Austin Subaru

Very Good Lati, the salesman, was excellent. The brand new car was dented before I drove it away, so now they are repairing it. Also, the business office forgot Lati, the salesman, was excellent. The brand new car was dented before I drove it away, so now they are repairing it. Also, the business office forgot to include the $500 I had already paid a few days before (to show seriousness about purchasing a car that had to be broughtfrom another city) in the final price, so they corrected it when I pointed that out... not good! Anyway More

Welcoming atmosphere and outstanding courtesy Sophia was such an absolute delight, and Glenda is always so friendly and knowledgeable when I call in as well. Sean helped me as well on my prior vis Sophia was such an absolute delight, and Glenda is always so friendly and knowledgeable when I call in as well. Sean helped me as well on my prior visit but I am not sure that I submitted a survey so kudos to him for his amazing customer service! Love the service team, and my local Subaru dealership! Saved me so much time and money with their generosity. Y’all are amazing! More

Brittany Nelson She was awesome Knowledgeable and confident in her job. Completely approachable. What an asset to the Subaru team. Bought a Crosstrek. Will recomm She was awesome Knowledgeable and confident in her job. Completely approachable. What an asset to the Subaru team. Bought a Crosstrek. Will recommend her to friends. Treated my daughter and me with respect. Mignon More

Attentive I really appreciate the attention given to my needs by Christian on both occasions. Zero negativity towards him or the service guys. The initial gentl I really appreciate the attention given to my needs by Christian on both occasions. Zero negativity towards him or the service guys. The initial gentleman who helps log you in outside could definitely be a nicer, more welcoming person. Everyone else was kind and courteous making sure i was being taken care of. one HUGE negative for me, which knocked it down from 5 to 4 stars, they do not wash cars in an effort to "save water", yet they give a voucher to take it somewhere that apparently doesn't save water, a car wash. Really guys, you are causing water to be shed regardless lol More

New car purchase I couldn't have been more please last Monday with my purchase experience. Despite being busy, Austin Subaru continues to make me feel like I'm their o I couldn't have been more please last Monday with my purchase experience. Despite being busy, Austin Subaru continues to make me feel like I'm their only customer, whether in sales or service. A+! Thanks again. More

Will... coming through again! Will and the rest of the service department knocked out my car Starlink issue. I been having issues with the whole system and went in to get it looked Will and the rest of the service department knocked out my car Starlink issue. I been having issues with the whole system and went in to get it looked at. Instead of beating around the bush, Will got right down to a solution and what the issue was with the radios. He got the software updated and had me out the door quickly. Everything has been perfect since going in. You guys have the best customer lounge I have ever been in by the way! More

Great Customer Service Our Sales Representative, Lati, was very helpful and informative. I did not at any point feel like he was telling me what I wanted to hear just to mak Our Sales Representative, Lati, was very helpful and informative. I did not at any point feel like he was telling me what I wanted to hear just to make the sale. He was knowledgeable about the vehicles and answered any questions we had with ease. It was a very busy day when we purchased our vehicle, but Lati did everything he could to make it a smooth process. Yelena gave us information on vehicle add-ons and she was great. Laura on the financial side of things was also very thorough, helpful and kind. Morgan was excellent at explaining all of the vehicles' features during my appointment. Overall a great experience! Oh and the complementary drinks/snacks from the barista was a bonus! More

Great buying experience What a great experience. Jonathan really knows his cars and was able to answer all our questions and more. The dealership is one of the best I've se What a great experience. Jonathan really knows his cars and was able to answer all our questions and more. The dealership is one of the best I've seen. We ended up buying a new Outback. So far, very happy with the purchase!! More

Great experience This is my second time getting a Subaru from Austin Subaru. I picked up my new cross trek last week. John Martinez made the experience flawless extrem This is my second time getting a Subaru from Austin Subaru. I picked up my new cross trek last week. John Martinez made the experience flawless extremely efficient and event helped me outfit my new car with the exact roof rack I wanted. Overall the experience was 5 stars just like the first time I purchased a Subaru from John. I would highly recommend Austin Subaru and tell my friends/family to work with John Martinez. Also the service department is incredibly quick and professional. Thank you Louis (Chris) Hendel More

Satisfied Everyone was helpful and polite. I never felt any pressure by any of the staff. Follow up phone calls and emails from management was appreciated. Al Everyone was helpful and polite. I never felt any pressure by any of the staff. Follow up phone calls and emails from management was appreciated. Although I cannot remember the young man that worked with my financial part he also was very helpful and knowledgeable. More