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Austin Subaru

Austin, TX

4.9
1,035 Reviews

8100 Burnet Road

Austin, TX

78757

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Showing 1,035 reviews

May 02, 2018

No nonsense, great service I knew what vehicle I was interested before I arrived at the dealership, which made my shopping experience very easy. Don was immensely helpful and k More

by WhyDoThis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Upton, Laura Black
May 03, 2018 -

Austin Subaru responded

Thank you so much for choosing us to do business with! We work hard to make it a positive experience and appreciate you taking notice. :) Congratulations and take care. -The Team at Austin Subaru

May 01, 2018

Great service Excellent customer service. There was an unexpected issue with my transmission and they took very good care of me. They are also passionate and knowle More

by Bella90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Heller, Greyson Hummel
May 03, 2018 -

Austin Subaru responded

Bella, our staff is handpicked and we love reviews that compliment their dedication to our customers. Thank you for sharing! -The Team at Austin Subaru

April 27, 2018

Erick Franco is our salesperson of choice We have purchased two new Subaru Foresters from Erick. From the start to the finish Erick's service was exemplary and it exceeded our expectations. More

by tj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Massey, Erick Franco, Masha Romanova
Apr 30, 2018 -

Austin Subaru responded

TJ, we're grateful for the praise and review! It's been our goal from the start to deliver excellence and we're happy to know that Erick did not disappoint. Congratulations and take care. -The Team at Austin Subaru

April 23, 2018

My sales person took advantage but otherwise.... Daryl wasn't the absolute best, im realizing now my car has a lot of issues. He told me when I purchased the car it had brand new tires, I should've c More

by Scooby13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daryll Rodriguez
Apr 26, 2018 -

Austin Subaru responded

Alexis, thanks for your feedback. It's our duty to deliver the best possible service and we're surprised to see such a low score here. We perform multi-point inspections on every vehicle and stand behind every product we sell. This is why we covered the deductible of your wheel bearings, allowing you to pay nothing out of pocket for the repairs. As for the down payment, we're sorry that there was confusion as it was not our intention. Just as a retail store must add on taxes at the register, the same applies at any car dealership. Tax, Title, and Licensing fees (TT&L) are required by the state and its standard practice that these fees are not lumped in with the sticker price of the vehicle. We've earned a reputation for conducting transparent business and helping every customer regardless of their situation. It's great to hear that you've always had excellent experience in Service with Joseph as this is the kind of customer service we're known for. :) Thanks again for taking the time to share with us and we wish you all the best. -The Team at Austin Subaru

April 23, 2018

Joseph is the best! Joseph personally takes care of my car and takes the time to explain to me what exactly is going on in terms I can understand. He always has a loaner More

by Scooby13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Martinez
Apr 26, 2018 -

Austin Subaru responded

Alexis, thanks for your feedback and praise. It's our duty to deliver the best possible service and we're so happy to know that your experience was no different. :) It's great to hear that Joseph consistently provides the the kind of customer service we're known for. :) Thanks again for taking the time to share with us and we'll see you next time. -The Team at Austin Subaru

April 22, 2018

Fast & efficient scheduled maintenance I took advantage of their late service detp. hours. Took my car in at 4:45 & was on my way in around 30 minutes. They exceeded my expectations. More

by TedG
Recommend Dealer
Yes
Employees Worked With
John Rivera
May 01, 2018 -

Austin Subaru responded

If we’re able to help, we’re going to do our very best to make it happen. :) Thanks for the awesome review! -The Team at Austin Subaru

April 18, 2018

Great Service Brought my car in for service and a state inspection. Service and inspection were done promptly as usual despite being very busy. Thank you for your h More

by Noah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perez
Apr 20, 2018 -

Austin Subaru responded

Noah, you're so welcome. Thanks to you for selecting us! We appreciate the stellar review and if there's anything else we can assist with, we'll be here for you. :) Take care. -The Team at Austin Subaru

April 17, 2018

Timely Service All requested service items completed quickly and correctly. Completed a state inspection and a prepaid service with no questions or discussion. Appre More

by bobk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rivera
Apr 18, 2018 -

Austin Subaru responded

Bob, it makes us proud to know that we delivered on everything that was promised. Thanks for your awesome review and take care. -The Team at Austin Subaru

April 16, 2018

Easy Peasy Went in months after the fact that my car needed it's 30K mile check-up. All went well. A few issues were resolved by warranty and an easy repair to a More

by Paula and Lily's car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Heller
Apr 16, 2018 -

Austin Subaru responded

We wanted to take a moment to thank you for telling us more about your experience. It's our goal to make every visit smooth and pleasant. :) Thanks for the praise! -The Team at Austin Subaru

April 13, 2018

Too good to be true! (But it is!) I had such a great experience leasing my Forester from Brittany. Everything has been so smooth, no run around, free coffee and snacks - I honestly cou More

by Jessica S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel McColl, Adam Massey, Brittany Nelson
Apr 16, 2018 -

Austin Subaru responded

Jessica, it's our belief that purchasing a vehicle should be a fun and exciting process. :) Thanks for the awesome review and congratulations! -The Team at Austin Subaru

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