AutoLand Toyota

Wonderful time at Toyota My husband and I would like to thank Mr. Melvin Mathew for making us so welcomed during our visit to Toyota. We came there simply to look around but My husband and I would like to thank Mr. Melvin Mathew for making us so welcomed during our visit to Toyota. We came there simply to look around but ended up bringing home a new vehicle. That's how good a salesman Mr. Mathew is, and I mean it in a very positive way. More power to you, our new found friend! More

friendly Pedro Cavaleiro as well as the customer service are very friendly and helpful and very nice to you. They make you feel comfortable. The only thing is Pedro Cavaleiro as well as the customer service are very friendly and helpful and very nice to you. They make you feel comfortable. The only thing is the waiting room needs little fix to make the customers more comforable. thank you More

Great Service! Great hours, good location and great service. Customer service reps take time to answer questions and provide clear explanations of the work to be don Great hours, good location and great service. Customer service reps take time to answer questions and provide clear explanations of the work to be done. Clean and comfortable waiting area, and the wait time is reasonable. More

False Advertising and Sleazy tactics I came in to see a 2013 Highlander. I called ahead to say I'm 45 min away and therefore wanted to confirm availability including the specs and mileag I came in to see a 2013 Highlander. I called ahead to say I'm 45 min away and therefore wanted to confirm availability including the specs and mileage of the car. Was told that the site was all accurate and car would we be waiting. When I arrived I noticed that the car had more than double the advertised mileage and was told it was a "system error." I reluctantly asked what the bottom line price was and was told by the salesman that "I'm not supposed to do this, but here is our markup and I'm prepared to knock off all but $500 of that markup". Sounded great until I saw the number and realized I was given a price $2.5k over the advertised price! When I pointed it out to the salesman he acted surprised and claimed he didn't realize it was an "add car" with special pricing. I asked what an add car was and he replied it was anything on the dealer website with a price that ended in a 2 designed to bring in traffic. I pulled up the site on my phone and noticed all the cars ended in 2 and asked if there were additional cars not listed on the site. He replied yes but failed to find any cars in his database that weren't on the dealer website with a price that ended in 2. The salesman then shamelessly claimed that the dealership was aggressively pricing all their cars with "add pricing" designed to move cars. They basically lured me in by advertising a lower mileage and then purposely offered me the car at a higher price than advertised. Its unfortunate because I've been to several Toyota dealerships in NJ and this was the first time I had a negative experience. More

service at toyota Went in for service yesterday and my service guy Pete is the best!! He is friendly, helpful and I never feel like I am being taken advantage of and I Went in for service yesterday and my service guy Pete is the best!! He is friendly, helpful and I never feel like I am being taken advantage of and I never feel pressured. Always a good experience.. More

Employee: Stefan - Sales Rep The sales team is very engaged and dedicated to the customer. Specifically, the Sales Rep, Stefan made the process as simple as possible and met all The sales team is very engaged and dedicated to the customer. Specifically, the Sales Rep, Stefan made the process as simple as possible and met all of my needs with complete ease. Stefan was willing to do research and keep open communication via text and over the phone. Even in the cold weather he was very motivated and helpful in the search for my desired vehicle. I asked for a particular car he searched the lot on numerous occasions to make sure the car was in stock prior to my arrival and provided estimates to help with my decision. Stefan was very patient and understanding in regards to my needs which made my experience at auto land great. Frank R. the finance manager was also very helpful and understanding in regards to my concerns and tried his best to get me a price that I was comfortable paying. Camry Hybrid SE Thanks Charod F. More

Customer I have never had a better buying experience than that of Autoland. The sales team is amazing. Specifically, the Sales Manager, John. He made the pr I have never had a better buying experience than that of Autoland. The sales team is amazing. Specifically, the Sales Manager, John. He made the process as simple as possible and met all my needs with a haggle-free ease. I am returning to Autoland for all of my vehicle needs. More

Service Quality work Friendly staff prices are a little too high in my opinion but I know if I have a problem it will be handled with no hassles Quality work Friendly staff prices are a little too high in my opinion but I know if I have a problem it will be handled with no hassles More

camry They were very helpful and the experience was great.they explain everything regarding what vehicle we purchased and gave us different options to choos They were very helpful and the experience was great.they explain everything regarding what vehicle we purchased and gave us different options to choose from. More

My son owns a Rav4 and loves it. I had an excellent experience at Autoland in Springfield. Both Godfrey and Peter Gabrielle were helpful and very professional. experience at Autoland in Springfield. Both Godfrey and Peter Gabrielle were helpful and very professional. More