AutoLand Toyota

Very Good Experience! I was researching for a used 2015 Toyota Sienna and found on in stock in this dealership. I emailed them to ask a few questions and I got a response r I was researching for a used 2015 Toyota Sienna and found on in stock in this dealership. I emailed them to ask a few questions and I got a response really quick. I scheduled to visually inspect the vehicle. I met with Kenny and their manager, Mike Jr. Both of them were pleasant to talk to and I was accommodated as I came to the dealership on a short notice and late than usual. The car's price was really good and condition was very good. No hidden damages and I was told to come back if I have any issues with the car. I ended up purchasing the car the same day. I have my preapproval from a different lender, they were able to work with my lender of choice. They did not force any other lender nor forced me to buy additional insurance nor warranty. I came back a few days later and the vehicle was buffed and cleaned, some issues I raised were properly taken cared of, license plates picked up and some other things on my traded vehicle that I asked for. Overall, my experience was really good compared to the other dealerships I bought vehicles from. I would highly recommend this dealership and the sales people I worked with. More

xxxxty service I scheduled an online appointment for 1030 to get an oil change. I showed up about 5 minutes late. At 1220pm I asked what was going on and they still I scheduled an online appointment for 1030 to get an oil change. I showed up about 5 minutes late. At 1220pm I asked what was going on and they still didn't put my car on the racks to even start the oil change. Avoid coming here if you don't want to waste your time More

Frustrating and messed up experience Talked to Ed and John on phone and they confirmed that they have one Grey color Prius Prime Advanced available in the inventory. I drove 2 hours just Talked to Ed and John on phone and they confirmed that they have one Grey color Prius Prime Advanced available in the inventory. I drove 2 hours just to find what ED told me on phone that a grey color is in inventory was a false claim. It appears as if the guys ED, John and Jenny don't even work there and their job is to lure in customer, with whatever lies they can tell to the customers, just to bring them onsite. On top of this lie, further lied that it was sold an hour back. I had wasted my 4 hours on these lies. Save your time and don't go there, these guys are bunch of liars. More

frustrating experiance talk about a siena 2015. end up geting a blavk 2014. lot of hiding fees. and calculations that thas nt make anu since. spok to vise president of the p talk about a siena 2015. end up geting a blavk 2014. lot of hiding fees. and calculations that thas nt make anu since. spok to vise president of the place ,he promess to help. am stll wiating 10 days after we talked. More

They are xxxxx Autoland hires a bunch of xxxxx who are out there to get your money. I advise anyone with good and bad credit not to buy anything from them. If you ha Autoland hires a bunch of xxxxx who are out there to get your money. I advise anyone with good and bad credit not to buy anything from them. If you have a bad credit they will approve you through their bank and charge you up to 25% interest rate. I filed a complaint against them through consumer affair. Please do yourself a favor and don't repeat the mistake I made. I tell all my friends, family, clients and coworkers not to deal with them unless they feel like throwing their money. More

****** They try to screw me for 2,500 dollars, check your contract really cerful !!!!!!!!!!! I will never deal with them again!!!!!!!!! Be cerfull and good They try to screw me for 2,500 dollars, check your contract really cerful !!!!!!!!!!! I will never deal with them again!!!!!!!!! Be cerfull and good luck More

worst sales experience ever This dealership treated me disrespectfully. They just plain ignored me. The managers are the real problem. A real lack of professionalism. An examp This dealership treated me disrespectfully. They just plain ignored me. The managers are the real problem. A real lack of professionalism. An example of which, the management promptly deleted a statement about my experience on the company's web site. Funny that a dealership that size would have so few current customer testimonials and no negative comments posted. Bottom line, I would never buy so much as an oil filter let alone a vehicle from Autoland in Springfield. Beware! More

Great, fast service. This is the third time I purchase a car from this dealership. Service was very good, the process was smooth, quick and Freddy Castillo was friendly an This is the third time I purchase a car from this dealership. Service was very good, the process was smooth, quick and Freddy Castillo was friendly and helpful in getting us the best deal on the car. I would highly recommend this dealership to anyone who wants to purchase a car. More

