and cleaned after a routine oil change. hours. Car was washed and cleaned after a routine oil change. More

The service advisors are great in person, they understood the issues with my Giulia and provided appropriate service. However trying to reach service advisors on the phone is very difficult at this dealershi the issues with my Giulia and provided appropriate service. However trying to reach service advisors on the phone is very difficult at this dealership. Nobody reaches out to you on their own to give you an update on your car. You always have to call towards the end of the day to find the status. When you call, you will always get the automated system, you hold for several minutes and your call will never get picked by a service advisor. Only way that it worked for me was to leave a callback number and message on the automated system. Some phone operator replied to the callback and then put me on hold to check the status of my car with the service advisor. I don't know how busy they are but I never had this much difficultly reaching service advisors at other dealerships. This time they didn't offer any shuttle, loner, or rental car. Other than that the service itself was good. More

Great services, good customer services. Very communicative, Is not may first visit, they where very busy and they did toll me will be a bit of delay, which was not to bad. Very communicative, Is not may first visit, they where very busy and they did toll me will be a bit of delay, which was not to bad. More