Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Austin Subaru
Austin, TX
1,030 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,030 reviews
February 10, 2019
Always Excellent Service! They encourage reservations, and always honor them by being ready to go when the customer arrives. They've always done great work on my car, and have They encourage reservations, and always honor them by being ready to go when the customer arrives. They've always done great work on my car, and have g me in and out quickly. More
by dtrox
Employees Worked With
William Heller
February 05, 2019
Oil change and airbag recall First time here.Friendly and fast service.Great cafe/kids/lounge area!Originally we were only there for an oil change but they also managed to get the First time here.Friendly and fast service.Great cafe/kids/lounge area!Originally we were only there for an oil change but they also managed to get the airbag recall done.And they are open on Sundays.Perfect! More
by JuliaGermany
Employees Worked With
I am really bad with names so hopefully clicked on the right one;-), Christian Perez
February 05, 2019
Best in Customer Service Jonathan was extremely helpful, knowledgeable and friendly. Austin Subaru really challenges any preconceived notion that dealerships are over priced Jonathan was extremely helpful, knowledgeable and friendly. Austin Subaru really challenges any preconceived notion that dealerships are over priced and a pain to deal with for service. Jonathan knew immediately what this issue was and got it taken care of quickly. I don't think this could have happened if I had gone elsewhere. I love my Subaru and hope it will last forever, but will plan to get my next car from Austin Subaru! More
by ZoeT
Employees Worked With
Jonathan Sosa
February 02, 2019
Done way early The actual service time was actually 1/3 the time that was given me at check in so I was done considerably earlier than I had anticipated. The actual service time was actually 1/3 the time that was given me at check in so I was done considerably earlier than I had anticipated. More
by bobk
Employees Worked With
Christian Perez
January 30, 2019
Kurtis Clark provided exceptional customer service! Kurtis Clark provided exceptional customer service. He was very professional and knowledgeable about Subaru Vehicles. He made our vehicle buying expe Kurtis Clark provided exceptional customer service. He was very professional and knowledgeable about Subaru Vehicles. He made our vehicle buying expert stress free! Outstanding dealership! More
by Seminole2019
Employees Worked With
Kurtis Clark
January 19, 2019
Service was done in a very timely manner. Service advisor even checked for any updates. By far the best dealership experience I’ve ever had has been with Sub was done in a very timely manner. Service advisor even checked for any updates. By far the best dealership experience I’ve ever had has been with Subaru. More
by Rebfm818
Employees Worked With
Joseph Martinez
January 17, 2019
It arrived early. Got the call from Jay that the Forrester had arrived early (really early). Got scheduled to meet that day. Jay made it easy on doing the trade in. Me Got the call from Jay that the Forrester had arrived early (really early). Got scheduled to meet that day. Jay made it easy on doing the trade in. Meet Adam to go over the final accessories install and schedule that and the schedule to meet with Jesse to walk through the New features on the Forrester. Then meet with the nicest lady in finance (sorry I am bad with names) She made the paperwork go smoothly. So overall everyone made this experience excellent. More
by Roberts, C78739
Employees Worked With
Adam Massey, Jay Hall
January 13, 2019
Routine Service plus minor issue As always superior service from Subaru. Craig was awesome. Outside of the routine service, I was having an intermittent sound issue that I could not As always superior service from Subaru. Craig was awesome. Outside of the routine service, I was having an intermittent sound issue that I could not track down. Even though they typically don't investigate those things, They went the extra mile and tried to isolate it. I even came back and did a test drive. But it looks like the issue was resolved. Thanks for all of the extra attention to my issue, as erroneous as it appeared to be. Subaru Service always makes me feel like I am their only customer. High Marks!! More
by punkrockphil
Employees Worked With
Whomever was the service manager. I was told his name but don't recall it. , Craig Ritchie
January 11, 2019
Nice Experience It was a great experience - Austin Subaru is very well organized. Everyone was friendly and informative. I'm looking forward to the service experienc It was a great experience - Austin Subaru is very well organized. Everyone was friendly and informative. I'm looking forward to the service experience once my new car needs servicing. More
by Snead45
Employees Worked With
Danny Sosa, Yelena Smirnova, Jay Hall
January 04, 2019
Always as expected The customer service is always great. I really like having my car serviced here. My questions have always been promptly answered and they return my ca The customer service is always great. I really like having my car serviced here. My questions have always been promptly answered and they return my calls quickly too. More
by lisar
Employees Worked With
Craig Ritchie
