AutoLand Toyota

Everyone was very helpful in accommodating our needs and providing the best quality service. As a first-time car shopper, I felt comfortable and assured that I was receiving a great deal. providing the best quality service. As a first-time car shopper, I felt comfortable and assured that I was receiving a great deal. More

Orhan went out of his way to help and made the experience an enjoyable one. Really appreciate him going the extra mile for the customer. an enjoyable one. Really appreciate him going the extra mile for the customer. More

Good structure...Sales very knowledeable and really know about the Vehicles...Great inventories...Coozy atmosphere...clean...relaxing...would recommend this dealership to others to come visit. about the Vehicles...Great inventories...Coozy atmosphere...clean...relaxing...would recommend this dealership to others to come visit. More

We arrived at this dealership on a Saturday afternoon with a specific vehicle in mind that we had seen online. After wandering around the parking lot for several minutes because the salesman couldn't re with a specific vehicle in mind that we had seen online. After wandering around the parking lot for several minutes because the salesman couldn't remember where the models in which we were interested were located,we test drove two vehicles and were definitely interested in purchasing one of them. We sat down with our salesman to discuss pricing and the trade-in value of our current vehicle. The salesman disappeared with our keys - understandable for them to value the car. He returned several minutes later without the keys and when I asked for them, I was ignored. At this point we felt like we were dealing with the three stooges in a tag team attempt to get us to sign a contract. During the course of the negotiations one of the assistant managers actually raised the quoted price of the car by $500. I asked for my keys 3 more times before I went to the service desk and got them myself after insisting that they tell me where they were. After 2 1/2hours, we left without a car. I would not purchase a vehicle here. If you enjoy this type of tag-team nonsense, this is the place for you. If instead you are interested in a courteous and businesslike approach to the purchase without the comedy routine and "let's make a deal" nonsense, stay away from Autoland. I have since purchased a new Toyota; it did not come from Autoland. More

Joe Catena and Felix Shaulov were awesome to deal with. Felix was very helpful with all our questions. Best experience I ever had buying a car! Thank You Felix was very helpful with all our questions. Best experience I ever had buying a car! Thank You More

We had leased our previous 5 cars from Toyota of Morristown, but when we had gone back there last month to make a deal for my next car, they seemed to disregard our previous loyalty and would not co Morristown, but when we had gone back there last month to make a deal for my next car, they seemed to disregard our previous loyalty and would not come to terms with us. I went online to check inventory of all other Toyota dealerships within a reasonable range of us and found that Autoland had the exact same car as the one we were interested in at Morristown, and in the same color that I wanted. I asked for a quote online for a 36 mo. lease, 12,000 miles/year, no money up front, and then Dario and I went back and forth via email on the haggling until we reached what we felt was a fair deal (upping the lease length to 42 mos). With that, we arranged to come in the same evening and we came home with our new Prius! Humberto in particular was a pleasure to work with, as well as the 2 financial guys, whose names I unfortunately cannot remember. More

It was an excelent experience. I am deffinatly recomending Frends and family to go to Autoland in Springfield. I drove all the way from CT and was extreamly satified. Well worth the trip. recomending Frends and family to go to Autoland in Springfield. I drove all the way from CT and was extreamly satified. Well worth the trip. More

We were very pleased with your sales people, especially Vanessa. Frank set up the leasing and he was very competant. The showroom was attractive. We were offered snacks and we were there long enough to g Vanessa. Frank set up the leasing and he was very competant. The showroom was attractive. We were offered snacks and we were there long enough to get hungry. My husband called prior to our visit and they had the color we wanted in an Avalon. My husband was not well that day and your salespeople were able to get him in and out of the showroom on an elevator. More

The employees are frendly,nice and they have been very helpful. I am happy with the product but I was disapointed when I was told that I could not change the payment plan. helpful. I am happy with the product but I was disapointed when I was told that I could not change the payment plan. More

I purchased a certified 2009 sienna last year and after I came back home I found out one headset in the back seat was missing. I went back and was promised to have one for me. During 6 WEEKS waiting, they I came back home I found out one headset in the back seat was missing. I went back and was promised to have one for me. During 6 WEEKS waiting, they got one with wrong size, another one with wrong color( both were used ones, very old, like from juckyard). finally I asked the manager when he will get right one for me. His answer was that he did not know. He also claimed that I got used car, therefore the replacement should be used( the tone of the voice was not friendly). Out of disappiontment, I called Toyota USA 1-800# to complain and they sent my complaint to the dealer. This is the turning point for me. Paula( customer relation manager) called me right away and promised to order a new headset for me. 2 or 3 days later I got my new headset( I bought car on 10/1/2011 and got my headset on 11/19/2011.) Before Paula got involved, I swear that I would never come back to this dealership and I would give zero star to them. Now I give 5 star to customer service because how Paula took care of my issue and did right thing for the customer. For that reason, I will come back to buy a car from them knowing someone in this dealership cares about customer. Thank you, Ms. Paula Guthner. More