Back

Austin Subaru

Austin, TX

4.9
1,014 Reviews

8100 Burnet Road

Austin, TX

78757

Directions

By Type

Showing 1,014 reviews

February 08, 2017

Austin Subaru are Great Amber Ashy was my saleswomen and was great. While I did not end purchasing the BRZ, she was extremely knowledgable about the car, wasn't overly pushy More

by Amin Ali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Ashy
Mar 08, 2017 -

Austin Subaru responded

Thank you for the kind words, Amin! We're grateful that you took the time to share your shopping experience with us and the community in the form of a review. :) We can't wait to assist you again in your next vehicle search and wish you the very best until then. -The Team at Austin Subaru

February 04, 2017

Our salesman Hadi was excellent. Very straightforward and honest transaction. We've been positively impressed w our encounters w Subaru to date. Lord willing well give our new Subaru More

by Dangolding
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hadi Farasat
Mar 08, 2017 -

Austin Subaru responded

We're thrilled to hear that you had such a pleasant transaction as this is what we strive to achieve with every customer. We wish you and your family happy cruising and look forward to seeing you back in 16 years for the next Subaru purchase. ;) -The Team at Austin Subaru

February 03, 2017

Austin Subaru is Thorough Zach Reid was my Service Consultant for my visit today. Very thorough and knowledgeable about the company and its cars. Professional attitude with al More

by 2015 Crosstrek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Reid
Mar 08, 2017 -

Austin Subaru responded

From the beginning, we have made it our goal to hire a team who is passionate and informed about our products, just like Zach! Thank you for the kind words and we hope to see you again in the future. -The Team at Austin Subaru

February 02, 2017

Great service Our sales representative still communicates via email to check in even 2 1/2 years after our purchase. The service department is wonderful. They get m More

by Red Rock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eldon Bryan, Lloyd Vanzant, Daniel Arcihiega, William Heller
Mar 08, 2017 -

Austin Subaru responded

We work hard to earn the trust and support of great customers just like you. It's great to heat that our efforts do not go unnoticed! Thank you for the kind review and we look forward to serving you for years to come. -The Team at Austin Subaru

January 29, 2017

Kept me posted on how long service was going to take. I did not have an appointment. Service was done in a very timely manner. The service representative kept me posted on how long it was going to take, More

by van1060
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Reid
Jan 30, 2017 -

Austin Subaru responded

Many thanks for taking the time to let us know how we are doing. We recognize that customers expect both quality service and efficient work, which is exactly what we strive to deliver. Thank you again for taking notice and we hope to see you back in the future! -The Team at Austin Subaru

January 29, 2017

Over the top service Every time I have been to the Austin Subaru service department, they have bent over backwards to ensure I was taken care of and their work is impeccab More

by jim h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Reid in Service, Roger Matthews
Jan 30, 2017 -

Austin Subaru responded

Jim, thank you so much for taking the time to write such a nice review. It is great to know that we were able to provide you with the highest level of service. That is, after all, one of our top priorites! We look forward to seeing you again in the future to continue to earn your endorsement. -The Team at Austin Subaru

January 29, 2017

Terrible, unethical dealership If you want to have a working car, stay away from this dealership. I have, to my great misfortune, tried to have my car serviced and repaired at the A More

by austin787
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Multiple members of the service team and management.
Feb 01, 2017 -

Austin Subaru responded

Hi Kathleen, I'm Chris and I'm the Service Director here at Austin Subaru. We're sorry to hear about your experience. This is, of course, not an example of how we want to do business. Every customer deserves to have an honest and straightforward service experience and I want to apologize if we missed the mark. I would love the opportunity to speak with you personally and hear more details about your visit. Feedback like this is important to us and I want to thank you for bringing it to my attention so that we can have the chance to improve. Unfortunately, Yelp does not provide us with your last name and we're having trouble finding you in our system without it. Please reach out to me directly at 512.323.2837 or chris.hudson@austinsubaru.com. Thank you again, Kathleen, and I hope to hear from you soon. Chris Hudson, Service Director

January 28, 2017

Quick and Friendly I was not pressured to buy any special services, the waiting room had a table for doing laptop work, and the job was done quickly and effectively. Sn More

by Gary Preuss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perez
Jan 30, 2017 -

Austin Subaru responded

We recognize that a perfect score is hard to obtain but we can't thank you enough for awarding one to us, Gary! We do our very best to treat each customer to a one-of-a-kind experience from the minute they arrive by hiring a helpful staff and including various complimentary amenities with every visit. We know that you have options and we are tremendously happy you picked us. We hope to continue to be your first pick for many more visit to come! -The Team at Austin Subaru

January 27, 2017

fast, friendly service Fast and friendly service, I will plan on buying my next Subaru from here! Thank you Zach Reid for your friendly service, see you again in 3 months. More

by jo haley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
zach reid
Jan 30, 2017 -

Austin Subaru responded

We appreciate the 5 stars, Jo! Our goal is to provide customers with superior experiences that exceed their expectations in both the service center and sales lobby. We look forward to serving you again soon! -The Team at Austin Subaru

January 27, 2017

Outstanding service rep Will Heller is nicest, most thoughtful, and through service I have ever dealt with. He explained everything thoroughly and clearly. He went out of his More

by carservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Heller
Jan 30, 2017 -

Austin Subaru responded

Your words of encouragement make us feel so proud of our staff! It is a prioirity of ours to bring on kind, passionate, and patient team members who share a goal of going above and beyond for our customers. It's so great to hear that Will achieved that for you! We look forward to seeing you back next time and hope you are enjoying your new set of wheels! -The Team at Austin Subaru

...
94
...