Austin Subaru

Wonderful start to finish Extremely satisfied with work done. Service technicians were friendly, fast, and did wonderful work. Great dealership! Extremely satisfied with work done. Service technicians were friendly, fast, and did wonderful work. Great dealership! More

Buying 2016 Subaru Outback Usually, purchasing a new automobile is a somewhat stressful situation. This was not the case with Austin Subaru. The individual who assisted us, Dann Usually, purchasing a new automobile is a somewhat stressful situation. This was not the case with Austin Subaru. The individual who assisted us, Danny Sosa, couldn't have been more friendly and helpful. He was thorough in explaining the features of the Outback, and never put any pressure on us to make a decision. Danny Sosa could be the model for a great automobile sales person. His help during the purchase made everything easier for us. Chris, who helped us with warranty information, also was quite friendly and helpful. All in all, it was the most pleasant auto buying experience I've ever encountered. More

Excellent service on short notice. Great communication! Excellent service on short notice. Great communication from the beginning until problem diagnosed! Immediate and friendly help by phone and thorough Excellent service on short notice. Great communication from the beginning until problem diagnosed! Immediate and friendly help by phone and thorough service to fix problem. More

Best customer service Austin Subaru has always had the best customer service and goes out of their way to provide great vehicle services as well. When having work done to m Austin Subaru has always had the best customer service and goes out of their way to provide great vehicle services as well. When having work done to my Tribeca they have always communicated any other issues noted during inspections that could jeopardize safety so they could be taken care of. I have been a customer since 2009 and will continue to be in the future. More

No empty promises When you drop off your car at a dealer they say, we should have it back for you today. Then late in the day, when they have not called, and you do, t When you drop off your car at a dealer they say, we should have it back for you today. Then late in the day, when they have not called, and you do, they have some excuse for not getting your car back that day. Not here at Austin Subaru. They have always had my car ready when they say it will be ready and it is always done when they say it will be. The best! More

Will Heller gave very good service. The service was performed promptly with all requested questions answered . His manner was easy polite and professional. WE hope that the new facilit The service was performed promptly with all requested questions answered . His manner was easy polite and professional. WE hope that the new facility will be more easily accessed and inviting. More

Subaru Outback Excellent knowledge of Subaru Outback features and time spent explaining each one. Time spent closing the purchase was minimum but all options were Excellent knowledge of Subaru Outback features and time spent explaining each one. Time spent closing the purchase was minimum but all options were fully explained. More

Always a good experience-sales and service The service staff is very attentive and friendly. The car wash perk is always appreciated. Looking forward to the new facility on Burnet Rd which wil The service staff is very attentive and friendly. The car wash perk is always appreciated. Looking forward to the new facility on Burnet Rd which will be a more convenient location for me. More

The whole team is very positive and never pushy Everyone knows Subaru makes a great car, so I don't need to review that here. Here's my review on the experience of leasing our new Forester. My wi Everyone knows Subaru makes a great car, so I don't need to review that here. Here's my review on the experience of leasing our new Forester. My wife and I are those terrible customers that every salesperson should hate, because we ask way too many questions and never seem to make a decision. It took us roughly 3 weeks and 3 visits, plus a multitude of emailed and texted questions and several canceled appointments. Morgan handled us very well. He was completely patient, and even empathized when I apologized for asking so many questions. He never once made us felt rushed to make a decision, and always made himself available for all of our needs. He thanked us several times for coming in a second and third time, and always made me feel like an important customer. While I didn't interact nearly as much with the other employees, the few interactions I did have with the front desk, the finance manager, and Morgan's manager were all very positive. They were always positive, never pushy, and very easy to get along with. I never once felt like I was buying a car, but somehow at the end of it all I came home with the best car I've ever owned. Thanks so much for making our experience awesome, we'll definitely be recommending Austin Subaru to our friends and family! More

From beginning to end a five-star experience. We were initially drawn to the dealership because of all their community service. From the point of first inquiry to the closing of the deal the deal We were initially drawn to the dealership because of all their community service. From the point of first inquiry to the closing of the deal the dealership and salesman were responsive, informative, and professional. When we were looking cars over several options, which matched our preferences, were presented, with clear information about costs and benefits. No pressure, just good information. To repeat, from beginning to end a five-star experience. More