Austin Subaru

6 month Maintenance review Arrived a few minutes before appointment to find Joseph Martinez ready to assist and offer coffee. The estimated 1 hour wait time was pleasant with r Arrived a few minutes before appointment to find Joseph Martinez ready to assist and offer coffee. The estimated 1 hour wait time was pleasant with reading and caffeine in nice lounge area. Joseph returned early to provide a thorough update with paperwork at his desk. Car services were great. I left with a generous interior/exterior car cleaning voucher at a nearby facility. I am a happy Subaru owner. More

Extraordinary Service Our Forester had a problem where something was draining the battery. They were able to locate the problem quickly. I was given a courtesy car to use a Our Forester had a problem where something was draining the battery. They were able to locate the problem quickly. I was given a courtesy car to use at no extra charge, since they had to wait for the part to be sent. It took several days, over a holiday, but no problem with the nice courtesy car. The technician continued to test for any further battery draining during the wait. Thankfully, there were not any others. Craig was more than excellent, providing very attentive customer service with frequent updates. More

Great job Will listened to all of my concerns and took care of everything I asked for. I’m super impressed that additional problems were found that I didn’t eve Will listened to all of my concerns and took care of everything I asked for. I’m super impressed that additional problems were found that I didn’t even know about and were also repaired while the car was there. I’m often skeptical of service centers “multi point inspection” but these guys obviously really inspected the car well. More

Great Experience as Always Came in for an airbag recall fix, and Susan got me squared away with everything. I was pleasantly surprised to get a loaner, which was very helpful. I Came in for an airbag recall fix, and Susan got me squared away with everything. I was pleasantly surprised to get a loaner, which was very helpful. I also appreciate Susan going over the items in need of attention on my overall inspection without being pushy about immediate fixes on non-critical items. She saved me before my old battery left me stranded! More

Quick and effective I was afraid that there was something wrong with my Subaru's lifting mechanism and we are about to go on a trip so I went to Austin Subaru without an I was afraid that there was something wrong with my Subaru's lifting mechanism and we are about to go on a trip so I went to Austin Subaru without an appointment. Joseph Martinez received me with a smile and, sure enough, the motor needed replacement. Joseph and the team made the fix happen and we are on our way good as new. Excellent and timely service. Thanks! More

Great buying experience! Everyone that we came in contact at this dealership was super helpful and courteous. We weren't big spenders but I feel like we were treated just as Everyone that we came in contact at this dealership was super helpful and courteous. We weren't big spenders but I feel like we were treated just as if we were buying the best new car on the lot. A particular shout out goes to Brittany Nelson, our sales consultant, who was very personable and professional. She made an impression on me and my kids and made buying my teenage son's first car a joy. We were there on easily the busiest day of their year, one of at least three customers Brittany was working with at that particular time yet she made us feel welcomed and appreciated. I will definitely consider buying from Subaru Austin again on this experience alone. Another kudos goes to the Barista Josiah Bobbitt who was crazy busy making coffee drinks (good I might add) for all the waiting customers on the busiest day of the year. He did so with a smile. My kids were blown away that Subaru Austin just does that for their customers. You don't see that kind of customer appreciation many places these days. Beats the xxxx out of the help-yourself bad pump coffee and packaged creamer you get at other, bigger, dealerships; dealers who sell trucks three to four times the price of a Subaru. It's the little things. -Scott More

Pleasant purchasing experience We went in knowing exactly which Subaru we were interested in purchasing. We had done a fair bit of research on pricing and options over the previous We went in knowing exactly which Subaru we were interested in purchasing. We had done a fair bit of research on pricing and options over the previous months and we are multiple time Subaru owners as well, so we have some brand knowledge. While purchasing a car is not a quick process anywhere, it was pleasant and enjoyable working through it with the team at Austin Subaru. No high pressure sales at any point in the process and definitely felt we could get answers to any questions we thought of while there. More

Quick, organized, and friendly I remember the ordeal of getting automobile service at other dealerships in the past. Subaru Austin provides free snacks and handmade hot drinks, tab I remember the ordeal of getting automobile service at other dealerships in the past. Subaru Austin provides free snacks and handmade hot drinks, tables for one's personal computer (some with power outlets), and a staff that is trained and helpful. I was immediately checked in at my appointment time, and the work was done quickly and well. More

A great place with a friendly vibe The staff are supportive and attentive to needs without being pushy, which I appreciated. The space is comfortable and active with professional servic The staff are supportive and attentive to needs without being pushy, which I appreciated. The space is comfortable and active with professional service and quality extras: an awesome coffee bar, dog-friendly people(staff and customers) and knowledgeable customer service folks who not o let appear to enjoy their job but also go out of their way to answer questions and work with whatever you need. I’m loving my new car and appreciate the people who made it happen. Thanks Isaac! More

Purchase of new car Richard made looking for a new car and understanding the features of their models easy to understand. He was very helpful and instructive on our test Richard made looking for a new car and understanding the features of their models easy to understand. He was very helpful and instructive on our test drive. More