Austin Subaru

New Car Buying Experience Best new car buying experience in my life. Professional manner, responsiveness, and complete product knowledge of all involved. Almost overshadowed t Best new car buying experience in my life. Professional manner, responsiveness, and complete product knowledge of all involved. Almost overshadowed the exceptional vehicle I purchased More

Excellent experience Roger walked us through the whole process, showed us all finance option available and we drove off with a new Subaru. I would recommend Austin Su Roger walked us through the whole process, showed us all finance option available and we drove off with a new Subaru. I would recommend Austin Subaru and Roger Matthews to anyone looking to buy a car. More

Wonderful new car buying experience After seventeen years as the happy owner of a Subaru Forester it was time to purchase a new car. Roger Matthews was extremely helpful in working with After seventeen years as the happy owner of a Subaru Forester it was time to purchase a new car. Roger Matthews was extremely helpful in working with me to make that happen. He listened carefully when I spelled out my needs and preferences and provided the information I needed to make choices. Roger left no doubt in my mind that his number one focus was that I be happy with the end results and have a positive car buying experience. I would highly recommend him to anyone looking to purchase a car at Austin Subaru. More

A pleasant experience Everyone is pleasant and helpful explaining everything they're doing, why, and the cost. And they always wash my car for free. I go away knowing my Everyone is pleasant and helpful explaining everything they're doing, why, and the cost. And they always wash my car for free. I go away knowing my vehicle has been thoroughly checked out. More

Second new car purchase. As the title states, this is the 2nd new Subaru purchased from Austin Subaru. The 1st experience in July 2010 was very positive; the 2nd was better. As the title states, this is the 2nd new Subaru purchased from Austin Subaru. The 1st experience in July 2010 was very positive; the 2nd was better. Salesman Erick was professional, knowledgeable, and very accommodating. There was an issue with the new car-a dimple in the driver's side door-the salesman and Sales Manager addressed our concern at once and provided another new car. This was done in a gracious and positive manner and more than met our expectations. The weekend following the purchase while washing the new car(it wasn't really dirty) several people in our neighbor hood saw the temporary license tags and stopped to see the car. To a person, they were incredibly impressed with the car. And when we shared our experience outlined above, even more impressed. Usually I am reluctant to provide referrals or recommendations to others, but the car-buying experience at Austin Subaru was so exceptional that I also posted my assessment on Facebook. I also shared the name of the salesman, Erick, and Mr. Hummel the Sales Manager. The preceding explains why we returned to Austin Subaru a 2nd time and will do so in the future as the need arises. More

Service on my Forester XT but bought a new Outback! Took my 2014 Forester XT in for Scheduled Maintenance and after considering maintenance cost with possible replacement parts and new tires that were n Took my 2014 Forester XT in for Scheduled Maintenance and after considering maintenance cost with possible replacement parts and new tires that were needed too, I opted for a new 2017 Outback at 0% financing. Came out with a beautiful brand new 2017 Outback at a lesser payment than I had been making on my 2014 Forester XT. Fantastic and my salesperson was super!! More

Satisfied repeat customer I am not a "car person" but I do drive a lot for work. I appreciate that Subaru can just take care of my car trade-in and purchase without expecting m I am not a "car person" but I do drive a lot for work. I appreciate that Subaru can just take care of my car trade-in and purchase without expecting me to go through every little detail. More

Battery Replacement Once again we received excellent service fro Austin Subaru. The technician explained everything very clearly and I would rate his communication skill Once again we received excellent service fro Austin Subaru. The technician explained everything very clearly and I would rate his communication skills as excellent. He checked back in with us to explain exactly why the battery needed to be replaced and how long a battery usually lasts in Texas given extreme weather conditions. The new service area at Austin Subaru is amazing--clean,comfortable and the coffee bar just plain spoils customers! More

Respect This is one great service department that respects customers and listens to their concerns. I live one and a half hours from this dealership and they This is one great service department that respects customers and listens to their concerns. I live one and a half hours from this dealership and they were very kind to let me go home with a loner vs. waiting two more hours for my Outback. More

Happy Customer Roger made this as stress free as possible since we went from an 11 yr Forester to a 2018 Forester. He could not been more helpful. He presented us w Roger made this as stress free as possible since we went from an 11 yr Forester to a 2018 Forester. He could not been more helpful. He presented us with all the options and why they were so important to safe driving. Everyone that we have ever had contact with at Austin Subaru have made the visit as pleasant as possible. More