Austin Subaru

Satisfied repeat customer I am not a "car person" but I do drive a lot for work. I appreciate that Subaru can just take care of my car trade-in and purchase without expecting m I am not a "car person" but I do drive a lot for work. I appreciate that Subaru can just take care of my car trade-in and purchase without expecting me to go through every little detail. More

Battery Replacement Once again we received excellent service fro Austin Subaru. The technician explained everything very clearly and I would rate his communication skill Once again we received excellent service fro Austin Subaru. The technician explained everything very clearly and I would rate his communication skills as excellent. He checked back in with us to explain exactly why the battery needed to be replaced and how long a battery usually lasts in Texas given extreme weather conditions. The new service area at Austin Subaru is amazing--clean,comfortable and the coffee bar just plain spoils customers! More

Respect This is one great service department that respects customers and listens to their concerns. I live one and a half hours from this dealership and they This is one great service department that respects customers and listens to their concerns. I live one and a half hours from this dealership and they were very kind to let me go home with a loner vs. waiting two more hours for my Outback. More

Happy Customer Roger made this as stress free as possible since we went from an 11 yr Forester to a 2018 Forester. He could not been more helpful. He presented us w Roger made this as stress free as possible since we went from an 11 yr Forester to a 2018 Forester. He could not been more helpful. He presented us with all the options and why they were so important to safe driving. Everyone that we have ever had contact with at Austin Subaru have made the visit as pleasant as possible. More

Great, nice, easy, friendly Happy with the experience and it was made as easy as possible; however, I did leave with unanswered questions. We paid cash and asked about how would Happy with the experience and it was made as easy as possible; however, I did leave with unanswered questions. We paid cash and asked about how would receive title but it was never answered. We had to call back and ask again a few days later...hopefully we will get it soon as we also have no idea when it is coming. There are also several things wrong with the car we purchased that were probably just looked over...such as one of the back doors does not even lock or unlock with the other doors! Also the check engine light came on the day we left...the incorrect filter was used when the oil was changed at Subaru. Overall, happy with the purchase. More

New car purchase Began with Consumer Reports and received discount info from a sales mgr through email. Visited dealer and easy no pressure deal. Nice folks all around Began with Consumer Reports and received discount info from a sales mgr through email. Visited dealer and easy no pressure deal. Nice folks all around. More

Fast easy convinient Express service is true. In out great. Met when I got there. Susan did our walk around. Everyone's friendly. Smiles all around the new center is grea Express service is true. In out great. Met when I got there. Susan did our walk around. Everyone's friendly. Smiles all around the new center is great. Roomy comfortable. More

A FANTASTIC CAR BUYING EXPERIENCE The dealership is so professional. It's obvious that Austin Subaru values their customers and puts them first without making you feel pressured. But The dealership is so professional. It's obvious that Austin Subaru values their customers and puts them first without making you feel pressured. But the real value at this dealership is their sales staff. In particular, Stetson Whetstone was the sales person who I had the pleasure of dealing with in the purchase of my daughter's SUV. Stetson was just awsome in every aspect of this purchase. It is rare to meet a sales person in any deal where you wind up feeling more like a friend than just a customer. More

Over and Above Will always goes over and above to make sure I am taken care of! He checked to see if there was a loaner available so I wasn't stuck at the dealershi Will always goes over and above to make sure I am taken care of! He checked to see if there was a loaner available so I wasn't stuck at the dealership for 4 hours and even offered to let me keep it overnight because my schedule is so crazy. Mostly, he talked to me like a human and actually cared what I thought and what I needed. Now, if we can just get the stupid bluetooth taken care of, I will be happy. That is such a fail on Subaru's part and I am so disappointed that it hasn't been taken care of already. Subaru knows it doesn't work and hasn't fixed or replaced it or offered it's customers something better. It's really a shame. More

Outstanding, Personal, and Attentive Sales and Service Outstanding! My sales representative listened, answered all my questions, and gave me time to consider my decision which is so important when making a Outstanding! My sales representative listened, answered all my questions, and gave me time to consider my decision which is so important when making a new car decision. He programmed my radio and GPS, filled my new car with gas, helped transfer my stuff from my old to my new Subaru, showed me how things worked and sent me on my way with a new 2017 Forester which is the third Forester I have owned. This kind of salesmanship and the service on my car over the years keeps bringing me back to Subaru. More