Austin Subaru

Will... coming through again! Will and the rest of the service department knocked out my car Starlink issue. I been having issues with the whole system and went in to get it looked Will and the rest of the service department knocked out my car Starlink issue. I been having issues with the whole system and went in to get it looked at. Instead of beating around the bush, Will got right down to a solution and what the issue was with the radios. He got the software updated and had me out the door quickly. Everything has been perfect since going in. You guys have the best customer lounge I have ever been in by the way! More

Great Customer Service Our Sales Representative, Lati, was very helpful and informative. I did not at any point feel like he was telling me what I wanted to hear just to mak Our Sales Representative, Lati, was very helpful and informative. I did not at any point feel like he was telling me what I wanted to hear just to make the sale. He was knowledgeable about the vehicles and answered any questions we had with ease. It was a very busy day when we purchased our vehicle, but Lati did everything he could to make it a smooth process. Yelena gave us information on vehicle add-ons and she was great. Laura on the financial side of things was also very thorough, helpful and kind. Morgan was excellent at explaining all of the vehicles' features during my appointment. Overall a great experience! Oh and the complementary drinks/snacks from the barista was a bonus! More

Great buying experience What a great experience. Jonathan really knows his cars and was able to answer all our questions and more. The dealership is one of the best I've se What a great experience. Jonathan really knows his cars and was able to answer all our questions and more. The dealership is one of the best I've seen. We ended up buying a new Outback. So far, very happy with the purchase!! More

Great experience This is my second time getting a Subaru from Austin Subaru. I picked up my new cross trek last week. John Martinez made the experience flawless extrem This is my second time getting a Subaru from Austin Subaru. I picked up my new cross trek last week. John Martinez made the experience flawless extremely efficient and event helped me outfit my new car with the exact roof rack I wanted. Overall the experience was 5 stars just like the first time I purchased a Subaru from John. I would highly recommend Austin Subaru and tell my friends/family to work with John Martinez. Also the service department is incredibly quick and professional. Thank you Louis (Chris) Hendel More

Satisfied Everyone was helpful and polite. I never felt any pressure by any of the staff. Follow up phone calls and emails from management was appreciated. Al Everyone was helpful and polite. I never felt any pressure by any of the staff. Follow up phone calls and emails from management was appreciated. Although I cannot remember the young man that worked with my financial part he also was very helpful and knowledgeable. More

Customer service If pricing and customer service matters to you, then this is the right place. There is always a personal touch and the sense of going above what is re If pricing and customer service matters to you, then this is the right place. There is always a personal touch and the sense of going above what is required More

Fast, friendly, personalized service. In and out within an hour for State Inspection, oil change, and general maintenance inspection. Fast, friendly, personalized service - thank you Craig In and out within an hour for State Inspection, oil change, and general maintenance inspection. Fast, friendly, personalized service - thank you Craig! Amazing comfortable and convenient waiting area. Very clean, wifi, power outlets, separate play area for kids with toys, etc. Coffee and snack bar with bartender. Love my Subaru, love this dealer. More

Thanks! Love the express option for simple oil change. The ease of drop off and friendliness of staff was great. The cafe is also a nice touch. Love the express option for simple oil change. The ease of drop off and friendliness of staff was great. The cafe is also a nice touch. More

1st Subaru All I can say is excellent! I usually deal with BMW that have great customer service. However, Subaru of Austin has earned my business and I will spre All I can say is excellent! I usually deal with BMW that have great customer service. However, Subaru of Austin has earned my business and I will spread the word to my Army buddies. Also Kudos to Edwin that knew my name from USAA car buying service. I know this is a business, but customer service makes a huge difference to me and a great deal of people i know. The whole team was awesome...but i do not remember the names. The finance person did not use pressure tactics and made the transaction very easy More

Above and Beyond the Call of Duty William Heller goes out of his way to make sure that problems are resolved/ repaired in a timely manner. I didn't get the names of the people doing th William Heller goes out of his way to make sure that problems are resolved/ repaired in a timely manner. I didn't get the names of the people doing the work, but, I want to thank them, as well. More