Austin Subaru

Dealership with Real People I brought my car in for an oil change which went well in scheduling and service time. I loved the car wash. However, in visiting with Roger Mathews I brought my car in for an oil change which went well in scheduling and service time. I loved the car wash. However, in visiting with Roger Mathews about trading cars, his experience and knowledge of my preferences made the paperwork and financing details go so smoothly, I walked out with a new car the next day! This is the third car I have bought from Roger and Austin Subaru. Roger was very helpful in setting up my Bluetooth and cell phone and explaining basic differences in this car and the one I traded in. I am very pleased that you have added one more experience of specialized media help and explanation with Jesse York. I probably would not have used this equipment to full advantage since I am not a tech person. Frankly, I had no idea what AWD or VDC systems were and how superior my Subarus have been. The video is so helpful to the average driver that just wants to get in the car and go! The dealership has grown so much since I bought the first car at the old location, I hope that you do not lose this personal and time-friendly experience. More

Positive Experience I had a great experience from Austin Subaru. The staff are friendly, attentive, and welcoming to everyone. It is also a welcoming dealership that has I had a great experience from Austin Subaru. The staff are friendly, attentive, and welcoming to everyone. It is also a welcoming dealership that has snacks, drinks, many places to sit, and best of all free loaner iPads. My sales person was Joel McColl, and he was incredibly friendly and helpful. Joel took me on a test drive and showed off the car. I explained to Joel I was on my lunch, so I wanted to hurry, but at the same time I was hoping he wouldn't rush me or pressure me. Luckily neither happened and I was able to get a feel for the car and make it back to work before my lunch ended. I then started the process of researching online, comparing prices, and better understanding the subaru vehicles. Joel was helpful through all of this. Every time I came, Joel was very popular (and lucky for him very busy) but he still made time to value me as a customer and make sure I was still doing ok. It was a good experience and I would recommend this dealership to others. I would give two suggestions. Their website is due for an update. The individual pages for each car are not user friendly and the overall website makes it difficult to compare between cars on their website. Also I felt rushed during the finance and paper signing (they were very busy) and I wish they would have provided the information about warranty and add-on much earlier so I could have researched and made an informed decisions. Instead I passed on everything feeling I would not make a hasty decision. As an added bonus, I also love my new car and would provide Subaru as a manufacture a high rating also. More

Outstanding service I had the pleasure of working with John Martinez on my purchase of a pre-owned vehicle. I would definitely have to say the customer service and friend I had the pleasure of working with John Martinez on my purchase of a pre-owned vehicle. I would definitely have to say the customer service and friendliness (and competitive pricing) is what really won me over. They have a program where you can test drive a car overnight- who else does that??!! John gave me his cell number and told me to call or text him if I ever need anything- well needless to say I blew up his phone with questions, but he was extremely helpful and polite the entire time. He answered all my questions quickly and professionally, and made sure I was very well taken care of. He even made arrangements for me to have specific needs met for the car which I really appreciate. Some dealerships treat young women who come by themselves to look at cars poorly, or will try to take advantage of them, but the second I walked in the showroom I was met with a level of professional courtesy that I have found nowhere else. I honestly felt like John was on my side of the sale the entire time. I really can't express how awesome these guys are, and I wish I could go back and buy all my cars from John specifically. Everyone at the dealership was great, but John really made an impression on me and I am happy to say he has a customer for life! More

service department rudest I've ever dealt with For several years you couldn't make an appointment for an oil change and they didn't do them on Saturdays. So last week I tried to get an oil change For several years you couldn't make an appointment for an oil change and they didn't do them on Saturdays. So last week I tried to get an oil change on a Thursday morning and was told I needed to have an appointment if I didn't want to wait for hours. I did make an appointment for 10 am Saturday. I arrived a few minutes early and told them why I was there and that I had an appointment. They told me to wait inside. At 10:20 they came & asked me why I'd brought my car in and I told them I had made an appointment for an oil change. They said it would be 1 hour to 1 hour & 15 minutes. When I decided to leave they told it might take as little as 45 minutes - but why did I make an appointment if they had no intention of honoring it? I guess we will continue to find service elsewhere and we will NEVER buy another Subaru if it means dealing with Austin Subaru. Love the car but this isn't the first time they have made service extremely inconvenient, More

