Austin Subaru

Over and Above Will always goes over and above to make sure I am taken care of! He checked to see if there was a loaner available so I wasn't stuck at the dealershi Will always goes over and above to make sure I am taken care of! He checked to see if there was a loaner available so I wasn't stuck at the dealership for 4 hours and even offered to let me keep it overnight because my schedule is so crazy. Mostly, he talked to me like a human and actually cared what I thought and what I needed. Now, if we can just get the stupid bluetooth taken care of, I will be happy. That is such a fail on Subaru's part and I am so disappointed that it hasn't been taken care of already. Subaru knows it doesn't work and hasn't fixed or replaced it or offered it's customers something better. It's really a shame. More

Outstanding, Personal, and Attentive Sales and Service Outstanding! My sales representative listened, answered all my questions, and gave me time to consider my decision which is so important when making a Outstanding! My sales representative listened, answered all my questions, and gave me time to consider my decision which is so important when making a new car decision. He programmed my radio and GPS, filled my new car with gas, helped transfer my stuff from my old to my new Subaru, showed me how things worked and sent me on my way with a new 2017 Forester which is the third Forester I have owned. This kind of salesmanship and the service on my car over the years keeps bringing me back to Subaru. More

Extremely pleasant and professional guidance = new car! Truly impressed with the "smooth team" throughout the dealership including reception, sales and finance staff, service folks and barristas. My sales Truly impressed with the "smooth team" throughout the dealership including reception, sales and finance staff, service folks and barristas. My sales consultant was absolutely the best guide to Subaru's best vehicle for my needs The facility is welcoming and bustling with help. Nice to know that is where I will take my car for maintenance! More

Pleasant and smooth purchase Nice experience with purchase, not hassles no pressure and very professional sale person and finance person. Facility is very nice and everyone was so Nice experience with purchase, not hassles no pressure and very professional sale person and finance person. Facility is very nice and everyone was so polite. More

Incredible service center! This place is AMAZING. If all customer service and car maintenance could be this easy the world would be a much better place. I've taken my vehicle th This place is AMAZING. If all customer service and car maintenance could be this easy the world would be a much better place. I've taken my vehicle there 3 times; each time has been a great experience. When I boughty Subaru I skeptically bought into all the warranties they threw at me. I trusted them, and I was sure I would be let down. Nope. Not at the service center on Burnet. If I could thank one representative it would be Will. He is really no nonsense and interested in you making sure you are happy with your vehicle and happy with the service provided at the Burnet Subaru Service Center. I freaking love them. If they keep my car overnight they immediately hook me up with a ver new Subaru. I can't say enough positive things. If you have a Subaru and it needs fixed, take it here. Period, end of story. More

Service dept was courteous and quick! Brand new, clean and bright dealership. Every staff person I encountered was terrific. I had purchased my Outback in Georgetown, but live near Burnet Brand new, clean and bright dealership. Every staff person I encountered was terrific. I had purchased my Outback in Georgetown, but live near Burnet Road. This will be my dealership from now on!! More

Fantastic Adam was very personable, kept me informed throughout and was surprised when he said the shop foreman, Gus, gifted a new battery to me as an act of go Adam was very personable, kept me informed throughout and was surprised when he said the shop foreman, Gus, gifted a new battery to me as an act of goodwill. An unexpected kindness from the dealership made a huge impression on me. Thank you!!! More

Recent service Dead battery jump started by AAA and thought I should get it checked. Got appt with the hour - battery may have been OK but replaced as "goodwill". W Dead battery jump started by AAA and thought I should get it checked. Got appt with the hour - battery may have been OK but replaced as "goodwill". While I was there, it was time for oil change and tire rotation on my 2016 Subaru Outback so that was also done , and my car was washed. All this while I enjoyed a chai latte and just-out-of- the oven croissant! Jonathan Sosa was very helpful and explained everything. I love my car, and the service is great. Thanks! More

Courteous and attentive Will Heller was very attentive. He kept me informed on how my job was progressing. He explained what work had been performed and why. I would like Wil Will Heller was very attentive. He kept me informed on how my job was progressing. He explained what work had been performed and why. I would like Will to be my regular Service Manager. More

EXCELLENT EXPERIENCE Buying a car from Austin Subaru was an excellent experience from beginning to end. Andrew Dimayuga provided top notch service as we needed time to ma Buying a car from Austin Subaru was an excellent experience from beginning to end. Andrew Dimayuga provided top notch service as we needed time to make the purchase. Andrew was patient and more than willing to provide any information needed before the actual purchase. More