Austin Subaru

Fantastic Adam was very personable, kept me informed throughout and was surprised when he said the shop foreman, Gus, gifted a new battery to me as an act of go Adam was very personable, kept me informed throughout and was surprised when he said the shop foreman, Gus, gifted a new battery to me as an act of goodwill. An unexpected kindness from the dealership made a huge impression on me. Thank you!!! More

Recent service Dead battery jump started by AAA and thought I should get it checked. Got appt with the hour - battery may have been OK but replaced as "goodwill". W Dead battery jump started by AAA and thought I should get it checked. Got appt with the hour - battery may have been OK but replaced as "goodwill". While I was there, it was time for oil change and tire rotation on my 2016 Subaru Outback so that was also done , and my car was washed. All this while I enjoyed a chai latte and just-out-of- the oven croissant! Jonathan Sosa was very helpful and explained everything. I love my car, and the service is great. Thanks! More

Courteous and attentive Will Heller was very attentive. He kept me informed on how my job was progressing. He explained what work had been performed and why. I would like Wil Will Heller was very attentive. He kept me informed on how my job was progressing. He explained what work had been performed and why. I would like Will to be my regular Service Manager. More

EXCELLENT EXPERIENCE Buying a car from Austin Subaru was an excellent experience from beginning to end. Andrew Dimayuga provided top notch service as we needed time to ma Buying a car from Austin Subaru was an excellent experience from beginning to end. Andrew Dimayuga provided top notch service as we needed time to make the purchase. Andrew was patient and more than willing to provide any information needed before the actual purchase. More

Amazing experience We have purchased 2 Subaru's. And this last experience was just over the top with the help and knowledge of there vehicle was just amazing, Brittney D We have purchased 2 Subaru's. And this last experience was just over the top with the help and knowledge of there vehicle was just amazing, Brittney Did an outstanding job from start to finish and I would most definitely recommend your location to anyone looking to purchase. More

Buying a new Subaru This is our first Subaru. We've had mostly Hondas but I have read nothing but good about Subarus. I know several people who own them and love them. This is our first Subaru. We've had mostly Hondas but I have read nothing but good about Subarus. I know several people who own them and love them. More

oil consumption test long wait for carwash so service adviser gave free Mister coupon for free wash oil consumption test done promptly; finance manager discussed extende long wait for carwash so service adviser gave free Mister coupon for free wash oil consumption test done promptly; finance manager discussed extended warranty himself More

Great Customer Service I had an unexpected problem with my Forester late on a Saturday afternoon. I was near the dealer and just pulled in around 5PM. They were open and the I had an unexpected problem with my Forester late on a Saturday afternoon. I was near the dealer and just pulled in around 5PM. They were open and the service advisers jumped to help me out. They diagnosed my car, said they had to keep it, and gave me a loaner. I was out of there in 75 mins. They told me the car was out of warranty but they would try to get me some financial help with the issue, as it was only 2 model years old. The car wasn't expected to be ready until Wednesday. I picked the car of Tuesday morning, all work completed and financially taken care of by Subaru. The highest level of customer service I could have ever expected. More

Easy, fast, stress-free Mr. Martinez walked me through the entire experience. He was very knowledgeable, very thoughtful, and personable. The new showroom is beautiful and c Mr. Martinez walked me through the entire experience. He was very knowledgeable, very thoughtful, and personable. The new showroom is beautiful and customer service excellent. More

I've got what I was looking for Based on my "wish list", John M. proposed what he thought will meet my needs and he was 100% right. No pushing typical for typical "salesman" Furthe Based on my "wish list", John M. proposed what he thought will meet my needs and he was 100% right. No pushing typical for typical "salesman" Further communication was efficient and effective to bring the whole "enchilada" to very satisfactory end _ which includes the rest of names listed above. PS: This is my third vehicle with Austin Subaru More