Austin Subaru

Fantastic customer service I had a "check engine" light warning, and a recall on the passenger side airbag.. When I arrived for the scheduled service, I was immediately met by a I had a "check engine" light warning, and a recall on the passenger side airbag.. When I arrived for the scheduled service, I was immediately met by an attendant that showed me where I needed to go. I went in and within a few minutes William met me, started the service process, and arranged for a rental. Even though the waiting area was filled to capacity, I was in and out in less the 30 minutes. Very pleasant! More

Well executed minor service This dealership is awesome. The people who greet you in the drive are very prompt -- I have never had to wait long for someone to come talk to me. Th This dealership is awesome. The people who greet you in the drive are very prompt -- I have never had to wait long for someone to come talk to me. The service reps are very professional and listen to what you tell them about the car, and then make relevant recommendations. The techs do what they need to do to get you back on the road quickly. I'm very pleased with the service at Austin Subaru and I am willing to drive froom Buda to the dealership to get good service. More

(False) Pride and (racial) Prejudice I couldn't tell you how terrible my experience has been at Austin Subaru .This review is about the sales process ( I didn't buy my Subaru there -A I couldn't tell you how terrible my experience has been at Austin Subaru .This review is about the sales process ( I didn't buy my Subaru there -AND- the service department which I also did not use nor ever will) . Let me preface this review with some fact about myself: 1. I am a comedian (part-time) so I typically put humor in everything 2. I am "new" money. A software Engineer/semi-retired but this was the first time buying a new car ever! 3. I use to be a broker so I know how to negotiate 4. I have 2 great danes . They are my babies. Technically I am single dad with 2 girls. Ok here we go The initial visit was ...ok . The salesman was very nice and answered all my questions . I went in knowing I should get the Crosstrek but after driving the WRX I knew I was getting that. Ok so I ask a ton of questions to figure out how they price car. After about 20 minutes ( and diligent note taking) I had a general idea on how cheap I could get a new WRX for ~28k . So I went in hard saying I was going to buy car cash ( I have the $) but then decided I would lease it to improve my personal credit (which is subpar to say the least). So I fill out the credit app using general numbers (per salesman advice) . While that was being processed I was told to pick WRX colors I wanted and well the car wasn't at the dealership. They were going to bring if from "another location". Well turns out they were geting it from another deal and wouldn't tell me . Guess they fear I would go straight there even when I gave them a deposit. --Ok so here is where is started going south. Don't hide info from your clients.-- Then the finance manager , Steve, well wouldn't return my emails about being proactive on providing bank statements, pay stubs , tax returns ( I make 200k+), and business documents b/c I know my credit was not going to get my lease approved outright. Well after no replies I call Steve and he tells me tersely my application was denied and I lied on it. Remind you I put general numbers on the application per the advice of the salesperson. I ask him what we can do to reApply with the documents I was trying to provide . He wouldn't have it and hung up on me. After speaking to salesperson I was told they would make it happen. 2 days silence and they try to push a 20% APR finance contract on me without explaining it. Super sketch. I walked away from the deal and it took over a week to get my deposit back. TLDR: Steve the finance manger is not a nice person and the sale process felt slimy Ok so I bought my car from Georgtown Subaru. They called the bank , Chase, and boom I was approved immediately after submitting my income documents. Ok well luck will have it I needed to have my clutch replaced on this 2016 WRX after getting it back from body shop from an accident ( Red cars tend to get hit) . Well the service consultant at Austin Subaru, Craig, said clutches are not covered by warranty nor will it ever be. He sent me a bill for 2300 without even opening the transmission open. After inquiring why it couldn't be a manufacturer defect I was immediately shut down and told " I was racing and it was my fault!" . Again this car had 3000 miles on it. I drive like a grandma and have driven manual transmission all my life. I know how to NOT burn a clutch Again I took this car to Georgetown Subaru. They fixed it under warranty no questions asked . Had it back in 2 days too. They are THE BEST Austin Subaru has a tag line " Best Subaru Dealer in Austin" . Well that is b/c you are the ONLY dealer in Austin TX city limits. By that logic your are also technically the: youngest, oldest, smelliest, rudest, tallest, racist, smartest, dumbest, etc ( I can keep going here) . Do not buy your Subaru here! Especially go to GeorgeTown Subaru if you look young, prefer to negotiate price, and want to be treated with respect. Oh wait... I will say this.... the bottled water at Austin Subaru is very good. 1 Star on dealership 5 Stars on the bottled water .... 0 Stars to Steve the finance manager. More

