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Austin Subaru

Austin, TX

4.9
1,026 Reviews

8100 Burnet Road

Austin, TX

78757

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Showing 1,026 reviews

November 17, 2017

Great customer service Service is always convenient and quick. Staff is always friendly and quick to respond to questions, emails, and phone calls, and the complimentary cof More

by Subaru #3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Jalandoni, Christian Perez, Adam Crabb
November 10, 2017

New car purchase Quickly matched with salesman. He listened to what I wanted. Explained how to use gadgets in car. I might have to take that class he told me about, More

by Lolos1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Franco
Nov 11, 2017 -

Austin Subaru responded

We're happy to hear that we were able to get you exactly what you were looking for! Thanks for the stars and let us know if we can assist down the road. Best, -The Team at Austin Subaru

November 09, 2017

Susan is the best Susan always takes good care of me and is part of the reason I always return to the dealership for my outback’s service needs. More

by Outback Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moulton
Nov 11, 2017 -

Austin Subaru responded

We're always on the lookout for people like Susan who are passionate about serving our customers. :) Thanks for your continued support and we wish you all the best. -The Team at Austin Subaru

November 09, 2017

great service Great service, friendly staff. Very nice amenities. with wifi I appreciate the efficiency and quality of staff. Having the Coffee service is an extra More

by Laramieg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember
Nov 11, 2017 -

Austin Subaru responded

We are so delighted to hear that we've exceeded your expectations in so many areas. Thank you for helping to spread the word about us! -The Team at Austin Subaru

November 06, 2017

Best Oil Change EVER John Rivera was very professional and helpful during my first service on my new Forester. My visit was so good I can't wait to come back. The whole ex More

by Taryn-ATX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rivera, Doug Hudson
Nov 07, 2017 -

Austin Subaru responded

Taryn, your review is definitely music to our ears. We're committed to providing a first-class experience from the first day of car shopping to the last day of the vehicle's lifetime. Thank you for taking notice of our efforts to achieve excellence in all that we do. :) We appreciate your helping to spread the word both at work and online! Thanks so much and we'll see you next time. -The Team at Austin Subaru

November 03, 2017

Tremendously professional and low pressure experience. Beyond the part that we were able to come to terms on the vehicle I wanted and meet my price point, the overarching reason for choosing Subaru is beca More

by Hi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Pruitt, Brent Baker, Eldon Bryan, Morgan Roberts
Nov 04, 2017 -

Austin Subaru responded

First-class customer service is our top priority and we can't thank you enough for taking notice of our efforts. :) Just as your witnessed, it's our intent to provide each customer with all the knowledge and resources they need to make a decision in a no pressure environment. It's great to know that the team executed our goals flawlessly! Thank you again and we wish you the best. -The Team at Austin Subaru

November 01, 2017

The best experience From the moment I walked in, Lati was great. He was cordial, friendly, and attentive. Throughout the process, he made sure I was comfortable and k More

by lumisy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lati Bouraima
Nov 04, 2017 -

Austin Subaru responded

We can't thank you enough for the review and recommendation. :) We've made it our mission to hire a team who prioritize each customer and we're always happy to know when they're hitting the mark. Thanks again and take care. -The Team at Austin Subaru

November 01, 2017

Great experience John was very friendly and although busy, took the time to fully explain many of the features of my new Forester. Also ensured I received my gift card More

by Mari1969
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Martinez, Chris Dugas
Nov 04, 2017 -

Austin Subaru responded

Mari, thanks so much for the great review. We're glad to know John took excellent care of you. :) Happy cruising! -The Team at Austin Subaru

October 28, 2017

Visit summary Every service visit I've had is equally excellent. If your Subaru needs service, Austin Subaru should be your first and only facility. I live closer t More

by jfd
Recommend Dealer
Yes
Employees Worked With
William Heller
Oct 30, 2017 -

Austin Subaru responded

We strive to make every customer's visit as excellent as yours have always been. :) Thank you for taking notice of our efforts to provide 5-star customer service and we look forward to seeing you for many more visits to come. -The Team at Austin Subaru

October 25, 2017

First Visit To Aus Subaru Service Writer Craig Ritchie was efficient, knowledgeable, kept me informed. I waited in their pleasant waiting area, and the car was ready essential More

by icepick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Ritchie
Oct 27, 2017 -

Austin Subaru responded

Thanks for taking a moment to share your experience with us and others! We do our best to make every visit run smoothly and it sounds like Craig ensured that yours was no exception. :) We look forward to seeing you next time. -The Team at Austin Subaru

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