AutoLand Toyota

Autoland was low pressure & professional. We knew we wanted a hybrid going in. We got interested in the brand-new Plug-In Prius. Rondell, our salesman, was friendly, helpful and informative. A very goo wanted a hybrid going in. We got interested in the brand-new Plug-In Prius. Rondell, our salesman, was friendly, helpful and informative. A very good experience. More

The the process in buying the car in total took 20-25 hours. Whatever procedures policies that are in place from walking in to driving out the door with new car need to be revamped. I am sure you do not hours. Whatever procedures policies that are in place from walking in to driving out the door with new car need to be revamped. I am sure you do not want a sales person working on that process for that long when they can be closing more deals. I am sure this cuts into sales time which in turn cuts into profit. Might want to streamline process and have each department communicate with each other more efficiently to cut down on wasted time for customer. I had no issues with your staff, I think they are good people and helpful and kudos to them. I think JeanRock did a great job in handling it. More

making the deal to purchase the automobile was not as complicated and did not take a whole lot of time,they came to reasonable price and we started the paper work. complicated and did not take a whole lot of time,they came to reasonable price and we started the paper work. More

Scheduled maintenance for my Toyota. Received a list of items that needed to be done in addition to the maintenance that was schedule. Agreed to go ahead and do the work. When work was completed, I wro items that needed to be done in addition to the maintenance that was schedule. Agreed to go ahead and do the work. When work was completed, I wrote out a check for the full amount of the service visit. The girls in the office ran the check thru some third party credit evaluator service. The check was rejected, not because there was no money in the bank to cover the check, not because my credit rating was poor, not because I have ever bounced a check, but because I never wrote a check for this particular dealership. The only credit card I had on me was an American Express card, which they would not check. They would not accept my check, nor credit card and would not give me the keys to the car. At this point the Office Manager in the back office came out after I requested she come to the desk. I went online and showed her that I had more than 10 times the amount that the check was written for. She said she would not accept the check because the third party service they use would not approve the check. I asked to speak with this service on the phone, and they confirmed that the only reason they would not accept the check was that I had never written a check at Autoland before. I called my husband at work and he had to leave his office to come and help me deal with this. When he arrived he asked to speak with the office manager's boss and told him what had happened. We happened to have leased this car from this Autoland dealership, and had done all maintenance for the leased car as well as a second Toyota we owned there. He told us he would try to help us out. When he returned he said they would accept the check. The woman office manager came out of her office once again and said that she had initiated a conference call with the Autoland Controller, and the Manager of Autoland to review the situation and after they checked us out they decided to accept my check. Though this was an aggravating process, I was very polite so much so that another customer waiting for their car came up to me and congratulated me in dealing with this situation in a very professional manner. Administrative people in the service department who accept payment for work done need to be instructed on what constitutes "good" customer service. They represent Autoland and their attitude towards the customer can negatively impact future repair work and future sales of their cars. More

I have got car for lease second time at Autoland Toyota and I am happy to be permanent castomer of this dealership. Next new car definitely here. I recommend Autoland Toyota to all my friends and relatives and I am happy to be permanent castomer of this dealership. Next new car definitely here. I recommend Autoland Toyota to all my friends and relatives. More

We continue to get excellent attention any time we go to the dealership to make a purchase and this time we were more educated on what we gain by buying Toyota R4 in the class of SUV. This is my 6th Vehcil the dealership to make a purchase and this time we were more educated on what we gain by buying Toyota R4 in the class of SUV. This is my 6th Vehcile purchased from Autoland and I am not disappointed at all. More

This dealership and my salesperson were very helpful and professional. I had a great experience and would consider purchasing from them again, and using the same salesperson, John Grasso. He was a pleasur professional. I had a great experience and would consider purchasing from them again, and using the same salesperson, John Grasso. He was a pleasure to work with. More

Very friendly staff. Overall good experience. Competetive pricing and negotiations for a good deal. Would reccomend to others for a good shopping experience. Comfortable customer area within autoland. pricing and negotiations for a good deal. Would reccomend to others for a good shopping experience. Comfortable customer area within autoland. More

Ms. Loureiro was able to make an excellent deal on the specific vehicle that I was seeking. She further assisted in making sure that the time between making the deal and getting the vehicle was the fastes specific vehicle that I was seeking. She further assisted in making sure that the time between making the deal and getting the vehicle was the fastest in my experience. Her in depth knowledge of the vehicle (Prius electric) guaranteed that every question or concern that I presented was appropriately addressed. I was impressed by all aspects of this buying experience at Autoland Toyota. James Clements More

Ralph made the experience very enjoyable. He is a valuable asset to your dealership.We thank him for his patience, sincerity, honesty, and overall honesty. valuable asset to your dealership.We thank him for his patience, sincerity, honesty, and overall honesty. More