Austin Subaru

Awesome The level of service is impeccable. Joseph is very knowledgeable and professional. I know my car is in good hands with him and his team. And you sup The level of service is impeccable. Joseph is very knowledgeable and professional. I know my car is in good hands with him and his team. And you supply an Uber to pick me up. Great service. More

Best customer service ever I've been visiting this dealership for almost two years and have consistently been impressed by the quality of both the service department and the cus I've been visiting this dealership for almost two years and have consistently been impressed by the quality of both the service department and the customer service. I am regularly kept informed while work is going on and receive planning information on maintenance that may be required in six months. It's always a pleasure doing business here, because I know I can trust them to keep my Subaru in tiptop running condition. More

Great customer experience I have visited this dealership twice now and have been thoroughly impressed by their attention to detail and outstanding customer service. My service I have visited this dealership twice now and have been thoroughly impressed by their attention to detail and outstanding customer service. My service advisor Craig, kept me updated on the status of the work and addressed all my requests. More

Extremely overpriced service; friendly customer service Service advisors recommended I get the 60,000 mi service on my 2017 Subaru and quoted ~$930 in August 2018. I saved up for the service, returned in Oc Service advisors recommended I get the 60,000 mi service on my 2017 Subaru and quoted ~$930 in August 2018. I saved up for the service, returned in October 2018, and final amount was $1,021.00. I drank the Subaru kool-aid culture-wise but am writing a review so others are aware that this recommended service is extremely overpriced and consists of potentially unnecessary checks/fixes. I wasn't consulted about what was necessary prior to the service - seems the service managers went through a checklist and didn't consider that some of the work wasn't necessary. That total included a tire rotation despite the fact that two weeks prior I had a brand new set of tires put on my car. It also included an inexplicable $80 shop fee and another random $35 repair request fee (I didn't request any repairs). Background on my vehicle is that it is in perfect condition - I was simply following recommendations from Subaru by going in because I had reached the 60,000 mile service. I did sign the paperwork so feel a review is the only thing left to do at this point - learned a lesson and will think twice before ever going back to the dealership for any kind of service. I recommend taking your car elsewhere if you need a regular service (or repairs for that matter) - there was no reason to spend that much on a regular check-up. More