Worst car service & poor customer service The first experience I had was terrible, weeks after purchasing a "certified" used car I had an issue with a tire. I waited 3hrs. Nobody came to me or The first experience I had was terrible, weeks after purchasing a "certified" used car I had an issue with a tire. I waited 3hrs. Nobody came to me or gave me an update on my car when I went to check on status they hadn't even touched my car! Then after speaking to probably every employee and manager another hour later they tell me the tire issue is not under warranty when I had purchased tire warranty!! Really?!! And then they wanted me to spend $$ on an oil change I can get at Firestone for half the price! I went back for a recall, I had no choice but to go back, I checked after 1hr wait and they treated me like I was a bother, the service rep. Said its only been an hour we are still checking.. 0 on customer service, I was already stressed over missing work and was treated as if it was my fault the car has a recall... I will not recommend this service dept. I was much happier with the Toyota service they were better trained and had Better customer service skills, the waiting area had food and drinks while you wait, Chrysler, Jeep, Dodge only have coffee and water and make you wait for hours... Sad you pay for warraties and to buy a car but get treated as a burden. More

Worst experience of my life This is by far the worst customer service experience I have ever had. First my Air conditioner was not working and took it to autoland for repair. I w This is by far the worst customer service experience I have ever had. First my Air conditioner was not working and took it to autoland for repair. I was promised a call back in about 3 days. It was a week later and no word on my vehicle so I called. I spoke to the parts advisor Santiago vega who stated the car was not ready. When asked why I was not advised by the third day he stated very rudely he's busy and has no time to keep people updated. I told him it's his job to make sure the vehicles are repaired or at least provide notice within a reasonable amount of time. I don't think he liked that statement to which he asked where I worked. I told him that it's not relevant where I work and that he should just do his job. He then asked where I worked, when I asked why do you need to know, he said don't worry about it you will find out. I immediately asked to speak to his supervisor Alan Rosenberg who apologized. He assured me that I would deal with directly and due to the time and the threat that was issued to me that the repair would be free of charge but would take another week. I asked for a loaner vehicle to which he stated would not be possible. A week goes by and they tell me the hose was the problem with the air conditioning and it was replaced. I leave the lot and on the way home the air conditioning does not work. I call back and Alan tells me to bring it in so I do the following day. Again he tells me it will be some time but this time provides me a loaner vehicle after I asked being aggravated for my vehicle being there for almost 3 weeks now. Then after he provides the loaner I ask why did they lie to me about not providing loaners. He ignored my question. I leave my vehicle there after a few days I reciece a call and Alan states that a rock shot up under the engine and hit the condenser in the air conditioning unit. It seemed sketchy and he proceeded to state it will be 600 dollars. At this point it sounded like they just wanted to make money from the whole ordeal. I stated no I'm not paying for a service you promised would be fixed and a rock flying under the engine and damaging the air conditioner within one day seemed farfetched and made up. So I asked to see the part with the damage to which he stated he could not do that. I then proceeded to ask to speak to Michael Maffuci. And Alan hesitated but eventually complied, I sat in an office to which Michael flat out told me they were no longer dealing with my vehicle for free and stated the repair would be 600. I said fine but I want to see the part Alan claimed was hit with a rock. Michael then told me that he would not provide it and if I did not like it I could leave. I told him what about the 4 weeks I left my vehicle here without it being repaired and what about the complaint against the threat I received in which I did nothing about. I stated its fine and they could fix the ac unit for the 600, this was in November. I left the lot a week later with a "repaired" unit, and due to the now cold weather in New Jersey I could not really test the air conditioning but I was advised by Alan that I am covered under the warranty and have nothing to worry about for 24 months. It is not June 2016 not even a year later and the warm weather returned. Guess what the air conditioning does not work I returned and attempted to get it fixed under the warranty that was promised and what a surprise it's not covered because it's a different part. I honestly think the service department did not know how to repair the issue and just kept guessing. 3 repairs later and still the same issue. I called and they told me they would not fix it and to not bring my vehicle there. This is a warning to everyone, they'll be nice seeing you the vehicle but when it comes to service or any type of customer satisfaction they don't care about you. My lawyer will be contacting them. More