Austin Subaru

Great, nice, easy, friendly Happy with the experience and it was made as easy as possible; however, I did leave with unanswered questions. We paid cash and asked about how would Happy with the experience and it was made as easy as possible; however, I did leave with unanswered questions. We paid cash and asked about how would receive title but it was never answered. We had to call back and ask again a few days later...hopefully we will get it soon as we also have no idea when it is coming. There are also several things wrong with the car we purchased that were probably just looked over...such as one of the back doors does not even lock or unlock with the other doors! Also the check engine light came on the day we left...the incorrect filter was used when the oil was changed at Subaru. Overall, happy with the purchase. More

New car purchase Began with Consumer Reports and received discount info from a sales mgr through email. Visited dealer and easy no pressure deal. Nice folks all around Began with Consumer Reports and received discount info from a sales mgr through email. Visited dealer and easy no pressure deal. Nice folks all around. More

Fast easy convinient Express service is true. In out great. Met when I got there. Susan did our walk around. Everyone's friendly. Smiles all around the new center is grea Express service is true. In out great. Met when I got there. Susan did our walk around. Everyone's friendly. Smiles all around the new center is great. Roomy comfortable. More

A FANTASTIC CAR BUYING EXPERIENCE The dealership is so professional. It's obvious that Austin Subaru values their customers and puts them first without making you feel pressured. But The dealership is so professional. It's obvious that Austin Subaru values their customers and puts them first without making you feel pressured. But the real value at this dealership is their sales staff. In particular, Stetson Whetstone was the sales person who I had the pleasure of dealing with in the purchase of my daughter's SUV. Stetson was just awsome in every aspect of this purchase. It is rare to meet a sales person in any deal where you wind up feeling more like a friend than just a customer. More

Over and Above Will always goes over and above to make sure I am taken care of! He checked to see if there was a loaner available so I wasn't stuck at the dealershi Will always goes over and above to make sure I am taken care of! He checked to see if there was a loaner available so I wasn't stuck at the dealership for 4 hours and even offered to let me keep it overnight because my schedule is so crazy. Mostly, he talked to me like a human and actually cared what I thought and what I needed. Now, if we can just get the stupid bluetooth taken care of, I will be happy. That is such a fail on Subaru's part and I am so disappointed that it hasn't been taken care of already. Subaru knows it doesn't work and hasn't fixed or replaced it or offered it's customers something better. It's really a shame. More

Outstanding, Personal, and Attentive Sales and Service Outstanding! My sales representative listened, answered all my questions, and gave me time to consider my decision which is so important when making a Outstanding! My sales representative listened, answered all my questions, and gave me time to consider my decision which is so important when making a new car decision. He programmed my radio and GPS, filled my new car with gas, helped transfer my stuff from my old to my new Subaru, showed me how things worked and sent me on my way with a new 2017 Forester which is the third Forester I have owned. This kind of salesmanship and the service on my car over the years keeps bringing me back to Subaru. More

Extremely pleasant and professional guidance = new car! Truly impressed with the "smooth team" throughout the dealership including reception, sales and finance staff, service folks and barristas. My sales Truly impressed with the "smooth team" throughout the dealership including reception, sales and finance staff, service folks and barristas. My sales consultant was absolutely the best guide to Subaru's best vehicle for my needs The facility is welcoming and bustling with help. Nice to know that is where I will take my car for maintenance! More

Pleasant and smooth purchase Nice experience with purchase, not hassles no pressure and very professional sale person and finance person. Facility is very nice and everyone was so Nice experience with purchase, not hassles no pressure and very professional sale person and finance person. Facility is very nice and everyone was so polite. More

Incredible service center! This place is AMAZING. If all customer service and car maintenance could be this easy the world would be a much better place. I've taken my vehicle th This place is AMAZING. If all customer service and car maintenance could be this easy the world would be a much better place. I've taken my vehicle there 3 times; each time has been a great experience. When I boughty Subaru I skeptically bought into all the warranties they threw at me. I trusted them, and I was sure I would be let down. Nope. Not at the service center on Burnet. If I could thank one representative it would be Will. He is really no nonsense and interested in you making sure you are happy with your vehicle and happy with the service provided at the Burnet Subaru Service Center. I freaking love them. If they keep my car overnight they immediately hook me up with a ver new Subaru. I can't say enough positive things. If you have a Subaru and it needs fixed, take it here. Period, end of story. More

Service dept was courteous and quick! Brand new, clean and bright dealership. Every staff person I encountered was terrific. I had purchased my Outback in Georgetown, but live near Burnet Brand new, clean and bright dealership. Every staff person I encountered was terrific. I had purchased my Outback in Georgetown, but live near Burnet Road. This will be my dealership from now on!! More