Austin Subaru

Great customer experience I have visited this dealership twice now and have been thoroughly impressed by their attention to detail and outstanding customer service. My service I have visited this dealership twice now and have been thoroughly impressed by their attention to detail and outstanding customer service. My service advisor Craig, kept me updated on the status of the work and addressed all my requests. More

Extremely overpriced service; friendly customer service Service advisors recommended I get the 60,000 mi service on my 2017 Subaru and quoted ~$930 in August 2018. I saved up for the service, returned in Oc Service advisors recommended I get the 60,000 mi service on my 2017 Subaru and quoted ~$930 in August 2018. I saved up for the service, returned in October 2018, and final amount was $1,021.00. I drank the Subaru kool-aid culture-wise but am writing a review so others are aware that this recommended service is extremely overpriced and consists of potentially unnecessary checks/fixes. I wasn't consulted about what was necessary prior to the service - seems the service managers went through a checklist and didn't consider that some of the work wasn't necessary. That total included a tire rotation despite the fact that two weeks prior I had a brand new set of tires put on my car. It also included an inexplicable $80 shop fee and another random $35 repair request fee (I didn't request any repairs). Background on my vehicle is that it is in perfect condition - I was simply following recommendations from Subaru by going in because I had reached the 60,000 mile service. I did sign the paperwork so feel a review is the only thing left to do at this point - learned a lesson and will think twice before ever going back to the dealership for any kind of service. I recommend taking your car elsewhere if you need a regular service (or repairs for that matter) - there was no reason to spend that much on a regular check-up. More

Amazing Experience! Our experience at Austin Subaru was amazing, as always. This time they really went above & beyond. Our Subaru Outback had started leaking unexpectedly Our experience at Austin Subaru was amazing, as always. This time they really went above & beyond. Our Subaru Outback had started leaking unexpectedly & saturated the driver's side of the car. We called over the weekend & spoke to a manager who was SO helpful & friendly & got us in the next day. They took their time finding the (very difficult to find) leak & repaired it for us & our Outback is like new again. We are SO appreciative!!! -Brian & Christy More

No surprises I had my car serviced for a sunroof leak. Adam explained the service tech evaluation and the probable repair option, cost and time. He provided me w I had my car serviced for a sunroof leak. Adam explained the service tech evaluation and the probable repair option, cost and time. He provided me with his text info so I could check in anytime for an update. He was spot on with the problem and the time frame. No surprises with the cost either. During my wait I spoke with Jason about an eventual trade in of my 10 yr old Forrester, including looking at car options & the finances of trading up. Subaru may have my business for life. More

Exactly what I wanted! Quick service. Got exactly what I wanted. Comfortable waiting area. Service Advisor was very nice and knowledgeable. No hassle. No problems. Great exp Quick service. Got exactly what I wanted. Comfortable waiting area. Service Advisor was very nice and knowledgeable. No hassle. No problems. Great experience overall. Will go there again. More