Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Austin Subaru

Austin, TX

Overview
Reviews
Vehicles
4.9
1,034 Reviews
Call Dealership (512) 220-0930
View Awards

8100 Burnet Road

Austin, TX

78757

Directions

By Type

Showing 1,034 reviews

January 02, 2023

My experience getting my first new car in 22 years was great. Dunn helped me pick out the best options for me, was flexible when I wanted to switch my reservation, and helped me get exactly what I wanted. More

by Hayley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Dunn, John Palmieri, Brianna Rosas
Report | Print
Jan 03, 2023 -

Austin Subaru responded

Hayley, nothing makes us happier than delivering exceptional experiences to our clients! Thank you for taking the time to share your positive feedback with us and the community. We appreciate it so much, and we will be sure to pass your kind sentiments on to Dunn and John. Congratulations on your awesome new Subaru, we are delighted to hear that you are loving it! :) - The Team at Austin Subaru

December 30, 2022

I found my car online, put in a deposit, worked with Jason and Melissa on options and drove away happy a few days later. Very easy, professional and hassle free. Best car buying experience ever. More

by Stephanie Thomas
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa, Jason Clark
Report | Print
Dec 30, 2022 -

Austin Subaru responded

Stephanie, thank you for giving our team the opportunity to exceed your expectations! We thoroughly enjoyed working with you, and we will be sure to pass your words of encouragement on to Jason and Melissa. You're part of our family, so if there is anything you need moving forward, just let us know! Congratulations on your awesome new Subaru! :) - The Team at Austin Subaru

December 21, 2022

These folks were the best people to buy a car from. They showed much desire to make sure I was satisfied with my purchase. I thank Misty and Ed ver much! More

by larry b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Hummel, Misty Ezell
Report | Print
Dec 21, 2022 -

Austin Subaru responded

Larry, we are thankful to have you as part of the Austin Subaru family! Your kind words towards Misty and Eddie are greatly appreciated, and we will make sure they receive praise for their fantastic work. Thanks a million for taking the time to provide this stellar review, and congratulations on your new Subaru! :) - The Team at Austin Subaru

December 17, 2022

Austin Subaru continues to support the purchase process. Clayton LaJaunine really did an outstanding job helping me with a cracked windshield. Clayton sold me my 2022 Vehicle and followed up on helping me More

by Sargeno1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britney Grady
Report | Print
Dec 19, 2022 -

Austin Subaru responded

Sargeno1, words cannot describe how much we appreciate your generous feedback! On behalf of the entire team, thank you for your supportive words toward Clayton, Britney, and the rest of the team. We view our clients as family, so makes us proud to see that they provided an exceptional experience even after the sale. Congratulations on your sweet new ride, and happy cruising! :) - The Team at Austin Subaru

Dec 19, 2022 -

Sargeno1 responded

I haven't run into anyone that's not trying to be helpful. This particular dealership Austin Subaru is not like any other dealership experience I have ever had. I should know we have owned over forty cars in my lifetime and had many dealership experiences. Please don't stop what you are doing.

December 15, 2022

Love the team Britney was a great help they were super busy and still was able to get my car in for a service More

by Violet00219
Recommend Dealer
Yes
Employees Worked With
Britney Grady
Report | Print
Dec 15, 2022 -

Austin Subaru responded

Violet, thank you for providing this supportive review for Britney! We love seeing our hardworking employees get the recognition they deserve, and we will be sure to pass your friendly feedback on to her. We appreciate you choosing us and we look forward to your next visit! :) - The Team at Austin Subaru

December 05, 2022

Everything's great at Austin Subaru how they treat me very friendly and I don't have to wait to long an appointment for service my car everything is very good 👍 More

by LITOACEVEDO1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Lafave , John Palmieri
Report | Print
Dec 07, 2022 -

Austin Subaru responded

Wow, thanks so much for providing this encouraging review for our team! We love what we do and always want every client to have an unmatched experience like this. Thanks so much for selecting us to serve you, and please let us know the next time we can assist! :) - The Team at Austin Subaru

November 05, 2022

Joseph Mendoza was very helpful in getting a new radio/entertainment unit and helping me set up the phone connection once it was installed. Thanks!! More

by Douglas E. Mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mendoza, Joseph Mendoza
Report | Print
Nov 07, 2022 -

Austin Subaru responded

Douglas, your support means everything to us! We're thrilled to see that Joseph delivered an experience worth bragging about, and we will be sure to pass your encouraging words along to her. Thank you so much for choosing us to serve you, and please let us know if there is anything we can help with down the road! :) - The Team at Austin Subaru

November 02, 2022

Everyone there is very nice, helpful and professional. Susan, Jacob and Jack have helped me most recently and were awesome :) More

by rdvm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Jack …service dept, Steve Carter, Susan Moulton
Report | Print
Nov 04, 2022 -

Austin Subaru responded

Rdvm, this is what we love to hear! Your kind words towards Susan, Jacob, Jack, and Steve mean the world to us, and we will be sure to celebrate their great work at our next team meeting. Thanks a million for choosing us to serve you, it means so much to be your favorite! :) - The Team at Austin Subaru

October 31, 2022

Rachel Villarreal was very courteous and professional. I am very happy with the services on my car and look forward to having my Subaru Outback taken care of by Austin Subaru going forward. More

by Glen Leber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Villarreal, Kurtis Clark
Report | Print
Nov 02, 2022 -

Austin Subaru responded

Glen, we are beaming with joy reading about your recent service experience! Reviews like this are the ultimate compliment, and we will be sure to pass your kind sentiments along to Kurtis and Rachel. Thank you so much for choosing us and please let us know if there is anything we can assist with moving forward! :) - The Team at Austin Subaru

October 30, 2022

Very nice customer service. Enjoyed the free coffees and snacks. Nice clean lounge area with TVs to make the time go by fast. More

by cmarieb77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Martinez
Report | Print
Nov 02, 2022 -

Austin Subaru responded

Cmarieb77, thank you for the supportive review! We are delighted to know that you were overall satisfied with everything we have to offer. Our team works diligently to provide flawless experiences to every guest, so I am eager to know what we could have done to earn that 5th star from you. When you have a moment, I invite you to contact me directly at Timothy.Shook@cagaustin.com so I can gain some additional feedback from you. Thank you again and I look forward to hearing from you! :) - Timothy Shook, COO

1
...
7
8
9
...
104