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Austin Subaru

Austin, TX

4.9
1,035 Reviews

8100 Burnet Road

Austin, TX

78757

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Showing 1,035 reviews

May 13, 2018

The Service was good, timely and with respect to customer's I had a good experience. They did the work that I was told in advance and no hidden surprises. I have no other concerns. Yusuf Ebrahim. More

by Yusuf Ebrahim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Heller, Sophie Rosa
May 17, 2018 -

Austin Subaru responded

Yusuf, thank you for your review! We're proud to offer transparent and honest work for our customers. :) See you next time. -The Team at Austin Subaru

May 10, 2018

easy in and out Made an appointment for 6,000 mile checkup on my Outback and showed up early. Instead of having to wait Will got me in , got the job done and fixed a More

by new guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Heller
May 10, 2018

Scheduled Maintenance This was my first trip to the new location. I used the Express Lane. I requested an oil change, tire rotation and the multi-point check. Was told it More

by Forrester15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry I so not remember the name of the person I worked with.
May 06, 2018

Preventive maintenance They did a great job replacing the timing belt, diagnosing and and fixing a sound that had been bothering me, and answering my questions about other r More

by ValueSeeker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik (Technician), Jonathan Sosa
May 09, 2018 -

Austin Subaru responded

Thank you so much for the praise. Providing a low-pressure and easy transaction is something we're proud to offer and we appreciate you taking notice. :) See you next time. -The Team at Austin Subaru

May 04, 2018

New Car - Second One in 6 months In September 2017, I purchased a new Subaru Outback and was very happy with the car. In late March, someone in a Toyota Tundra ran a red light at a v More

by Jillms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Matthews, Lucas Cortines
May 05, 2018 -

Austin Subaru responded

First and foremost, we’re grateful for your safety. It’s great to know that we could assist in turning around an unfortunate situation and get you back into the vehicle you love. :) Thank you for the awesome review and happy cruising! -The Team at Austin Subaru

May 03, 2018

Amazing Service I came in with a reoccurring problem and had taken it to my local dealer to have fixed a few times. Adam was able to fix it and it's working great! More

by MH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Crabb
May 04, 2018 -

Austin Subaru responded

We're so glad to know that we could help! Thank you for the review and for spreading the word about our dealership. :) Take care. -The Team at Austin Subaru

May 03, 2018

Platinum Service The exceptional service I received from Austin Subaru reassured me once again that Subaru is a make I can trust. Thanks also for the great coffee and More

by Maverick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moulton, Josiah Bobbitt
May 04, 2018 -

Austin Subaru responded

Maverick, we're so passionate about the brand we sell/service and we love knowing that our customers share that same passion! Thank you for the awesome review and we'll see you next time. -The Team at Austin Subaru

May 03, 2018

Warranty Work Had issues with radio screen going blank or changing colors without any information displayed. Austin Subaru replaced the entire unit under warranty. More

by Lear202bt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Heller
May 04, 2018 -

Austin Subaru responded

We're happy to be of assistance! Thank you so much for taking a few moments to let us know how we are doing. If there's anything we can do down the road, we'll be here for you. Take care. -The Team at Austin Subaru

May 03, 2018

Excellent efficient service My car was due for its 6 month/6000 miles service check. I was able to make an appointment online at a time that was convenient for me. There was no w More

by kate2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Schaefers - service
May 04, 2018 -

Austin Subaru responded

Thank you for taking the time out of your busy schedule to review our business. Our entire team works effortlessly to make every visit as smooth and painless as possible. Thanks for choosing us for your service needs! -The Team at Austin Subaru

May 02, 2018

quick and easy I discounted a star because when I was advised that this was the last covered planned maintenance, I inquired about next steps if I wanted to extend m More

by kenman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Schaefers
May 04, 2018 -

Austin Subaru responded

Thank you so much for the feedback and for being a customer of ours. Our team is trained to go above and beyond the expectations of our customer's and we're sorry that we dropped the ball. We've spoken to your Service Advisor to and used this as a coaching opportunity, both for the maintenance package and for the checkout procedure. The TV display is designed to be an unbiased view of various service prices throughout the city. We pride ourselves on offering premium services and experiences for our customers. Even so, we do our best to offer competitive pricing and wanted our comparison chart to be both thorough and transparent. :) Thank you again for taking the time to share with us and we look forward to seeing you next time. Take care!

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