Austin Subaru | Page 72

10/10 dealership The level of service and customer care at the Austin Subaru is extremely thorough, and exemplifies their values of providing the best service taken se The level of service and customer care at the Austin Subaru is extremely thorough, and exemplifies their values of providing the best service taken seriously. More

Service, Accessory Modifications & Sales. My busy schedule changes hourly, Adam Massey along with John Martinez went above and beyond to get my car in for a routine service, additional access My busy schedule changes hourly, Adam Massey along with John Martinez went above and beyond to get my car in for a routine service, additional accessory modifications and a huge customer service request (with help from Travis Pastrana) that far exceeded my expectations. Great job guys!! Matt S. More

Routine Oil change and tire rotation In and out in an hour or so. Time passed quickly in the great waiting room. From sales to service, employees at this dealership are friendly and very In and out in an hour or so. Time passed quickly in the great waiting room. From sales to service, employees at this dealership are friendly and very diligent. Would recommend them highly. More

Accessory purchase and installation I called a few days earlier and made the appointment for 2PM on a Wednesday, hoping to have it completed while attending "Subaru School", Little did I I called a few days earlier and made the appointment for 2PM on a Wednesday, hoping to have it completed while attending "Subaru School", Little did I know my vehicle was needed for the class! Morgan Roberts, the Instructor, told William Heller to go ahead with the installation, He would find a substitute vehicle to use for the class. Morgan returned in a short time and we started the class.Great experience, hands on operation of all of the features.We were given a week to use the vehicle so as to understand all the features, I wish I could go again in about a month! After about an hour and a half, we finished the class and retured to the Service Dept. and Mr. Heller informed us the car was ready and he was completing the bill. We had a great Sales Rep a week earlier, Brittany Nelson. She spent most of her day showing the many safety features and available choices. More

30K service Regular service on our Subaru Legacy - met expectations in all regards. Service was complete within the estimated time; facility is clean and comfort Regular service on our Subaru Legacy - met expectations in all regards. Service was complete within the estimated time; facility is clean and comfortable; work quality excellent. More

Isaac Gray Isaac genuinely wanted to help me get my dream car (STI) but life circumstances ended up taking us or separate ways. None the less he was very nice, f Isaac genuinely wanted to help me get my dream car (STI) but life circumstances ended up taking us or separate ways. None the less he was very nice, friendly, and knew the Subaru car business well. Definitely recommend him if your ever in search of a great salesman that will treat you with respect and kindness. More

High Speed Low Drag Experience This was my first time dealing with Austin Subaru and it was nothing short of exceptional. Being in the business myself I uncontrollably had certain This was my first time dealing with Austin Subaru and it was nothing short of exceptional. Being in the business myself I uncontrollably had certain expectations and to my surprise everything went as smooth as humanly possible. I’ll definitley be back again next time for a new Subaru WRX! More

Great customer service! I drive almost 6 hours to come for service on our two Subarus. They are honest and always explain everything! Will Heller is the best!!! I drive almost 6 hours to come for service on our two Subarus. They are honest and always explain everything! Will Heller is the best!!! More

Coffee Break and Inspection Needed my car inspection, dropped by without an appointment and was met with smiles and yeses. While I had a quick coffee they inspected my car and s Needed my car inspection, dropped by without an appointment and was met with smiles and yeses. While I had a quick coffee they inspected my car and sent my down the road . I was there less than half an hour on a Tuesday afternoon . They give no nonsense good work. in a coffee shop like setting what's not to love? I'm on my 3rd Subie from this dealer and I love them and the new location. Sometimes I take my dog with me when I need service and she is also welcome. More

Replacement of windshield Jonathan Sosa was wonderful to deal with and the staff were friendly and accommodating. They gave me a loaner vehicle which was excellent and made th Jonathan Sosa was wonderful to deal with and the staff were friendly and accommodating. They gave me a loaner vehicle which was excellent and made the transition easy. More