Austin Subaru

I appreciated the level of service provided. The Lyft feature made it possible for me to get the maintenance needed without missing work or having to rent a car. The personal assistant and text The Lyft feature made it possible for me to get the maintenance needed without missing work or having to rent a car. The personal assistant and text messages were super helpful! More

Review So. .. I received an e-mail from Honda saying that my lease was up on my 2020 Honda Civic Si Coupe and wouldn't you know it? They would make it sooo easy .. I received an e-mail from Honda saying that my lease was up on my 2020 Honda Civic Si Coupe and wouldn't you know it? They would make it sooo easy to get me into another Civic Si lease, just head down to my local Honda dealer and they would be oh so happy to assist me. Well, there I go, down to my local Honda dealership and spoke with someone. “Oh, you’re looking for an Si? Yeah, we have a $7,000 markup. And that’s IF we get one, because you know, there are no cars anywhere, yada, yada.” Well… nice way to lead, threatening your customers… he then laid it on thick, greasy car salesman oozing from every pore on how I should just buy it outright now with him, etc. “OK, thank you,” I said, and walked away. I went to a different dealership and called four other dealerships. All of them sang the same tune. As if they were doing me a huge favor by entertaining my query or acting like they were the gatekeepers to the Si. One of them even laughed and said that I had no choice BUT to go through them since I’m unable to sell my vehicle, it’s in the contract I signed. Fine. If I’m going to pay $35,000 for a vehicle, might as well be a vehicle that’s worth that. A quick internet search for my three requirements for a vehicle (Manual, CarPlay, and not getting f’ed over on the price) brought up the mid trim WRX from Subaru. Well, come Saturday, off I go then, to Austin Subaru. I walk in, see that they had a dog adoption event going on and stopped to play with the puppies (because you’re a monster if you don’t). I asked to speak with someone about a lease and got Joey LaFave. I spoke with him for a bit, told him my story, my requirements, and that I don’t want to haggle. He listened patiently, reassured me that this wasn’t what Subaru, this dealership, or himself, were about. Well, we’ll see. We looked over a couple of models. That met my requirements and narrowed it down to the WRX that I was originally interested in. It was getting near closing time, but I never felt pushed, hurried, nothing. Everyone was just really helpful. The rest went so smoothly. They took my Si, and got some figures together for it. Worked with Eddie Hummel on the finances, didn’t have to haggle, just got a really good quote. I didn’t even have to sign the quote, which most car dealerships beg you to do when they give you a quote. Spoke with Mr. Sosa and the final numbers were actually quite lower than the estimate I got. Signing paperwork, and it was time to pay the down-payment. Darn! I didn’t bring my card… but no worries! They said I would get an e-mail later on in the evening or on Monday. Paying the down-payment through their system was pretty easy once I got the e-mail. Couldn’t have asked for an easier time of it. In a time when the price of cars are absolutely crazy, all the car dealerships smell blood in the water, and all their salespeople are whipped up into a feeding frenzy, it was extremely refreshing to have experienced the awesome treatment at Austin Subaru. I would highly recommend these folks. Oh, and after a few days, I had a few questions about how the vehicle was handling and without hesitation Joey asked me to come in and got me to talk to one of their awesome techs, Jacob , who even went out for a spin with me in my car, AND another one of their vehicles to make sure that the handling was normal. Simply AMAZING! I should have become a Sufi-bro sooner. xD Thank you, folks! More

Friendly, courteous and thorough, kept me informed every step of the way. They prepared me for my next visit, laying out next need and cost. step of the way. They prepared me for my next visit, laying out next need and cost. More

Everyone is very helpful and informative and explains what is going on and what to expect what is going on and what to expect More

The coffee (+ snacks) bar and outdoor barking pad area made my long oil time change a delight. Great place to get some work done on my laptop. made my long oil time change a delight. Great place to get some work done on my laptop. More

Easy once my appointment was set. Austin Subaru is jamming busy! Nice to connect with Spencer he made the process much easier. One part needed to be ordered so I’ll have to return, it Austin Subaru is jamming busy! Nice to connect with Spencer he made the process much easier. One part needed to be ordered so I’ll have to return, it’s easy to wait inside their coffee bar & fully stocked customer lobby. More

I was very satisfied with the service I received. The one thing that displeased me was the quote I was given at the time I made my appointment for 72000 mile service was $100 less than the quote I r The one thing that displeased me was the quote I was given at the time I made my appointment for 72000 mile service was $100 less than the quote I received by the service rep. The service rep was professional about this. I think the company is putting the service rep in an awkward position when this happens. I would suggest you don't give a monetary quote if it is not accurate. The work done was very good. More

Everyone was courteous and professional, very nice guest lounge with amenities. Overall a great experience. lounge with amenities. Overall a great experience. More

Much faster turn-around than in the past. The reservation actually worked this time. Happy The reservation actually worked this time. Happy More

No negatives to report. Good turnaround. Very likely to return for future service when needed. Good turnaround. Very likely to return for future service when needed. More