AutoNation Acura Hunt Valley

The dealer ship was great but the best part was Paul Nicholson our salesman. He was so kind and helpful that he is the only salesman I will use and I recommend him to everyone. My wife and i were very i Nicholson our salesman. He was so kind and helpful that he is the only salesman I will use and I recommend him to everyone. My wife and i were very indecisive and he worked with us all day. Letting us drive multiple vehicles. If you go to this dealership, ask for Paul , you will not be disappointed . More

Dave was great to work with, and fought hard to get us the price we wanted. We're very happy with the customer service - helpful and informative, without pressure. We really appreciate that Dave took the the price we wanted. We're very happy with the customer service - helpful and informative, without pressure. We really appreciate that Dave took the time to set up electronic control settings and explain function of all the features. We're very happy with the purchase. More

Our second time to,purchased RDX with. Mark Winter,his expertise,professionalism made it easy for us to have the RDX 13. Ralph R was also great with us.Jamey H. did a very good job with the financing.Over expertise,professionalism made it easy for us to have the RDX 13. Ralph R was also great with us.Jamey H. did a very good job with the financing.Overall,we are very satisfied with this dealership.You guys ROCK!! More

My recent purchase at this dealership was a great experience. We were able to come to a price fairly quick, Rob worked really hard to find the exact car I wanted, and was willing to bring the price experience. We were able to come to a price fairly quick, Rob worked really hard to find the exact car I wanted, and was willing to bring the price down on a 2013 model because we were not able to find a 2012 model that I wanted. I found Rob Davey to be very personable, straight-forward, and put you at ease during the car buying process. He was very knowledgeable about the cars, and test drove 2 models with me, even at 8 PM. I also worked briefly with Ralph Rybicki, the sales manager, and had a good experience with him as well. He helped with the final few negotiation points with the vehicle. The paperwork process was quick, and I was out of the dealership within a couple of hours. Overall, this dealership performed perfectly. It was one of the best, if not the best, car buying experience I've had. I'd highly recommend this dealership if you're in the market for an Acura, and will have no problem at all referring my family/friends to this dealership. More

I found everyone at Frankel friendly, informed and helpful. It was as nice a buying experience as I have ever had! It was the first time i had ever leased a car and I had all questions answered and ex helpful. It was as nice a buying experience as I have ever had! It was the first time i had ever leased a car and I had all questions answered and explained. Paperwork and delivery were smooth and speedy. Would certainly recommend to anyone. More

Dennis was amazing to work with. My husband and I were interested in a Used Volvo SUV. We were already pre-approved for financing. We knew what we wanted to pay with a warranty. Dennis went the extra mile interested in a Used Volvo SUV. We were already pre-approved for financing. We knew what we wanted to pay with a warranty. Dennis went the extra mile to find better financing and get us on the road with a payment that was VERY reasonable. His Manager was also very kind and nice to work with. The overall experience at Frankel of Hunt Valley was EXCELLENT!!! More

I was very pleased and grateful for what the Frankel team did for me. I have never had a car dealership go above and beyond what was expected to make me happy. I was treated like royalty and felt like I was did for me. I have never had a car dealership go above and beyond what was expected to make me happy. I was treated like royalty and felt like I was amongst friends. You cannot imagine the magnitude of how thankful I am to be in my 2013 RDX. The Frankel family get all high marks from me. I would like to thank Mark Winter and Ralph Rybicki for their patience and devoting their time to working out a great deal for me. Mr Frankel himself is a Godsend. I am so thankful to God for allowing me to speak with him. His kindness and generosity speaks volumes. He is the epitome of what car dealers should represent. I would highly recommend Frankel to all of my coworkers and friends. To the Frankel team, I am forever grateful and love you all. More

I have driven an acura for 12 years and when I started to search new cars, I wanted to see what acura had to offer. I went to two different acura dealerships and found that both Rob and Ralph went out of the search new cars, I wanted to see what acura had to offer. I went to two different acura dealerships and found that both Rob and Ralph went out of their way to explain the different acura models, show me their inventory and let me take several test drives in the cars I was interested in. It was a pleasure to work with two very knowledgeable people, who were extremely couteous and offered the best no haggle price for the new vehicle as well as my trade in. I will certainly recommend them to anyone looking for an acura. More

Very customer friendly service. All my needs were met. I walked away feeling that I received a fair and great deal. I would recommend them to friends and family. Even the owner of the car dealership (Fr I walked away feeling that I received a fair and great deal. I would recommend them to friends and family. Even the owner of the car dealership (Frankel) came over to introduce himself and to make sure that we were receiving good service. The salesperson, Dennis Kinsley, was extremely friendly and respectful. There were no games or unnecessary sale pitches aimed at us. Service was prompt, courteous and fair. More

I had contacted Paul several months ago through e-mail regarding a used car (that was sold before I could see it), and he continued to keep me informed when incoming used vehicles meeting my specification regarding a used car (that was sold before I could see it), and he continued to keep me informed when incoming used vehicles meeting my specifications came into the dealership. He was informative, friendly, and honest in all dealings with me. He advised me that a vehicle within my specifications had just been traded in at the dealership, and I jumped on the opportunity. I ended up purchasing this vehicle, and the process wss handled professionally and efficiently. I did not have to spend much time at the dealership as much of the paperwork was handled through e-mail messages. I am very happy with my vehicle (3rd Acura purchsse - this was my first used car purchase), and I intend to have the service work done at this dealership based on my experiences thus far. Job well done!! More