Austin Subaru

Appreciate service adviser and interactions Jonathan Sosa was very helpful. He called me while work was being done to give me an update of the findings and made it easy for me to understand what Jonathan Sosa was very helpful. He called me while work was being done to give me an update of the findings and made it easy for me to understand what was needed. Appreciate his calm demeanor and willingness to help in all aspects of service. More

2017 Outback: Exploding Sunroof We purchased our new Outback during the Memorial Day weekend. We were so excited to finally drive a new vehicle (my Honda Accord in a 2004 and my husb We purchased our new Outback during the Memorial Day weekend. We were so excited to finally drive a new vehicle (my Honda Accord in a 2004 and my husband was driving a 2001 Dodge truck which was recently totaled after being hit by a deer!). We were driving around running errands when we heard a loud boom and our sunroof had exploded. When we took the vehicle to your facility Susan met us and put us at ease and took care of the paperwork. We were given a loaner (Crosstrek) to drive while the sunroof was being fixed. The Crosstrek was fun to drive and maybe someday we'll become a 2 Subaru family when it's time to retire the Honda. Susan was polite and professional and pleasant to work with....she provided exemplary service. More

Highest quality service Austin Subaru staff - everyone from initial check-in, to service personnel, to coffee service - were excellent in every way. They answered all our qu Austin Subaru staff - everyone from initial check-in, to service personnel, to coffee service - were excellent in every way. They answered all our questions, were clear and honest in their information, and were welcoming, professional, and friendly. We continue to recommend Austin Subaru to anyone who is interested. More

Very efficient Very busy was treated like VIP Got the job done quick but with quality. Coffee lounge is a nice touch. Will most definitely be back for my next main Very busy was treated like VIP Got the job done quick but with quality. Coffee lounge is a nice touch. Will most definitely be back for my next maintenance check More

Always a good experience The service was efficient, friendly and honest. Dealing with my Austin Subaru dealership is always a pleasure. I am a serial Subaru owner and have n The service was efficient, friendly and honest. Dealing with my Austin Subaru dealership is always a pleasure. I am a serial Subaru owner and have now bought three from this dealership. I recommend them highly. More

Small problem , quick service I had a small problem with some trim on my Subaru and did not have an appointment. So I called Will and even though it was the middle of the day and t I had a small problem with some trim on my Subaru and did not have an appointment. So I called Will and even though it was the middle of the day and the service bays were loaded he and Gus got me in and not only fixed my issue but did a check and found and fixed another minor issue. All this was done in what I would call short order and without disrupting other clients. Great customer service. Just for the record , if the service had been bad I would also have written a review. More

Top notch in every regard We are repeat customers of Roger Matthews. The entire experience was beyond expectation, truly exceptional! Everything about the dealership has been We are repeat customers of Roger Matthews. The entire experience was beyond expectation, truly exceptional! Everything about the dealership has been exceptional, including the appointment with Delivery Specialist, Masha Romanova. More

Great customer service at Austin Subaru I went in to purchase a new Subaru Crosstrek. The sales associate I was assigned made it as easy as possible and was comprehensive when helping me mak I went in to purchase a new Subaru Crosstrek. The sales associate I was assigned made it as easy as possible and was comprehensive when helping me make a choice. More

Michigan residents buy a new car in Texas Very important to this dealership that we left happy with our decision. We anticipate a great training session on the new features of our new car. Ve Very important to this dealership that we left happy with our decision. We anticipate a great training session on the new features of our new car. Very helpful to us in buying a car in Texas since we are residents in Michigan. Plus the coffee bar is superb. More