Austin Subaru

Kept me posted on how long service was going to take. I did not have an appointment. Service was done in a very timely manner. The service representative kept me posted on how long it was going to take, I did not have an appointment. Service was done in a very timely manner. The service representative kept me posted on how long it was going to take, which was not long. More

Over the top service Every time I have been to the Austin Subaru service department, they have bent over backwards to ensure I was taken care of and their work is impeccab Every time I have been to the Austin Subaru service department, they have bent over backwards to ensure I was taken care of and their work is impeccable. Jim H More

Terrible, unethical dealership If you want to have a working car, stay away from this dealership. I have, to my great misfortune, tried to have my car serviced and repaired at the A If you want to have a working car, stay away from this dealership. I have, to my great misfortune, tried to have my car serviced and repaired at the Austin Subaru multiple times. Not only have they not repaired my car, but they actually further damaged it, lied about it, and discriminated against me. They told me that the problems I was experiencing with the car was because "well, you know, women don't know how to drive as well." This comment was the last straw, so I took it to Subaru of Georgetown, where in under 2 hours they were able to find multiple things wrong with the car that Austin had refused to fix (it's still under warranty). More

Quick and Friendly I was not pressured to buy any special services, the waiting room had a table for doing laptop work, and the job was done quickly and effectively. Sn I was not pressured to buy any special services, the waiting room had a table for doing laptop work, and the job was done quickly and effectively. Snacks and drinks were available in the waiting area. I rarely give five stars, but I will this time. More

fast, friendly service Fast and friendly service, I will plan on buying my next Subaru from here! Thank you Zach Reid for your friendly service, see you again in 3 months. Fast and friendly service, I will plan on buying my next Subaru from here! Thank you Zach Reid for your friendly service, see you again in 3 months. More

Outstanding service rep Will Heller is nicest, most thoughtful, and through service I have ever dealt with. He explained everything thoroughly and clearly. He went out of his Will Heller is nicest, most thoughtful, and through service I have ever dealt with. He explained everything thoroughly and clearly. He went out of his way to assist me even connecting my new cell phone to Bluetooth. As long as Will is there I would never consider going elsewhere. More

Great service from Amber Ashy I heard good things about Subaru and thought I might want one, but I wasn't sure and wasn't sure whether I'd prefer an Outback or a Forester. Amber w I heard good things about Subaru and thought I might want one, but I wasn't sure and wasn't sure whether I'd prefer an Outback or a Forester. Amber was assigned to help me, and I could not have asked for better service. She was cheerful and pleasant and extremely well-informed about her product. While she was much younger (and different) that me, she related to me very naturally and seemed to have a feel for my sensibilities right away. She didn't try to tell me what I wanted and did not appear to steer me in a particular direction; she just answered my questions and spoke plainly. In the end, after having my questions answered and driving a couple of cars, my decision was easy. I'm 61 years old and cannot remember a better car-buying experience. Having driven my new Outback for a week or so, I'm very happy with my decision and would recommend her (and Subaru) to anyone looking for a new car. Rex Hall More

Best car buying experience EVER! Raymond Jalandoni is the most honest man I have ever met in the car buying industry. I am 50years old and have bought many cars through the years. R Raymond Jalandoni is the most honest man I have ever met in the car buying industry. I am 50years old and have bought many cars through the years. Ray did not try to push anything on me, he was very knowledgeable about ALL the cars, and was very helpful in my decision. I live in San Antonio but will continue to go to Austin for any more car buying in the future. Well worth the trip and time. And as long as Ray works there, he will be the one I go to. More

Purchased a new Subaru from Austin Subaru. I purchased a new (used) Subaru from Austin Subaru last week. It could not have beeb a more pleasant experience. Amber was helpful, respectful of my n I purchased a new (used) Subaru from Austin Subaru last week. It could not have beeb a more pleasant experience. Amber was helpful, respectful of my needs and wants and, most importantly, a no pressure approach to selling. I had the opportunity to go elsewhere for my purchase but Amber made me feel more comfortable and less pressured than the others. I would definitely recommend seeing her when you go in to buy your next Subaru. Thanks so much. I LOVE my new car!!!! More

My new Subaru Exceptional service from the moment I walked in the door to when I drove of the lot. Amber Ashy made me feel very comfortable while I was trying to fi Exceptional service from the moment I walked in the door to when I drove of the lot. Amber Ashy made me feel very comfortable while I was trying to find the best car which would fit all my needs! She was very helpful and answered all my questions, she was honest , upfront about everything. She made this the best car buying experience by far. Very friendly stuff... I am telling my coworkers and friends about them. I appreciate all the help and detailed information they gave me! More