Austin Subaru

No empty promises When you drop off your car at a dealer they say, we should have it back for you today. Then late in the day, when they have not called, and you do, t When you drop off your car at a dealer they say, we should have it back for you today. Then late in the day, when they have not called, and you do, they have some excuse for not getting your car back that day. Not here at Austin Subaru. They have always had my car ready when they say it will be ready and it is always done when they say it will be. The best! More

Will Heller gave very good service. The service was performed promptly with all requested questions answered . His manner was easy polite and professional. WE hope that the new facilit The service was performed promptly with all requested questions answered . His manner was easy polite and professional. WE hope that the new facility will be more easily accessed and inviting. More

Subaru Outback Excellent knowledge of Subaru Outback features and time spent explaining each one. Time spent closing the purchase was minimum but all options were Excellent knowledge of Subaru Outback features and time spent explaining each one. Time spent closing the purchase was minimum but all options were fully explained. More

Always a good experience-sales and service The service staff is very attentive and friendly. The car wash perk is always appreciated. Looking forward to the new facility on Burnet Rd which wil The service staff is very attentive and friendly. The car wash perk is always appreciated. Looking forward to the new facility on Burnet Rd which will be a more convenient location for me. More

The whole team is very positive and never pushy Everyone knows Subaru makes a great car, so I don't need to review that here. Here's my review on the experience of leasing our new Forester. My wi Everyone knows Subaru makes a great car, so I don't need to review that here. Here's my review on the experience of leasing our new Forester. My wife and I are those terrible customers that every salesperson should hate, because we ask way too many questions and never seem to make a decision. It took us roughly 3 weeks and 3 visits, plus a multitude of emailed and texted questions and several canceled appointments. Morgan handled us very well. He was completely patient, and even empathized when I apologized for asking so many questions. He never once made us felt rushed to make a decision, and always made himself available for all of our needs. He thanked us several times for coming in a second and third time, and always made me feel like an important customer. While I didn't interact nearly as much with the other employees, the few interactions I did have with the front desk, the finance manager, and Morgan's manager were all very positive. They were always positive, never pushy, and very easy to get along with. I never once felt like I was buying a car, but somehow at the end of it all I came home with the best car I've ever owned. Thanks so much for making our experience awesome, we'll definitely be recommending Austin Subaru to our friends and family! More

From beginning to end a five-star experience. We were initially drawn to the dealership because of all their community service. From the point of first inquiry to the closing of the deal the deal We were initially drawn to the dealership because of all their community service. From the point of first inquiry to the closing of the deal the dealership and salesman were responsive, informative, and professional. When we were looking cars over several options, which matched our preferences, were presented, with clear information about costs and benefits. No pressure, just good information. To repeat, from beginning to end a five-star experience. More

Dealership with Real People I brought my car in for an oil change which went well in scheduling and service time. I loved the car wash. However, in visiting with Roger Mathews I brought my car in for an oil change which went well in scheduling and service time. I loved the car wash. However, in visiting with Roger Mathews about trading cars, his experience and knowledge of my preferences made the paperwork and financing details go so smoothly, I walked out with a new car the next day! This is the third car I have bought from Roger and Austin Subaru. Roger was very helpful in setting up my Bluetooth and cell phone and explaining basic differences in this car and the one I traded in. I am very pleased that you have added one more experience of specialized media help and explanation with Jesse York. I probably would not have used this equipment to full advantage since I am not a tech person. Frankly, I had no idea what AWD or VDC systems were and how superior my Subarus have been. The video is so helpful to the average driver that just wants to get in the car and go! The dealership has grown so much since I bought the first car at the old location, I hope that you do not lose this personal and time-friendly experience. More

Positive Experience I had a great experience from Austin Subaru. The staff are friendly, attentive, and welcoming to everyone. It is also a welcoming dealership that has I had a great experience from Austin Subaru. The staff are friendly, attentive, and welcoming to everyone. It is also a welcoming dealership that has snacks, drinks, many places to sit, and best of all free loaner iPads. My sales person was Joel McColl, and he was incredibly friendly and helpful. Joel took me on a test drive and showed off the car. I explained to Joel I was on my lunch, so I wanted to hurry, but at the same time I was hoping he wouldn't rush me or pressure me. Luckily neither happened and I was able to get a feel for the car and make it back to work before my lunch ended. I then started the process of researching online, comparing prices, and better understanding the subaru vehicles. Joel was helpful through all of this. Every time I came, Joel was very popular (and lucky for him very busy) but he still made time to value me as a customer and make sure I was still doing ok. It was a good experience and I would recommend this dealership to others. I would give two suggestions. Their website is due for an update. The individual pages for each car are not user friendly and the overall website makes it difficult to compare between cars on their website. Also I felt rushed during the finance and paper signing (they were very busy) and I wish they would have provided the information about warranty and add-on much earlier so I could have researched and made an informed decisions. Instead I passed on everything feeling I would not make a hasty decision. As an added bonus, I also love my new car and would provide Subaru as a manufacture a high rating also. More

Outstanding service I had the pleasure of working with John Martinez on my purchase of a pre-owned vehicle. I would definitely have to say the customer service and friend I had the pleasure of working with John Martinez on my purchase of a pre-owned vehicle. I would definitely have to say the customer service and friendliness (and competitive pricing) is what really won me over. They have a program where you can test drive a car overnight- who else does that??!! John gave me his cell number and told me to call or text him if I ever need anything- well needless to say I blew up his phone with questions, but he was extremely helpful and polite the entire time. He answered all my questions quickly and professionally, and made sure I was very well taken care of. He even made arrangements for me to have specific needs met for the car which I really appreciate. Some dealerships treat young women who come by themselves to look at cars poorly, or will try to take advantage of them, but the second I walked in the showroom I was met with a level of professional courtesy that I have found nowhere else. I honestly felt like John was on my side of the sale the entire time. I really can't express how awesome these guys are, and I wish I could go back and buy all my cars from John specifically. Everyone at the dealership was great, but John really made an impression on me and I am happy to say he has a customer for life! More

service department rudest I've ever dealt with For several years you couldn't make an appointment for an oil change and they didn't do them on Saturdays. So last week I tried to get an oil change For several years you couldn't make an appointment for an oil change and they didn't do them on Saturdays. So last week I tried to get an oil change on a Thursday morning and was told I needed to have an appointment if I didn't want to wait for hours. I did make an appointment for 10 am Saturday. I arrived a few minutes early and told them why I was there and that I had an appointment. They told me to wait inside. At 10:20 they came & asked me why I'd brought my car in and I told them I had made an appointment for an oil change. They said it would be 1 hour to 1 hour & 15 minutes. When I decided to leave they told it might take as little as 45 minutes - but why did I make an appointment if they had no intention of honoring it? I guess we will continue to find service elsewhere and we will NEVER buy another Subaru if it means dealing with Austin Subaru. Love the car but this isn't the first time they have made service extremely inconvenient, More