Austin Subaru | Page 79

Very Disappointed I was recently disappointed when I visited Austin Subaru to get help in downloading a second I-phone to the Bluetooth on my new Subaru Forester. The s I was recently disappointed when I visited Austin Subaru to get help in downloading a second I-phone to the Bluetooth on my new Subaru Forester. The sales person seemed very irritated when she found that I purchased my new Subaru in my home town of Atlanta, and reluctantly agreed to help me. She disconnected my wife's phone from the Bluetooth although I asked her not to disconnect it, and told me that I could reconnect it when I got home. Then she connected my I-phone. I guess that I will have to visit my dealer in Atlanta to get help in reconnecting the I-phone that I asked her not to disconnect. This dealer only seems to want to help people that are spending mega bucks with them. What a poor attitude. More

Helpful, education, and professional buying experience Sales rep provided thorough answers and info. No one pressured us, and the process was hassle-free. Everyone seems honest, well informed, and interest Sales rep provided thorough answers and info. No one pressured us, and the process was hassle-free. Everyone seems honest, well informed, and interested in satisfying the buyer's transportation needs. More

Problem Solvers Went in for oil change and tire rotation but also had complaint about the eye-sight system. Come to find out if you have your wind shield tinted you Went in for oil change and tire rotation but also had complaint about the eye-sight system. Come to find out if you have your wind shield tinted you need to recalibrate the eye-sight! More

1st Subaru purchase & Fantastic experience The commercials have always tugged at my wife's heart! Last weekend, we took a look at a couple of cars and just wanted to test drive them around.... The commercials have always tugged at my wife's heart! Last weekend, we took a look at a couple of cars and just wanted to test drive them around......5 hours later we walked out with our 1st ever Subaru Crosstrek. The Staff was simple awesome & friendly. We were never harassed or pressured. Can't wait for when it's time for service as the wait area is very roomy and comfortable for one to work & have a hot or cold beverage. More

New Car Purchase- Subaru 2018 Crosstrek Premium My purchase of a 2018 Crosstrek was a great experience. Danny went through all information in great depth, listened to my needs and found a car that My purchase of a 2018 Crosstrek was a great experience. Danny went through all information in great depth, listened to my needs and found a car that matched my requirements. He was very knowledgeable of all the vehicles' features and specifics for each model. He diligently found a car at another location when none were available at Subaru Austin. He was very personable and made me feel great about my decision to buy. Jason followed up at the appropriate level from a management perspective. Susan introduced me overall to the Subaru brand and the clear benefits of purchasing a Subaru as my kids' first car (emphasis on safety and recent upgrading of features in recent years). More

Thorough and awesome Susan moulton and her crew went above and beyond to make sure that my Forrester was fixed. I have had some ongoing issues and had been to another Sub Susan moulton and her crew went above and beyond to make sure that my Forrester was fixed. I have had some ongoing issues and had been to another Subaru dealer twice before coming to Austin Subaru and meeting Susan. She and their service managers took their time in making absolutely sure the conditions and issues were duplicated so that they fix them thoroughly and we wouldn't have to return again. More

First Subaru purchase Have had my Crosstrek for a week now... Extremely happy with it, and the entire car buying experience I had here! John Martinez was my sales rep, re Have had my Crosstrek for a week now... Extremely happy with it, and the entire car buying experience I had here! John Martinez was my sales rep, referred to me from friend who bought one here from John as well. John was personable, straight-forward, answered all my questions and made the process pretty seamless from beginning to end. Ended up with a really great and fair deal, and I appreciated the time it took. Kudos to the rest of the team, as everyone was very attentive and professional, and I felt at ease the entire time. John and the entire team there exceeded my expectations! This is my first Subaru, but likely will now not be my last. :) More

Great Experience This was my first car buying experience and it was great! I came in early for my appointment and they were able to accommodate me. I told my sales guy This was my first car buying experience and it was great! I came in early for my appointment and they were able to accommodate me. I told my sales guy (Erick) what car I wanted and they didn’t try to sell me anything more expensive. I have been driving the for about a week and it’s been great! Very happy with my car! More

Professional and informative Service department communicates all work and recommendations with accurate cost estimates. Professional and clean. Good loaner program kept updated Service department communicates all work and recommendations with accurate cost estimates. Professional and clean. Good loaner program kept updated on progress of work. Prefer car washe'd at service rather than coupon. More

compliment As usual, I had an excellent experience with Service department. Will Heller was very attentive and detail oriented to my issue and the technician cor As usual, I had an excellent experience with Service department. Will Heller was very attentive and detail oriented to my issue and the technician corrected the problem They provided me with an 2018 Forester as a loaner vehicle while my Forester was being worked on. I highly recommend this dealership. More