Austin Subaru

Excellent, Loved the waiting area. It was my first time at the new facility. I was there for multiple tasks--having routine 6 month oil and filter changes, tire rotation etc and a vacu It was my first time at the new facility. I was there for multiple tasks--having routine 6 month oil and filter changes, tire rotation etc and a vacuum and wash. Service tasks completed in about an hour. I enjoyed the new waiting area and snacks... All staff were pleasant and helpful. More

Poor customer service. I attempted to contact them multiple times and was met with disrespect at each turn. I see they have many good reviews but mine is not one of those. S I attempted to contact them multiple times and was met with disrespect at each turn. I see they have many good reviews but mine is not one of those. Since I was looking at a sub 15k used vehicle I was not very high on the priority list. I get that part. However, when I go looking for a new vehicle I will go elsewhere. Thank you for the brief time I was given. More

New Truck Deal Excellent Sales People in used car area. No pressure to purchase and still get a good deal. This is the 6th vehicle I have purchased from this Subaru Excellent Sales People in used car area. No pressure to purchase and still get a good deal. This is the 6th vehicle I have purchased from this Subaru Dealership. More

Great Experience Ray explained everything so well. He was very professional. The process was painless. Very different from the usual car buying process. We bought t Ray explained everything so well. He was very professional. The process was painless. Very different from the usual car buying process. We bought two outbacks. More

Best Ever Raymond and the support team were the most professional I have ever worked with in all my car buying purchases. My husband and I said while we were Raymond and the support team were the most professional I have ever worked with in all my car buying purchases. My husband and I said while we were there that Raymond and his team knew what they were doing. More

Took time to answer customer questions Even though service was very busy, he took time to answer my questions about this maintenance and next required maintenance schedule. I was in and out Even though service was very busy, he took time to answer my questions about this maintenance and next required maintenance schedule. I was in and out in less time than I thought. Love the new service waiting area. More

New Car Buying Experience Best new car buying experience in my life. Professional manner, responsiveness, and complete product knowledge of all involved. Almost overshadowed t Best new car buying experience in my life. Professional manner, responsiveness, and complete product knowledge of all involved. Almost overshadowed the exceptional vehicle I purchased More

Excellent experience Roger walked us through the whole process, showed us all finance option available and we drove off with a new Subaru. I would recommend Austin Su Roger walked us through the whole process, showed us all finance option available and we drove off with a new Subaru. I would recommend Austin Subaru and Roger Matthews to anyone looking to buy a car. More

Wonderful new car buying experience After seventeen years as the happy owner of a Subaru Forester it was time to purchase a new car. Roger Matthews was extremely helpful in working with After seventeen years as the happy owner of a Subaru Forester it was time to purchase a new car. Roger Matthews was extremely helpful in working with me to make that happen. He listened carefully when I spelled out my needs and preferences and provided the information I needed to make choices. Roger left no doubt in my mind that his number one focus was that I be happy with the end results and have a positive car buying experience. I would highly recommend him to anyone looking to purchase a car at Austin Subaru. More

Second new car purchase. As the title states, this is the 2nd new Subaru purchased from Austin Subaru. The 1st experience in July 2010 was very positive; the 2nd was better. As the title states, this is the 2nd new Subaru purchased from Austin Subaru. The 1st experience in July 2010 was very positive; the 2nd was better. Salesman Erick was professional, knowledgeable, and very accommodating. There was an issue with the new car-a dimple in the driver's side door-the salesman and Sales Manager addressed our concern at once and provided another new car. This was done in a gracious and positive manner and more than met our expectations. The weekend following the purchase while washing the new car(it wasn't really dirty) several people in our neighbor hood saw the temporary license tags and stopped to see the car. To a person, they were incredibly impressed with the car. And when we shared our experience outlined above, even more impressed. Usually I am reluctant to provide referrals or recommendations to others, but the car-buying experience at Austin Subaru was so exceptional that I also posted my assessment on Facebook. I also shared the name of the salesman, Erick, and Mr. Hummel the Sales Manager. The preceding explains why we returned to Austin Subaru a 2nd time and will do so in the future as the need arises. More