Great service! Very pleased with the service dept. as a whole. I was surprised by appointment scheduling not being over booked as other dealers are. Great job servic Very pleased with the service dept. as a whole. I was surprised by appointment scheduling not being over booked as other dealers are. Great job service department. More

Excellent Service I've been using Austin Subaru service for about 18 years, through four different Subarus. The service has always been excellent. Unlike some other aut I've been using Austin Subaru service for about 18 years, through four different Subarus. The service has always been excellent. Unlike some other automotive service places, they haven't tried to sell me services I didn't need. Staff are very professional and thorough. More

ALWAYS OUTSTANDING SERVICE FIRST EXPERIENCE WITH AUSTIN SUBARU SERVICE WAS IN 1997 ON MY FIRST LEGACY. PURCHASED MY SECOND LEGACY IN 2005. AUSTIN SUBARU IS THE ONLY PLACE THOS FIRST EXPERIENCE WITH AUSTIN SUBARU SERVICE WAS IN 1997 ON MY FIRST LEGACY. PURCHASED MY SECOND LEGACY IN 2005. AUSTIN SUBARU IS THE ONLY PLACE THOSE CARS HAVE BEEN SERVISED. More

bought a car. even though it was not a new car and not even a subaru i was treated very well and would recommend this dealership to anyone. even though it was not a new car and not even a subaru i was treated very well and would recommend this dealership to anyone. More

great service, great employee Hello.. I recently had my car serviced at the Austin location. Many thanks to Sean Williams who was just wonderful! His professionalism and attentio Hello.. I recently had my car serviced at the Austin location. Many thanks to Sean Williams who was just wonderful! His professionalism and attention to detail really made a great and lasting impression. He was very thorough, took the time to explain the process and really showed care and concern with both me and my vehicle. Exceptional customer service from him. Also Patrick, the porter/shuttle driver was very friendly and helpful. Austin Subaru's Service Center really does stand out amongst the rest! Sincerely, Patricia Lehto More

Blown HeadGasket on a 2011 Legacy I purchased my Subaru Legacy in 2010 from a dealership in Georgetown, We then moved to Austin and switched all our service efforts to the Huntland Loc I purchased my Subaru Legacy in 2010 from a dealership in Georgetown, We then moved to Austin and switched all our service efforts to the Huntland Location. We have had the normal repairs and maintenances done and didn't have anything major take place until we the car started overheating at about 80,000 miles. I had to have it towed to Subaru and thought it was only a stuck Thermostat. Subaru diagnosed the problem and informed me that it wasn't a stuck thermostat and that they would have to take the engine apart to find out where the problem was, when they started taking the engine apart they promptly offered to provide a loaner vehicle at no charge. Subaru then found the problem was the head gasket which shouldn't have happened on a Subaru with only 80,000 miles. The warranty on the vehicle was 5 years 60,000 miles, our car was over the mileage but within the 5 years. Subaru was VERY supportive and also surprised of this issue. The cost to fix the head gasket was over 3,0000 dollars which was very expensive for us. I was informed that I can call the Subaru to see if they could help out with some of the cost. I got full support from the Subaru dealership here in Austin. After talking to the Subaru headquarters and then Subaru aligning with the dealer I got almost everything covered! there was a small deductible but nothing like it would have been. I want to thank this dealer ship and give a highest rating to Sean Williams and the team that helped. During the work I was proactively called and provided updates to the work, they also helped to replace a timing belt when the engine was apart that would have cost allot of money if replaced on its own. Thanks again Subaru! During this ordeal I stated to my friends that I will not buy another Subaru, but after this service and support on this issue I will definitely buy another Subaru as my next car. signed satisfied Subaru owner 2014 More