Great car buying experience. My sale representative, Adam Massey, was so helpful explaining the Outback and all of its features. Adam was not high pressure in is approach, which My sale representative, Adam Massey, was so helpful explaining the Outback and all of its features. Adam was not high pressure in is approach, which made me feel like I had met a new friend. Adam never "rushed" me to make a decision even after my second test drive. More

Christian provided great service! After my recent very BAD experience with service at the dealership for my husband's vehicle, I was so pleased to have a very GOOD experience with Aust After my recent very BAD experience with service at the dealership for my husband's vehicle, I was so pleased to have a very GOOD experience with Austin Subaru. Christian Perez was very polite, efficient, and had me in and out of the service department in no time. In addition, he took time today to listen to another concern I had about my car and recommended I return for service before the warranty expired. I appreciate the heads up, Christian! We keep our cars until the wheels fall off, and this is my first Subaru. Once my husband's vehicle dies, we're not going back to that dealership. We'll head over to Austin Subaru :) More

Honored Warranty and unbelievably fast service I had a terrible noise coming from my engine so I stopped my car immediately! Under my warranty they had it towed to Subaru and even though they were I had a terrible noise coming from my engine so I stopped my car immediately! Under my warranty they had it towed to Subaru and even though they were busy they were able to get my car looked at the next day and replaced my entire short block (all under warranty) in a day and a half. They were able to get me a loaner car so that I didn't have to worry about getting to work! I got my car back so fast I couldn't believe it, and it didn't cost me a dime! Dealing with Susan there made all the difference, she went out of her way to help me out and make sure I was taken care of...I would highly recommend not only buying a Subaru, but going to them for all of your maintenance needs. Quick, professional, and personable staff. More

Good service department Will estimated time of service to 2 1/2 hours and they came in under 2 hours. Under promise and out perform will result in customer satisfaction. The Will estimated time of service to 2 1/2 hours and they came in under 2 hours. Under promise and out perform will result in customer satisfaction. They did not penalize me for being late due to an unexpected traffic jam. More

Only Positive car buying experience I've ever had! Absolutely love this dealership. They are the standard by which I judge all others now. I purchased an STI in 2004 from here and to date it is the on Absolutely love this dealership. They are the standard by which I judge all others now. I purchased an STI in 2004 from here and to date it is the only positive car buying experience I have ever had. Have purchased many other vehicles at other dealerships throughout the years. The only reason I haven't purchased from Austin Subaru was they did not carry the specific make/model I was looking for. Recently purchased a new Jeep and was further disgusted with the customer service I received from a dealer in San Antonio. From now on I think I will try to have whichever vehicle I'm looking for transferred to Austin Subaru so that I can work with competent and friendly people again. More

Most pleasant buying experience ever Steve Carter at Subaru Austin was a real gem. He made the buying process an absolute pleasure. Thank you Steve and Subaru Austin! We will be buying Steve Carter at Subaru Austin was a real gem. He made the buying process an absolute pleasure. Thank you Steve and Subaru Austin! We will be buying all of cars from you from now on! More

Price changed! I went to test drive a used car and the there was a small problem The salesman told me it would be fixed before the car would be sold. We offered a p I went to test drive a used car and the there was a small problem The salesman told me it would be fixed before the car would be sold. We offered a price, salesman counter offered. We offered another and salesman came back with an OK from manager. After I gave my down payment info i asked about how long repair would take. I was told after making a deal it would cost another 500.00 for repair or I could take vehicle as is. Part in question is 50.00 and takes hour to replace. This is why auto dealers are not trusted! More