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Austin Subaru

Austin, TX

4.9
1,030 Reviews

8100 Burnet Road

Austin, TX

78757

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Showing 1,030 reviews

November 01, 2017

The best experience From the moment I walked in, Lati was great. He was cordial, friendly, and attentive. Throughout the process, he made sure I was comfortable and k More

by lumisy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lati Bouraima
Nov 04, 2017 -

Austin Subaru responded

We can't thank you enough for the review and recommendation. :) We've made it our mission to hire a team who prioritize each customer and we're always happy to know when they're hitting the mark. Thanks again and take care. -The Team at Austin Subaru

November 01, 2017

Great experience John was very friendly and although busy, took the time to fully explain many of the features of my new Forester. Also ensured I received my gift card More

by Mari1969
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Martinez, Chris Dugas
Nov 04, 2017 -

Austin Subaru responded

Mari, thanks so much for the great review. We're glad to know John took excellent care of you. :) Happy cruising! -The Team at Austin Subaru

October 28, 2017

Visit summary Every service visit I've had is equally excellent. If your Subaru needs service, Austin Subaru should be your first and only facility. I live closer t More

by jfd
Recommend Dealer
Yes
Employees Worked With
William Heller
Oct 30, 2017 -

Austin Subaru responded

We strive to make every customer's visit as excellent as yours have always been. :) Thank you for taking notice of our efforts to provide 5-star customer service and we look forward to seeing you for many more visits to come. -The Team at Austin Subaru

October 25, 2017

Great folks to work with Love my new 2018 Outback! The fine folks at Austin Subaru made the trade-in and new car purchase a very easy, pleasant experience. Their new location More

by Liz K
Recommend Dealer
Yes
Employees Worked With
Isaac Gray, John Martinez, Joel McColl, Selah Baugh
Oct 27, 2017 -

Austin Subaru responded

We appreciate the compliments and praise, Liz! Congratulations on your new set of wheels and thanks for the awesome review. -The Team at Austin Subaru

October 25, 2017

First Visit To Aus Subaru Service Writer Craig Ritchie was efficient, knowledgeable, kept me informed. I waited in their pleasant waiting area, and the car was ready essential More

by icepick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Ritchie
Oct 27, 2017 -

Austin Subaru responded

Thanks for taking a moment to share your experience with us and others! We do our best to make every visit run smoothly and it sounds like Craig ensured that yours was no exception. :) We look forward to seeing you next time. -The Team at Austin Subaru

October 24, 2017

Easy as pie Susan is my favorite person at Subaru! She ALWAYS makes the whole process of getting my car serviced a pleasure! I love the new Subaru facility. More

by Mhallford79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moulton
Oct 25, 2017 -

Austin Subaru responded

We love to read reviews like yours. :) Our staff is one of our best assets and we're happy to know that Susan has consistently made your experiences excellent. See you next time! -The Team at Austin Subaru

October 23, 2017

Customer service Best experience we ever had in buying a car. When we first entered, Lauren Laxton greeted us with her beautiful smile, welcomed us, and asked what sh More

by jdsmgs61276
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Roberts, Zachary Deegan, Lauren Laxton, Jeremy Marty
Oct 24, 2017 -

Austin Subaru responded

We couldn't be more proud to read your review and we appreciate your taking the time to share your experience! Our staff's top priority is to make the car shopping experience a great one and it sounds like collectively, everyone made sure this mission was lived out. :) Congratulations on finding the perfect vehicle and happy cruising. -The Team at Austin Subaru

October 19, 2017

Great Service I was dreading coming to the dealership but Subaru Austin was friendly, efficient, and fair pricing. No complaints. I was out of there in time for lun More

by Ando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eldon Bryan, Lati Bouraima
Oct 20, 2017 -

Austin Subaru responded

Ando, we're happy to know that your visit was top notch and that we could turn your feelings around once your arrived. :) Thanks so much for the great review! -The Team at Austin Subaru

October 10, 2017

I love my new Subaru! Wonderful Service and experience! Brittany Nelson was so helpful with a positive energy through the entire process of leasing my new Subaru Legacy. She made sure I had everything I des More

by Kholi<3Subaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morgan Roberts, Brittany Nelson
Oct 11, 2017 -

Austin Subaru responded

Kholi, we couldn't be happier to read about your visit. From the start, we've made it our goal to hire a friendly, welcoming team who are collectively committed to making each experience enjoyable for our customers. It sounds like Brittany and Morgan hit the mark perfectly and we couldn't be more proud. :) Thanks so much for taking the time to share your visit with us in a review. We appreciate your support as a customer and wish you all the best. -The Team at Austin Subaru

October 03, 2017

Thorough assessment of my problem I appreciate that the dealer went the extra mile to try to resolve my problem, even though it was hard to replicate my issue at the dealer. They took More

by sadiedog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moulton
Oct 07, 2017 -

Austin Subaru responded

Thank you for the review, Sadie. We're always here to help and appreciate you helping to spread the word about our commitment to excellence. :) If we can assist at all down the road, don't hesitate to reach out. Best wishes. -The Team at Austin Subaru

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