AutoLand Toyota

We had leased our previous 5 cars from Toyota of Morristown, but when we had gone back there last month to make a deal for my next car, they seemed to disregard our previous loyalty and would not co Morristown, but when we had gone back there last month to make a deal for my next car, they seemed to disregard our previous loyalty and would not come to terms with us. I went online to check inventory of all other Toyota dealerships within a reasonable range of us and found that Autoland had the exact same car as the one we were interested in at Morristown, and in the same color that I wanted. I asked for a quote online for a 36 mo. lease, 12,000 miles/year, no money up front, and then Dario and I went back and forth via email on the haggling until we reached what we felt was a fair deal (upping the lease length to 42 mos). With that, we arranged to come in the same evening and we came home with our new Prius! Humberto in particular was a pleasure to work with, as well as the 2 financial guys, whose names I unfortunately cannot remember. More

It was an excelent experience. I am deffinatly recomending Frends and family to go to Autoland in Springfield. I drove all the way from CT and was extreamly satified. Well worth the trip. recomending Frends and family to go to Autoland in Springfield. I drove all the way from CT and was extreamly satified. Well worth the trip. More

We were very pleased with your sales people, especially Vanessa. Frank set up the leasing and he was very competant. The showroom was attractive. We were offered snacks and we were there long enough to g Vanessa. Frank set up the leasing and he was very competant. The showroom was attractive. We were offered snacks and we were there long enough to get hungry. My husband called prior to our visit and they had the color we wanted in an Avalon. My husband was not well that day and your salespeople were able to get him in and out of the showroom on an elevator. More

The employees are frendly,nice and they have been very helpful. I am happy with the product but I was disapointed when I was told that I could not change the payment plan. helpful. I am happy with the product but I was disapointed when I was told that I could not change the payment plan. More

I purchased a certified 2009 sienna last year and after I came back home I found out one headset in the back seat was missing. I went back and was promised to have one for me. During 6 WEEKS waiting, they I came back home I found out one headset in the back seat was missing. I went back and was promised to have one for me. During 6 WEEKS waiting, they got one with wrong size, another one with wrong color( both were used ones, very old, like from juckyard). finally I asked the manager when he will get right one for me. His answer was that he did not know. He also claimed that I got used car, therefore the replacement should be used( the tone of the voice was not friendly). Out of disappiontment, I called Toyota USA 1-800# to complain and they sent my complaint to the dealer. This is the turning point for me. Paula( customer relation manager) called me right away and promised to order a new headset for me. 2 or 3 days later I got my new headset( I bought car on 10/1/2011 and got my headset on 11/19/2011.) Before Paula got involved, I swear that I would never come back to this dealership and I would give zero star to them. Now I give 5 star to customer service because how Paula took care of my issue and did right thing for the customer. For that reason, I will come back to buy a car from them knowing someone in this dealership cares about customer. Thank you, Ms. Paula Guthner. More

Very friendly from drive on to lot until second visit to pick up car. Took all the time necessary to let us drive car for test, explain car and handle all the paper work for trade in an new car. pick up car. Took all the time necessary to let us drive car for test, explain car and handle all the paper work for trade in an new car. More

My purchase experience was wonderful. Everyone who helped me was very professional and courteous. Dealership was clean and spacious. Will recommend dealership to family and friends. me was very professional and courteous. Dealership was clean and spacious. Will recommend dealership to family and friends. More

Salesman, Mr Parrish, was very helpful selecting my car, Salesman, Mr Parrish, was very helpful selecting my car, I didn't know exact what model I wanted-though, I was leaning toward a toyota and with Mr P Salesman, Mr Parrish, was very helpful selecting my car, I didn't know exact what model I wanted-though, I was leaning toward a toyota and with Mr Parrish's knowledge and patience, I was able to chose a car, the same day in spite of my indecisiveness. More

I was very happy with my salesman. He wasn't pushy at all and he was very pleasant. He was knowledgable about the car I was interested in and I would go back to him for a future purchase. all and he was very pleasant. He was knowledgable about the car I was interested in and I would go back to him for a future purchase. More

The people at the dealership were professional and friendly. I was given ample time to test drive the car and my questions were answered promptly. I did not feel presured into making the purchase. My friendly. I was given ample time to test drive the car and my questions were answered promptly. I did not feel presured into making the purchase. My options were fully explained before I was asked to make a decision. More