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Austin Subaru
Austin, TX
1,034 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,034 reviews
August 11, 2016
Good service department Will estimated time of service to 2 1/2 hours and they came in under 2 hours. Under promise and out perform will result in customer satisfaction. The Will estimated time of service to 2 1/2 hours and they came in under 2 hours. Under promise and out perform will result in customer satisfaction. They did not penalize me for being late due to an unexpected traffic jam. More
by Taosooner
Employees Worked With
William Heller
August 07, 2016
Only Positive car buying experience I've ever had! Absolutely love this dealership. They are the standard by which I judge all others now. I purchased an STI in 2004 from here and to date it is the on Absolutely love this dealership. They are the standard by which I judge all others now. I purchased an STI in 2004 from here and to date it is the only positive car buying experience I have ever had. Have purchased many other vehicles at other dealerships throughout the years. The only reason I haven't purchased from Austin Subaru was they did not carry the specific make/model I was looking for. Recently purchased a new Jeep and was further disgusted with the customer service I received from a dealer in San Antonio. From now on I think I will try to have whichever vehicle I'm looking for transferred to Austin Subaru so that I can work with competent and friendly people again. More
by smcfar
Employees Worked With
Ralph Vurgich
August 02, 2016
Most pleasant buying experience ever Steve Carter at Subaru Austin was a real gem. He made the buying process an absolute pleasure. Thank you Steve and Subaru Austin! We will be buying Steve Carter at Subaru Austin was a real gem. He made the buying process an absolute pleasure. Thank you Steve and Subaru Austin! We will be buying all of cars from you from now on! More
by ronj
Employees Worked With
steve carter
July 25, 2016
Price changed! I went to test drive a used car and the there was a small problem The salesman told me it would be fixed before the car would be sold. We offered a p I went to test drive a used car and the there was a small problem The salesman told me it would be fixed before the car would be sold. We offered a price, salesman counter offered. We offered another and salesman came back with an OK from manager. After I gave my down payment info i asked about how long repair would take. I was told after making a deal it would cost another 500.00 for repair or I could take vehicle as is. Part in question is 50.00 and takes hour to replace. This is why auto dealers are not trusted! More
by Victor1
Employees Worked With
Danny Sosa
June 21, 2016
Wonderful start to finish Extremely satisfied with work done. Service technicians were friendly, fast, and did wonderful work. Great dealership! Extremely satisfied with work done. Service technicians were friendly, fast, and did wonderful work. Great dealership! More
by Ellen13
Employees Worked With
William Heller
April 26, 2016
Buying 2016 Subaru Outback Usually, purchasing a new automobile is a somewhat stressful situation. This was not the case with Austin Subaru. The individual who assisted us, Dann Usually, purchasing a new automobile is a somewhat stressful situation. This was not the case with Austin Subaru. The individual who assisted us, Danny Sosa, couldn't have been more friendly and helpful. He was thorough in explaining the features of the Outback, and never put any pressure on us to make a decision. Danny Sosa could be the model for a great automobile sales person. His help during the purchase made everything easier for us. Chris, who helped us with warranty information, also was quite friendly and helpful. All in all, it was the most pleasant auto buying experience I've ever encountered. More
by White Rabbit Studio
Employees Worked With
Chris in finance, Danny Sosa
April 24, 2016
Excellent service on short notice. Great communication! Excellent service on short notice. Great communication from the beginning until problem diagnosed! Immediate and friendly help by phone and thorough Excellent service on short notice. Great communication from the beginning until problem diagnosed! Immediate and friendly help by phone and thorough service to fix problem. More
by White Rabbit Studio
Employees Worked With
William Heller
April 22, 2016
Best customer service Austin Subaru has always had the best customer service and goes out of their way to provide great vehicle services as well. When having work done to m Austin Subaru has always had the best customer service and goes out of their way to provide great vehicle services as well. When having work done to my Tribeca they have always communicated any other issues noted during inspections that could jeopardize safety so they could be taken care of. I have been a customer since 2009 and will continue to be in the future. More
by Earth angel
Employees Worked With
Craig Ritchie, Christian Perez
March 26, 2016
No empty promises When you drop off your car at a dealer they say, we should have it back for you today. Then late in the day, when they have not called, and you do, t When you drop off your car at a dealer they say, we should have it back for you today. Then late in the day, when they have not called, and you do, they have some excuse for not getting your car back that day. Not here at Austin Subaru. They have always had my car ready when they say it will be ready and it is always done when they say it will be. The best! More
by Rreyesjr
Employees Worked With
William Heller
March 19, 2016
Will Heller gave very good service. The service was performed promptly with all requested questions answered . His manner was easy polite and professional. WE hope that the new facilit The service was performed promptly with all requested questions answered . His manner was easy polite and professional. WE hope that the new facility will be more easily accessed and inviting. More
by Daisy
Employees Worked With
William Heller
