Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Austin Subaru
Austin, TX
1,035 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,035 reviews
January 26, 2018
Great Jonathan Sosa went out of his way to be helpful; going all the way to the repair shop, finding my car, and getting my charger for me. He made sure I Jonathan Sosa went out of his way to be helpful; going all the way to the repair shop, finding my car, and getting my charger for me. He made sure I understood the work to be completed and the cost before it began; as well as following up with me at the end about recommended work and why. He was confident and clear with his information and was genuine in his Exceptional Customer Service. More
by laura
Employees Worked With
Jonathan Sosa
January 26, 2018
Excellent facilities but still expecting more. I’m very impressed with the facility and service personnel but there were some things overlooked on my Crosstrek during service. The oil level was sli I’m very impressed with the facility and service personnel but there were some things overlooked on my Crosstrek during service. The oil level was slightly overfilled and the washer fluid wasn’t topped off. I explained to the service advisor that the alignment was off on the car (pulls to the right/steering wheel off to the left), and that it had been since Subaru of Georgetown adjusted it. I was informed that it wasn’t after a technician drove it. I can take an iPhone video while driving and show you that it is. The technician is incorrect. I don’t believe in giving a bad survey or bad overall rating. I just want my car to be taken care of when I go out of my way to bring it to your dealership on a Saturday. More
by Kerrym
Employees Worked With
William Heller, Christian Perez, Dylan Claude, Adam Crabb, Rosa Gonzalez, Chris Hudson, Greyson Hummel, Salvador Jaimes, Susan Moulton, Kathy Swenson, Sophie Rosa, Joseph Martinez, Craig Ritchie, John Rivera, Jonathan Sosa
January 19, 2018
outstanding customer service! I recently bought a used car with this dealership: outstanding customer service and friendliness, great responsiveness and follow-up, tailored offers, I recently bought a used car with this dealership: outstanding customer service and friendliness, great responsiveness and follow-up, tailored offers, they go above and beyond and work on finding the best car that will match your budget. They are truly dedicated to customer happiness and practice transparency and clarity on the offer, the price, the repairs done, the car history, etc. providing a worry-free experience. Highly recommended! More
by ElodieS
Employees Worked With
Jake Kavanaugh
January 18, 2018
Fair, Friendly and Informed Mr. Franco treated us in a friendly, patient manner from start to finish. He explained the many features of the new Forester in a competent and thorou Mr. Franco treated us in a friendly, patient manner from start to finish. He explained the many features of the new Forester in a competent and thorough way. He quickly altered the standard lease to meet our needs and put together a deal that we were pleased with. When I walked in, I thought I wanted a Honda CR-V but Mr. Franco convinced me otherwise. Overall, a satisfying experience! More
by PWD
Employees Worked With
Erick Franco
January 16, 2018
Best place for service! Austin Subaru has the best service center ever. Everyone who works there is so polite and treats you like royalty. Jonathan Sosa and Billy Maxwell and Austin Subaru has the best service center ever. Everyone who works there is so polite and treats you like royalty. Jonathan Sosa and Billy Maxwell and Kathy Swenson are always a step ahead and ready to help! The coffee cafe is fantastic! As is the waiting area. Jesse even came out and help me program my Bluetooth in my car that has quit working. More
by Gina Lardon
Employees Worked With
Christian Perez, Jonathan Sosa
January 11, 2018
Brake switch I encountered a strange problem where some dashboard indicator lights would come on and stay on sometimes. Jonathan Sosa was immediately able to diagn I encountered a strange problem where some dashboard indicator lights would come on and stay on sometimes. Jonathan Sosa was immediately able to diagnose the problem when I described the symptoms - after replacing the faulty component (brake switch), I was on my way home ! More
by lamecook
Employees Worked With
Daryll Rodriguez, Jonathan Sosa
January 10, 2018
Great Service Center Everyone was very friendly and helpful. I received quick and efficient service. I can't recall the service representative ' s name but he was very res Everyone was very friendly and helpful. I received quick and efficient service. I can't recall the service representative ' s name but he was very respectful and courteous. More
by Dlgibson
Employees Worked With
Sophie Rosa
January 09, 2018
It was the easiest, most pleasant car purchase I’ve ever had John slashing was awesome from the moment we met him to test driving, negotiating price to walking us through the purchasing process. Very pleasant e John slashing was awesome from the moment we met him to test driving, negotiating price to walking us through the purchasing process. Very pleasant experience. More
by Nancy1955
Employees Worked With
Finance department was great too. Can’t remember name of the fellow who worked with us but he was great , John Pasho
January 09, 2018
Satisfied Buyer I came in with a particular style,color,budget and walked out happy. My trade in was also acceptable. Thanks for the service. Loving my new Outbac I came in with a particular style,color,budget and walked out happy. My trade in was also acceptable. Thanks for the service. Loving my new Outback. More
by Diane123
Employees Worked With
Lati Bouraima
January 09, 2018
Service Quick and easy fix with a new battery and replacement visor. Comfortable waiting area, friendly staff. They kept me informed each step of the way an Quick and easy fix with a new battery and replacement visor. Comfortable waiting area, friendly staff. They kept me informed each step of the way and were finished in about a hour. More
by Pat M
Employees Worked With
Adam Crabb
