Austin Subaru

Customer service If pricing and customer service matters to you, then this is the right place. There is always a personal touch and the sense of going above what is re If pricing and customer service matters to you, then this is the right place. There is always a personal touch and the sense of going above what is required More

Fast, friendly, personalized service. In and out within an hour for State Inspection, oil change, and general maintenance inspection. Fast, friendly, personalized service - thank you Craig In and out within an hour for State Inspection, oil change, and general maintenance inspection. Fast, friendly, personalized service - thank you Craig! Amazing comfortable and convenient waiting area. Very clean, wifi, power outlets, separate play area for kids with toys, etc. Coffee and snack bar with bartender. Love my Subaru, love this dealer. More

Thanks! Love the express option for simple oil change. The ease of drop off and friendliness of staff was great. The cafe is also a nice touch. Love the express option for simple oil change. The ease of drop off and friendliness of staff was great. The cafe is also a nice touch. More

1st Subaru All I can say is excellent! I usually deal with BMW that have great customer service. However, Subaru of Austin has earned my business and I will spre All I can say is excellent! I usually deal with BMW that have great customer service. However, Subaru of Austin has earned my business and I will spread the word to my Army buddies. Also Kudos to Edwin that knew my name from USAA car buying service. I know this is a business, but customer service makes a huge difference to me and a great deal of people i know. The whole team was awesome...but i do not remember the names. The finance person did not use pressure tactics and made the transaction very easy More

Very Disappointed I was recently disappointed when I visited Austin Subaru to get help in downloading a second I-phone to the Bluetooth on my new Subaru Forester. The s I was recently disappointed when I visited Austin Subaru to get help in downloading a second I-phone to the Bluetooth on my new Subaru Forester. The sales person seemed very irritated when she found that I purchased my new Subaru in my home town of Atlanta, and reluctantly agreed to help me. She disconnected my wife's phone from the Bluetooth although I asked her not to disconnect it, and told me that I could reconnect it when I got home. Then she connected my I-phone. I guess that I will have to visit my dealer in Atlanta to get help in reconnecting the I-phone that I asked her not to disconnect. This dealer only seems to want to help people that are spending mega bucks with them. What a poor attitude. More

Helpful, education, and professional buying experience Sales rep provided thorough answers and info. No one pressured us, and the process was hassle-free. Everyone seems honest, well informed, and interest Sales rep provided thorough answers and info. No one pressured us, and the process was hassle-free. Everyone seems honest, well informed, and interested in satisfying the buyer's transportation needs. More

Above and Beyond the Call of Duty William Heller goes out of his way to make sure that problems are resolved/ repaired in a timely manner. I didn't get the names of the people doing th William Heller goes out of his way to make sure that problems are resolved/ repaired in a timely manner. I didn't get the names of the people doing the work, but, I want to thank them, as well. More

1st Subaru purchase & Fantastic experience The commercials have always tugged at my wife's heart! Last weekend, we took a look at a couple of cars and just wanted to test drive them around.... The commercials have always tugged at my wife's heart! Last weekend, we took a look at a couple of cars and just wanted to test drive them around......5 hours later we walked out with our 1st ever Subaru Crosstrek. The Staff was simple awesome & friendly. We were never harassed or pressured. Can't wait for when it's time for service as the wait area is very roomy and comfortable for one to work & have a hot or cold beverage. More

Problem Solvers Went in for oil change and tire rotation but also had complaint about the eye-sight system. Come to find out if you have your wind shield tinted you Went in for oil change and tire rotation but also had complaint about the eye-sight system. Come to find out if you have your wind shield tinted you need to recalibrate the eye-sight! More

New Car Purchase- Subaru 2018 Crosstrek Premium My purchase of a 2018 Crosstrek was a great experience. Danny went through all information in great depth, listened to my needs and found a car that My purchase of a 2018 Crosstrek was a great experience. Danny went through all information in great depth, listened to my needs and found a car that matched my requirements. He was very knowledgeable of all the vehicles' features and specifics for each model. He diligently found a car at another location when none were available at Subaru Austin. He was very personable and made me feel great about my decision to buy. Jason followed up at the appropriate level from a management perspective. Susan introduced me overall to the Subaru brand and the clear benefits of purchasing a Subaru as my kids' first car (emphasis on safety and recent upgrading of features in recent years). More