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Austin Subaru
Austin, TX
1,035 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,035 reviews
December 01, 2017
Small problem , quick service I had a small problem with some trim on my Subaru and did not have an appointment. So I called Will and even though it was the middle of the day and t I had a small problem with some trim on my Subaru and did not have an appointment. So I called Will and even though it was the middle of the day and the service bays were loaded he and Gus got me in and not only fixed my issue but did a check and found and fixed another minor issue. All this was done in what I would call short order and without disrupting other clients. Great customer service. Just for the record , if the service had been bad I would also have written a review. More
by new guy
Employees Worked With
William Heller
November 29, 2017
Top notch in every regard We are repeat customers of Roger Matthews. The entire experience was beyond expectation, truly exceptional! Everything about the dealership has been We are repeat customers of Roger Matthews. The entire experience was beyond expectation, truly exceptional! Everything about the dealership has been exceptional, including the appointment with Delivery Specialist, Masha Romanova. More
by Satisfied Customer!
Employees Worked With
Roger Matthews, Masha Romanova
November 28, 2017
Great customer service at Austin Subaru I went in to purchase a new Subaru Crosstrek. The sales associate I was assigned made it as easy as possible and was comprehensive when helping me mak I went in to purchase a new Subaru Crosstrek. The sales associate I was assigned made it as easy as possible and was comprehensive when helping me make a choice. More
by Nicholas Jones
Employees Worked With
Lati Bouraima
November 28, 2017
Michigan residents buy a new car in Texas Very important to this dealership that we left happy with our decision. We anticipate a great training session on the new features of our new car. Ve Very important to this dealership that we left happy with our decision. We anticipate a great training session on the new features of our new car. Very helpful to us in buying a car in Texas since we are residents in Michigan. Plus the coffee bar is superb. More
by Austin
Employees Worked With
Eldon Bryan, Lati Bouraima, Susan Moulton
November 23, 2017
Awesome work on my ‘05 Corolla! I asked Kathy Swenson about getting some work done on my ‘05 Corolla and she mentioned that a few of her technicians we familiar with that car. Gavin I asked Kathy Swenson about getting some work done on my ‘05 Corolla and she mentioned that a few of her technicians we familiar with that car. Gavin took a look and gave me honest suggestions on what was needed. By the end of the day, my car drove like someone else’s! I could believe how much smoother it ran! I’ll be coming back! More
by Bob12
Employees Worked With
Kathy Swenson
November 22, 2017
Really nice people and perfect service! Went to dealer to check on a engine rpm issue and to get my free oil change service which came with the new vehicle I purchased here at Austin Subaru. Went to dealer to check on a engine rpm issue and to get my free oil change service which came with the new vehicle I purchased here at Austin Subaru. They took care of everything in short order and we were good to go. Waiting room is really nice with a full coffee bar which is totally free. Perfect! More
by Ming
Employees Worked With
Craig was our service advisor
November 22, 2017
Subaru has great efficient service. Subaru provides excellent service. You can make an appointment and be in and out in a short period of time. My advisor Craig Ritchie was efficient and Subaru provides excellent service. You can make an appointment and be in and out in a short period of time. My advisor Craig Ritchie was efficient and very clear about what would be done and what my costs were expected to be. I have driven Subarus since 1979. Great cars and service. I love being able to get great coffee and wait in a pleasant waiting room. More
by Subaru Lover
Employees Worked With
Craig Ritchie
November 22, 2017
Courteous and Comfortable Everyone I encountered was very polite and concerned about making my stay there as comfortable as possible. They did an oil change and inspection for Everyone I encountered was very polite and concerned about making my stay there as comfortable as possible. They did an oil change and inspection for the correct number of miles/months that my car has, and since this is the last of the 2 year/24K mile free maintenance, my bill was $0.00! The waiting room at this new place is super comfortable and they even have a place to get coffee! There wasn't a problem with my car as it was just maintenance, but I have always felt confident that this dealership will make it right if there is a problem. More
by subarukaren
Employees Worked With
Chris Hudson, Sophie Rosa
November 17, 2017
Extraordinary Customer Service My Experience was Awesome... The service team was Awesome... My car was ready when promised... Thanks for taking Excellent care of me and car !!! The My Experience was Awesome... The service team was Awesome... My car was ready when promised... Thanks for taking Excellent care of me and car !!! The free coffee and snack was a big plus! More
by misdan
Employees Worked With
Christian Perez, Chris Hudson
November 17, 2017
Great customer service Service is always convenient and quick. Staff is always friendly and quick to respond to questions, emails, and phone calls, and the complimentary cof Service is always convenient and quick. Staff is always friendly and quick to respond to questions, emails, and phone calls, and the complimentary coffee bar is much appreciated while waiting. I would highly recommend this locations to others. More
by Subaru #3
Employees Worked With
Ray Jalandoni, Christian Perez, Adam Crabb
