Austin Subaru

Platinum Service The exceptional service I received from Austin Subaru reassured me once again that Subaru is a make I can trust. Thanks also for the great coffee and The exceptional service I received from Austin Subaru reassured me once again that Subaru is a make I can trust. Thanks also for the great coffee and car wash, and for supporting the environment and pets. More

Warranty Work Had issues with radio screen going blank or changing colors without any information displayed. Austin Subaru replaced the entire unit under warranty. Had issues with radio screen going blank or changing colors without any information displayed. Austin Subaru replaced the entire unit under warranty. My appointment was for an estimated 2 hours to complete the replacement, but I was finished and gone within 1.5 hours. I'm very pleased with the way the whole process worked. More

Excellent efficient service My car was due for its 6 month/6000 miles service check. I was able to make an appointment online at a time that was convenient for me. There was no w My car was due for its 6 month/6000 miles service check. I was able to make an appointment online at a time that was convenient for me. There was no wait to drop the car off at the appointed time and the service advisor was with me within minutes. He was attentive and thorough in asking questions and clarifying what was to be done and how long it would take. The waiting area is comfortable, peaceful and conducive to working - not to mention they have great complementary coffee. The service was completed well within the expected time. The entire experience was exceptional! More

Amazing Service I came in with a reoccurring problem and had taken it to my local dealer to have fixed a few times. Adam was able to fix it and it's working great! I came in with a reoccurring problem and had taken it to my local dealer to have fixed a few times. Adam was able to fix it and it's working great! I highly recommend bringing your Subaru to Austin Subaru. More

No nonsense, great service I knew what vehicle I was interested before I arrived at the dealership, which made my shopping experience very easy. Don was immensely helpful and k I knew what vehicle I was interested before I arrived at the dealership, which made my shopping experience very easy. Don was immensely helpful and knowledgeable about the vehicle and super pleasant to work with. Laura helped get the numbers and financing put together. Highly recommend Austin Subaru! More

quick and easy I discounted a star because when I was advised that this was the last covered planned maintenance, I inquired about next steps if I wanted to extend m I discounted a star because when I was advised that this was the last covered planned maintenance, I inquired about next steps if I wanted to extend my maintenance agreement, and the rep. just said I'd have to talk to the sales department and then quickly changed the subject. He didn't give me any other info, or offer to let me talk to someone, or tell me where to find more info... Also, I remember my first service visit, they went over everything that was executed/checked, and did things like show me (on paper) what my tire tread level was, etc. However, since that first visit, that really hasn't happened again. I can figure the tire thing out on my own, but it was nice to have it pointed out to me. Lastly, and this was very odd, but there was a TV in the waiting area showing comparative pricing on various maintenance items, comparing Austin Subaru against some franchises. The odd part is, for one of the categories (can't remember which), Austin Subaru was at least 50% more expensive (with no other value-adds)... I'm not an MBA, but I'm pretty sure that's doing the opposite of what it was intended to do. More

Great service Excellent customer service. There was an unexpected issue with my transmission and they took very good care of me. They are also passionate and knowle Excellent customer service. There was an unexpected issue with my transmission and they took very good care of me. They are also passionate and knowlegable about all their vehicles. More

Erick Franco is our salesperson of choice We have purchased two new Subaru Foresters from Erick. From the start to the finish Erick's service was exemplary and it exceeded our expectations. We have purchased two new Subaru Foresters from Erick. From the start to the finish Erick's service was exemplary and it exceeded our expectations. More

My sales person took advantage but otherwise.... Daryl wasn't the absolute best, im realizing now my car has a lot of issues. He told me when I purchased the car it had brand new tires, I should've c Daryl wasn't the absolute best, im realizing now my car has a lot of issues. He told me when I purchased the car it had brand new tires, I should've checked by they were 2016 not 2017 tires. I bought them 2017. he also told me my car goes through an "1800$" check to ensure it has no problems. a day later I was calling and turns out my door hinges were so worn they needed replaced, my wheel bearings were shot. My headlight already needs replaced and my car is currently going through consumption testing for engine oil problems. I also believe during the sales process he lied about the total price of the car. I put 2000 down, and it didn't change the 15500 price at all. After I gave him the 2000 he said it went to Title, registration, etc. Why wasn that included in the total price? Why was I told it in the beginning? he knew I was in a tight spot and took advantage knowing I needed a car asap. He did fight on my behalf to get banks to agree to things but it would've been easier in the long run to just apply my 2000 as it should've been. I hope my car has no further issues. Luckily service department has been great. Daryl is very nice but I feel very upset thinking I lost 2000$, and have several car issues. I just bought this car November 2017. More

Joseph is the best! Joseph personally takes care of my car and takes the time to explain to me what exactly is going on in terms I can understand. He always has a loaner Joseph personally takes care of my car and takes the time to explain to me what exactly is going on in terms I can understand. He always has a loaner ready for me before I arrive and goes above and beyond to ensure my car is safe to drive. He personally fights on my behalf to make sure my warranty follows through with everything. I always feel like my car is in good hands, fast service too. More