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Austin Subaru
Austin, TX
1,038 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,038 reviews
December 31, 2018
Good Stuff Love to go to the service area. They are very friendly and finish earlier than expected. (I waited, and it was comfortable to wait). Free coffee (or s Love to go to the service area. They are very friendly and finish earlier than expected. (I waited, and it was comfortable to wait). Free coffee (or sodas) - what else do you need? More
by Subby
Employees Worked With
I don’t remember.
December 31, 2018
Fast service Needed a new key for my outback. Service was friendly and quick. I had my new key activated and ready in about an hour. Perfect before taking a big ro Needed a new key for my outback. Service was friendly and quick. I had my new key activated and ready in about an hour. Perfect before taking a big road trip. More
by teamsloan
Employees Worked With
Randy Crist, Jonathan Sosa
December 30, 2018
Cross service Came early hoping to beat the early rush. Was greeted bybprofrsdional staff and went and got a cup of coffee. 6,000 mile service was completed in unde Came early hoping to beat the early rush. Was greeted bybprofrsdional staff and went and got a cup of coffee. 6,000 mile service was completed in under 30 minutes. Thank you for great service! More
by Kkrew
Employees Worked With
Can not remember
December 29, 2018
Very helpful and friendly We bought our 2019 Outback Touring this December 2018. Fouad Kassem, Isaac Gray, Morgan Roberts are fantastic people to work with. Our purchasing ex We bought our 2019 Outback Touring this December 2018. Fouad Kassem, Isaac Gray, Morgan Roberts are fantastic people to work with. Our purchasing experience has been the best I've ever experienced in the car-purchasing world. Great job! Thanks. More
by MBA
Employees Worked With
Isaac Gray, Morgan Roberts, Fouad Kassem
December 29, 2018
Well organized, helpful, and low pressure We took delivery on 2019 Subaru Outback Limited 3.6 on 12/21/18. It was in line for shipment when we made the deal on 12/10. Received a week earlier t We took delivery on 2019 Subaru Outback Limited 3.6 on 12/21/18. It was in line for shipment when we made the deal on 12/10. Received a week earlier than promised, and we were very happy. The car itself is great, but this is about Austin Subaru and Jason Clark. Jason worked us through the sale in a very organized, helpful, and no pressure way. I wish I could give credit by name to the gentleman who first greeted us in early November and let us sit in and examine every model we were interested in with the same helpful, low pressure manner. We did not want to pile on test drives that day. We look forward to future encounters with our "technical class" and the service department. Word to Wise: If you are an infrequent new car buyer, be clear in your mind before delivery day what you want (or don't) regarding window tint, extended warranty, etc; the choices can be overwhelming. More
by neube
Employees Worked With
Jason Clark, Stephanie Auld
December 28, 2018
Quick troubleshooting The engine was running rough after a fender-bender. The service team quickly determined the cause, got the right part in, and solved the problem. The engine was running rough after a fender-bender. The service team quickly determined the cause, got the right part in, and solved the problem. More
by charlessmaistrla
Employees Worked With
William Heller
December 27, 2018
Very helpful, great customer service, definitely coming back Went above and beyond to make things work, great customer service. Best Subaru in the area by far, definitely willing to drive the extra miles to come Went above and beyond to make things work, great customer service. Best Subaru in the area by far, definitely willing to drive the extra miles to come here instead. More
by lalo90
Employees Worked With
Joseph Martinez
December 21, 2018
Easy and fun I just bought my second Subaru from John Martinez at Austin Subaru. He understood exactly what I wanted and took me straight to the perfect fit! Thank I just bought my second Subaru from John Martinez at Austin Subaru. He understood exactly what I wanted and took me straight to the perfect fit! Thanks! More
by Red Rock
Employees Worked With
Brent Baker, John Martinez, Stephanie Auld
December 13, 2018
Love going for service The service area has become my favorite coffee house. I look forward to going in. The service folks are great. The job was done sooner than expected. The service area has become my favorite coffee house. I look forward to going in. The service folks are great. The job was done sooner than expected. Very pleased. More
by Drt600
Employees Worked With
Abel Aguirre
December 11, 2018
Joseph at AUSTIN Subaru is amazing! From the initial service consultation to the end of our interaction, Joseph provided top-notch customer service. Professional, courteous, knowledgeab From the initial service consultation to the end of our interaction, Joseph provided top-notch customer service. Professional, courteous, knowledgeable are just a few words to describe Joseph! AUSTIN Subaru is hands down the best service department we’ve experienced. Better than Audi and Mercedes Benz. Keep up the great work! More
by Bobby
Employees Worked With
Joseph Martinez, Joseph Mendoza
