Austin Subaru

Great experience at Austin Subaru!!!!@@ I gave 5 stars because the service I received was very professional, prompt and honest....Salesman Mario Hall was excellent...he did everything possib I gave 5 stars because the service I received was very professional, prompt and honest....Salesman Mario Hall was excellent...he did everything possible to make my experience a great one....he did such a wonderful job I came from Indiana to TEXAS to get my vehicle....As soon as i walked in everyone was so courteous and professional....the wait time was not long it was just great.....SO IF YOUR SHOPPING FOR A VEHICLE GO TO AUSTIN SUBARU AND ASK FOR MARIO HALL!!!! Thanks again Austin SUBARU for making my new purchase a great one!!!!! More

Exceptional Service We were having problems with the battery in our 1 year old Outback. We were in Austin visiting family and this dealership told us to come right over. We were having problems with the battery in our 1 year old Outback. We were in Austin visiting family and this dealership told us to come right over. They resolved the problem (defective battery) in 1/2 hour, gave us a new battery at no charge and sent us on our way. Have never had such exceptional service in a car dealership before. It is truly exceptional!! Their coffee bar is pretty awsome too! More

The new facility is very nice and the staff is just as nice as ever, One of the things I like about my Subaru is that it doesn't need a whole lot of maintenance. But whenever it is time, it is not a problem to as ever, One of the things I like about my Subaru is that it doesn't need a whole lot of maintenance. But whenever it is time, it is not a problem to work with the maintenance staff. However, the old location was difficult to get two for me, and I really did not like the neighborhood, it was not a place where I was comfortable walking somewhere to grab lunch or anything like that. The new facility is well OK, it's even on the bus line, and there are lots of good places to eat and shop within walking distance. The lady who was my service rep was quite helpful as well. Note that the system made me choose a service rep with him I did not work or it would not let me submit this. That's pretty much all I haven't like about the process. More

Best Service for New To Me Legacy I was able to bring in a recent purchase Subaru Legacy for multiple services in the same visit. Craig Richie had good communication with updates. I was able to bring in a recent purchase Subaru Legacy for multiple services in the same visit. Craig Richie had good communication with updates. More

Service Susan helped coordinate.a repair on my son's vehicle even though I don't live in Austin. She was extremely helpful and very responsive in her communi Susan helped coordinate.a repair on my son's vehicle even though I don't live in Austin. She was extremely helpful and very responsive in her communications back to me during the process. More

New Forester I worked with Danny Sosa and he was a great help in finding my new car. He wasn't the typical "high pressure" salesman, which I really appreciate. He I worked with Danny Sosa and he was a great help in finding my new car. He wasn't the typical "high pressure" salesman, which I really appreciate. He was down to earth and was able to meet my needs at the same time. When I got my car, I noticed it was missing a few items that were agreed upon during the sale but Danny promised to make it right and he delivered. Great job Danny! More

Very satisfied with shopping and purchase experience. Salesperson was informative, courteous and patient. The 2016 Forester Limited I chose had been the dealer's loaner car, well maintained and still unde Salesperson was informative, courteous and patient. The 2016 Forester Limited I chose had been the dealer's loaner car, well maintained and still under warranty. Very comfortable for driver and passengers in front and back. Handles smoothly, drives like a floating dream. Plus, beautiful. More

Great experience... thank you, Brittany! I came to Austin Subaru with the intention of purchasing a certified used Outback. After discussing what I was looking to spend, Brittany suggested c I came to Austin Subaru with the intention of purchasing a certified used Outback. After discussing what I was looking to spend, Brittany suggested checking out the new Outbacks as they were in my price range. She also took the time to talk about leasing options (something I hadn't considered as my head was stuck in the old days of leases = bad) and really made sure I understood all my options. She was very responsive to any questions I had during the whole process. I ended up leasing a 2017 Outback with every single option I wanted. She had everything ready to go for my follow-up appointment to sign the papers and we were in and out pretty quickly. I was very impressed with her! It was like buying a car from a friend. More

Needed Service Premium service at a premium price. Liked the choices of coffee. Seats were very comfortable. Wait was a reasonable amount of time. Have I reached t Premium service at a premium price. Liked the choices of coffee. Seats were very comfortable. Wait was a reasonable amount of time. Have I reached twenty ice words yet? Don't want me to be succinct apparently. More

multi point inspection before taking road trip Found a problem that will need to be addressed but ok to wait until after trip. Feel assured to take the care on the road now. Found a problem that will need to be addressed but ok to wait until after trip. Feel assured to take the care on the road now. More