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Austin Subaru

Austin, TX

4.9
1,030 Reviews

8100 Burnet Road

Austin, TX

78757

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Showing 1,030 reviews

May 18, 2017

Recall Despite the situation of a recall that Subaru had little replacement parts for, the service center did a great job getting my car in and out quickly. More

by Span
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Massey
Aug 13, 2017 -

Austin Subaru responded

Glad to hear it all went smoothly, despite the unfortunate circumstance of a recall. :) We appreciate the great review! -The Team at Austin Subaru

May 16, 2017

Quick and easy Very satisfied with my sales reprehensive Amber. She knows the Crosstrek inside and out and found the exact model that I wanted. Thank you so much. More

by ABC123
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Ashy
Aug 13, 2017 -

Austin Subaru responded

We couldn't be happier to know that we were able to successfully match your desires with the perfect vehicle. :) Thanks a bunch for the great review and take care. -The Team at Austin Subaru

May 14, 2017

Quick, Fast and easy. Usually I'm not a fan of going to dealerships, but I'm always happy to visit Austin Subaru. The staff who greet the customer are always on the ball, More

by AB1944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Reid
Aug 13, 2017 -

Austin Subaru responded

We work really hard to break the negative stereotypes that can follow car dealerships. Just as you experienced, our team is hand picked and we're passionate about hiring friendly associates who are eager to help every customer. :) Thank you so much for the recommendation! -The Team at Austin Subaru

May 13, 2017

Excellent service, as always! Service to replace faulty airbag. We waited a year, but once we were scheduled everything was like clockwork. Technicians found an additional proble More

by xxx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Sosa, Christian Perez
Aug 13, 2017 -

Austin Subaru responded

It's always in our nature to provide a thorough and complete investigation to ensure that every vehicle returns to the road safely. :) We're so glad to know that your visit was smooth, communication was clear, and associates were friendly. It's through detailed reviews like yours that we know we are achieving the goals we've set forth. Thank you so much and if there's anything we can assist with in the future, we'll be here! -The Team at Austin Subaru

May 12, 2017

Andrew Dimayuga -Excellent Sales Person First time at Austin Subaru. We had an exceptional experience. Andrew took us through the steps to identify the right vehicle for us. Walked us thro More

by lupiathflores
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Dimayuga,
Aug 13, 2017 -

Austin Subaru responded

We strive to make every customer's visit as enjoyable as yours was! We're thrilled to hear that the purchase moved at your own desired pace as that's exactly how we train our team to execute. We greatly appreciate the review and look forward to seeing you back next time! -The Team at Austin Subaru

May 09, 2017

On time and pleasant to deal with I had a service appointment with Austin Subaru and the visit ran on time and completed in a timely manner. . The service advisor was also very friend More

by John M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 13, 2017 -

Austin Subaru responded

We're glad to hear that our team completed the work as promised and left you driving away with a smile. :) Thank you so much for the review and we'll see you next time. -The Team at Austin Subaru

May 03, 2017

Amber Ashy should be your go-to salesperson Went to Austin Subaru to check out a used Impreza I found on cars.com. Amber helped me, and after I decided I'd rather look for a used WRX around the More

by jakkim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Ashy
Aug 13, 2017 -

Austin Subaru responded

Jakkim, we can't thank you enough for the review. It's because of feedback like yours that we can be sure that we are training our team effectively and they are executing the friendly, helpful service that we expect. :) We appreciate the recommendation and should you be ready for a change any time in the future, we'll be here! Take care. -The Team at Austin Subaru

April 28, 2017

Amber Ashy is remarkable! The environment at Austin Subaru the very relaxing environment. It is not a high pressure sales atmosphere. My experience with Amber was great. Amb More

by glg326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Ashy, Eddie Hummel
Aug 14, 2017 -

Austin Subaru responded

We appreciate the great review! We select and train our staff to be helpful and informative without coming across as pushy, just as you experienced. :) Thanks again and take care. -The Team at Austin Subaru

April 20, 2017

Waited less than expected, despite busy morning - awesome! The only thing that was not FANTASTIC about my experience was that I wasn't sure who to talk to or where to go when I arrived. Given that it's a new l More

by Kelsey W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
Aug 14, 2017 -

Austin Subaru responded

We appreciate the feedback and we apologize that you felt a little lost upon arrival. We'll be sure to share this with our team in hopes of ensuring every customer feels confident when they pull in. :) Thanks so much for the great review; we're glad to see that your visit overall went smoothly. -The Team at Austin Subaru

April 19, 2017

This was our first new car buy experience. Nice work. This was our first new car buying experience. We used the State employee discount program, and Richard our sales person was great. We also considered More

by -Amy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Franco, Eldon Bryan, Richard Barnett
Aug 14, 2017 -

Austin Subaru responded

Welcome to the Austin Subaru family, Amy and congratulations on your first new vehicle! We are grateful to know that you chose us among many excellent options in town as we are constantly striving to be the best option in the market. Thank you so much for the review and happy cruising! -The Team at Austin Subaru

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