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Austin Subaru
Austin, TX
1,030 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,030 reviews
November 22, 2017
Really nice people and perfect service! Went to dealer to check on a engine rpm issue and to get my free oil change service which came with the new vehicle I purchased here at Austin Subaru. Went to dealer to check on a engine rpm issue and to get my free oil change service which came with the new vehicle I purchased here at Austin Subaru. They took care of everything in short order and we were good to go. Waiting room is really nice with a full coffee bar which is totally free. Perfect! More
by Ming
Employees Worked With
Craig was our service advisor
November 22, 2017
Subaru has great efficient service. Subaru provides excellent service. You can make an appointment and be in and out in a short period of time. My advisor Craig Ritchie was efficient and Subaru provides excellent service. You can make an appointment and be in and out in a short period of time. My advisor Craig Ritchie was efficient and very clear about what would be done and what my costs were expected to be. I have driven Subarus since 1979. Great cars and service. I love being able to get great coffee and wait in a pleasant waiting room. More
by Subaru Lover
Employees Worked With
Craig Ritchie
November 22, 2017
Courteous and Comfortable Everyone I encountered was very polite and concerned about making my stay there as comfortable as possible. They did an oil change and inspection for Everyone I encountered was very polite and concerned about making my stay there as comfortable as possible. They did an oil change and inspection for the correct number of miles/months that my car has, and since this is the last of the 2 year/24K mile free maintenance, my bill was $0.00! The waiting room at this new place is super comfortable and they even have a place to get coffee! There wasn't a problem with my car as it was just maintenance, but I have always felt confident that this dealership will make it right if there is a problem. More
by subarukaren
Employees Worked With
Chris Hudson, Sophie Rosa
November 17, 2017
Extraordinary Customer Service My Experience was Awesome... The service team was Awesome... My car was ready when promised... Thanks for taking Excellent care of me and car !!! The My Experience was Awesome... The service team was Awesome... My car was ready when promised... Thanks for taking Excellent care of me and car !!! The free coffee and snack was a big plus! More
by misdan
Employees Worked With
Christian Perez, Chris Hudson
November 17, 2017
Great customer service Service is always convenient and quick. Staff is always friendly and quick to respond to questions, emails, and phone calls, and the complimentary cof Service is always convenient and quick. Staff is always friendly and quick to respond to questions, emails, and phone calls, and the complimentary coffee bar is much appreciated while waiting. I would highly recommend this locations to others. More
by Subaru #3
Employees Worked With
Ray Jalandoni, Christian Perez, Adam Crabb
November 10, 2017
New car purchase Quickly matched with salesman. He listened to what I wanted. Explained how to use gadgets in car. I might have to take that class he told me about, Quickly matched with salesman. He listened to what I wanted. Explained how to use gadgets in car. I might have to take that class he told me about, the manual is not that easy to understand. Overall a good experience. More
by Lolos1
Employees Worked With
Erick Franco
November 09, 2017
Susan is the best Susan always takes good care of me and is part of the reason I always return to the dealership for my outback’s service needs. Susan always takes good care of me and is part of the reason I always return to the dealership for my outback’s service needs. More
by Outback Owner
Employees Worked With
Susan Moulton
November 09, 2017
great service Great service, friendly staff. Very nice amenities. with wifi I appreciate the efficiency and quality of staff. Having the Coffee service is an extra Great service, friendly staff. Very nice amenities. with wifi I appreciate the efficiency and quality of staff. Having the Coffee service is an extra nice touch More
by Laramieg
Employees Worked With
I don't remember
November 06, 2017
Best Oil Change EVER John Rivera was very professional and helpful during my first service on my new Forester. My visit was so good I can't wait to come back. The whole ex John Rivera was very professional and helpful during my first service on my new Forester. My visit was so good I can't wait to come back. The whole experience at Austin Subaru from buying my vehicle to having my oil changed was/is wonderful. I have been bragging to all my co-workers about the barista and comfort of your waiting area. Keep up the Good Work....you made me feel like a Rock Star. More
by Taryn-ATX
Employees Worked With
John Rivera, Doug Hudson
November 03, 2017
Tremendously professional and low pressure experience. Beyond the part that we were able to come to terms on the vehicle I wanted and meet my price point, the overarching reason for choosing Subaru is beca Beyond the part that we were able to come to terms on the vehicle I wanted and meet my price point, the overarching reason for choosing Subaru is because of this dealer and sales experience. Amanda, Eldon, and Morgan are all amazing. Very professional, knowledgeable, engaged, and most of all low pressure; caring and respectful. Top shelf in every category of customer service. Thank you very much. I greatly appreciate it. More
by Hi
Employees Worked With
Amanda Pruitt, Brent Baker, Eldon Bryan, Morgan Roberts
