Austin Subaru

Quick and effective I was afraid that there was something wrong with my Subaru's lifting mechanism and we are about to go on a trip so I went to Austin Subaru without an I was afraid that there was something wrong with my Subaru's lifting mechanism and we are about to go on a trip so I went to Austin Subaru without an appointment. Joseph Martinez received me with a smile and, sure enough, the motor needed replacement. Joseph and the team made the fix happen and we are on our way good as new. Excellent and timely service. Thanks! More

Great buying experience! Everyone that we came in contact at this dealership was super helpful and courteous. We weren't big spenders but I feel like we were treated just as Everyone that we came in contact at this dealership was super helpful and courteous. We weren't big spenders but I feel like we were treated just as if we were buying the best new car on the lot. A particular shout out goes to Brittany Nelson, our sales consultant, who was very personable and professional. She made an impression on me and my kids and made buying my teenage son's first car a joy. We were there on easily the busiest day of their year, one of at least three customers Brittany was working with at that particular time yet she made us feel welcomed and appreciated. I will definitely consider buying from Subaru Austin again on this experience alone. Another kudos goes to the Barista Josiah Bobbitt who was crazy busy making coffee drinks (good I might add) for all the waiting customers on the busiest day of the year. He did so with a smile. My kids were blown away that Subaru Austin just does that for their customers. You don't see that kind of customer appreciation many places these days. Beats the xxxx out of the help-yourself bad pump coffee and packaged creamer you get at other, bigger, dealerships; dealers who sell trucks three to four times the price of a Subaru. It's the little things. -Scott More

Quick, organized, and friendly I remember the ordeal of getting automobile service at other dealerships in the past. Subaru Austin provides free snacks and handmade hot drinks, tab I remember the ordeal of getting automobile service at other dealerships in the past. Subaru Austin provides free snacks and handmade hot drinks, tables for one's personal computer (some with power outlets), and a staff that is trained and helpful. I was immediately checked in at my appointment time, and the work was done quickly and well. More

A great place with a friendly vibe The staff are supportive and attentive to needs without being pushy, which I appreciated. The space is comfortable and active with professional servic The staff are supportive and attentive to needs without being pushy, which I appreciated. The space is comfortable and active with professional service and quality extras: an awesome coffee bar, dog-friendly people(staff and customers) and knowledgeable customer service folks who not o let appear to enjoy their job but also go out of their way to answer questions and work with whatever you need. I’m loving my new car and appreciate the people who made it happen. Thanks Isaac! More

Purchase of new car Richard made looking for a new car and understanding the features of their models easy to understand. He was very helpful and instructive on our test Richard made looking for a new car and understanding the features of their models easy to understand. He was very helpful and instructive on our test drive. More

Top notch service. I was very impressed at the level of service provided at Austin Subaru. My service advisor ‘Craig Ritchie was very knowledgeable , got me in quickly I was very impressed at the level of service provided at Austin Subaru. My service advisor ‘Craig Ritchie was very knowledgeable , got me in quickly and have the car ready before I was expecting it. He even called in Uber for me to get me where I needed to go. Overall I had a very good experience with this dealership and service department. More

Knowledgeable about the maintenance required per mileage of The staff were friendly. The service writer was knowledgeable about the type of maintenance required per mileage of the vehicle. The vehicle is ru The staff were friendly. The service writer was knowledgeable about the type of maintenance required per mileage of the vehicle. The vehicle is running smoothly after maintenance. More

Stellar customer service Customer service far exceeded expectations. With wss completed on time and talk went beyond the initial score if work. I'm proud to own a Subi! Customer service far exceeded expectations. With wss completed on time and talk went beyond the initial score if work. I'm proud to own a Subi! More

Knowledgeable service well trained knowledgeable and very courteous service. Service technician explained the service done and explained it thoroughly. Also related future well trained knowledgeable and very courteous service. Service technician explained the service done and explained it thoroughly. Also related future needs for the next time I visit the dealership for service. More