Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Austin Subaru
Austin, TX
1,038 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,038 reviews
May 23, 2018
Great service , took very good car of me as always. First choice when need any advice and/or work. Own three Subaru’s and usually get service done here. , took very good car of me as always. First choice when need any advice and/or work. Own three Subaru’s and usually get service done here. More
by Doug
Employees Worked With
William Heller, Salvador Jaimes
May 19, 2018
Fantastic! The express service team here is great! The guy who greeted me and took care of my paperwork was super friendly. My car got in quickly and was ready e The express service team here is great! The guy who greeted me and took care of my paperwork was super friendly. My car got in quickly and was ready earlier than they had promised. I'll be back for sure! More
by SelahMarie
Employees Worked With
Dylan Claude
May 14, 2018
Extra Special Susan was an exceptional help to me, very knowledgible and more of a friend to me than a desk worker. The facilities are very accommodating and lovel Susan was an exceptional help to me, very knowledgible and more of a friend to me than a desk worker. The facilities are very accommodating and lovely. It was an excellent experience. More
by geejenny
Employees Worked With
Susan Moulton
May 13, 2018
The Service was good, timely and with respect to customer's I had a good experience. They did the work that I was told in advance and no hidden surprises. I have no other concerns. Yusuf Ebrahim. I had a good experience. They did the work that I was told in advance and no hidden surprises. I have no other concerns. Yusuf Ebrahim. More
by Yusuf Ebrahim
Employees Worked With
William Heller, Sophie Rosa
May 10, 2018
Scheduled Maintenance This was my first trip to the new location. I used the Express Lane. I requested an oil change, tire rotation and the multi-point check. Was told it This was my first trip to the new location. I used the Express Lane. I requested an oil change, tire rotation and the multi-point check. Was told it would take about 30 minutes which was the time it took. I liked the new location with the much larger waiting area. More
by Forrester15
Employees Worked With
Sorry I so not remember the name of the person I worked with.
May 10, 2018
easy in and out Made an appointment for 6,000 mile checkup on my Outback and showed up early. Instead of having to wait Will got me in , got the job done and fixed a Made an appointment for 6,000 mile checkup on my Outback and showed up early. Instead of having to wait Will got me in , got the job done and fixed a couple of things on my car that I was a little confused about ( he did it himself ). I was gone in 35 minutes. Now that is 5 star service ! More
by new guy
Employees Worked With
William Heller
May 06, 2018
Preventive maintenance They did a great job replacing the timing belt, diagnosing and and fixing a sound that had been bothering me, and answering my questions about other r They did a great job replacing the timing belt, diagnosing and and fixing a sound that had been bothering me, and answering my questions about other recommended services in a low-pressure way. More
by ValueSeeker
Employees Worked With
Erik (Technician), Jonathan Sosa
May 04, 2018
New Car - Second One in 6 months In September 2017, I purchased a new Subaru Outback and was very happy with the car. In late March, someone in a Toyota Tundra ran a red light at a v In September 2017, I purchased a new Subaru Outback and was very happy with the car. In late March, someone in a Toyota Tundra ran a red light at a very high speed and totaled my new car. Once the insurance settlement was completed, I was back at Subaru buying the very same car - same color; same features. As before, Roger was so very helpful and sympathetic to my situation. So I was the buyer of a second Subaru within a 6-month period. I feel like the car definitely saved my life - and I am so very grateful for that. More
by Jillms
Employees Worked With
Roger Matthews, Lucas Cortines
May 03, 2018
Platinum Service The exceptional service I received from Austin Subaru reassured me once again that Subaru is a make I can trust. Thanks also for the great coffee and The exceptional service I received from Austin Subaru reassured me once again that Subaru is a make I can trust. Thanks also for the great coffee and car wash, and for supporting the environment and pets. More
by Maverick
Employees Worked With
Susan Moulton, Josiah Bobbitt
May 03, 2018
Warranty Work Had issues with radio screen going blank or changing colors without any information displayed. Austin Subaru replaced the entire unit under warranty. Had issues with radio screen going blank or changing colors without any information displayed. Austin Subaru replaced the entire unit under warranty. My appointment was for an estimated 2 hours to complete the replacement, but I was finished and gone within 1.5 hours. I'm very pleased with the way the whole process worked. More
by Lear202bt
Employees Worked With
William Heller
