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Austin Subaru
Austin, TX
1,030 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,030 reviews
May 07, 2019
perfect service! Joseph Martinez is great service rep. accessible, responsive, easy to deal with, makes it a pain-free experience. Highly recommend. Contacted by ema Joseph Martinez is great service rep. accessible, responsive, easy to deal with, makes it a pain-free experience. Highly recommend. Contacted by email to set up maintenance appointment and all went smooth. More
by austinbuddy
Employees Worked With
Joseph Martinez
May 03, 2019
Good service that one would expect from Subaru The waiting area is pleasant with a complimentary coffee bar drinks and snacks. I had a desk area to plug in my laptop and do computer work while wai The waiting area is pleasant with a complimentary coffee bar drinks and snacks. I had a desk area to plug in my laptop and do computer work while waiting for my vehicle. The work took a few minutes longer than estimated, but everything was done well at a very reasonable price. More
by Gary Preuss
Employees Worked With
Abel Aguirre
May 02, 2019
excellent service Thank you for thorough explanations, friendly service and a quick turnaround. I much prefer taking my car to Subaru of Austin than anywhere else for Thank you for thorough explanations, friendly service and a quick turnaround. I much prefer taking my car to Subaru of Austin than anywhere else for service. More
by gigi
Employees Worked With
Adam Crabb, Craig Ritchie
April 30, 2019
Very positive buying experience Lati was fantastic during the whole process. He let me move at a very fast pace and was flexible in all aspects. Everyone involved was extremely hel Lati was fantastic during the whole process. He let me move at a very fast pace and was flexible in all aspects. Everyone involved was extremely helpful and truly demonstrate that customer service is part of their DNA at Austin Subaru. More
by PierceNewman
Employees Worked With
Lati Bouraima
April 29, 2019
Professional Service as always Oil light came on prematurely. Advisor suggested immediate attention and got me in within hours.. Fast Service and a great cup of coffee! Delighted Oil light came on prematurely. Advisor suggested immediate attention and got me in within hours.. Fast Service and a great cup of coffee! Delighted as always with Austin Subaru! More
by Leif
Employees Worked With
William Heller
April 25, 2019
Just enough I will continue to go to Austin Subaru but only because another is not closer. I think it is ridiculous that they do not wash your car after service o I will continue to go to Austin Subaru but only because another is not closer. I think it is ridiculous that they do not wash your car after service or at the very least sweep the front drivers side, but instead place a paper floor mat? Oh I know it is paraded as a "green" option. Georgetown has a portable unit. Instead they hand a you card for a car wash that requires another stop out of my way to use, I just eventually chunk them. A token not appreciated. More
by Julie Martenson
Employees Worked With
I just checked one, the person I worked with is not listed. I did not work with Abel, Abel Aguirre
April 25, 2019
stress-minimal car-buying experience Working with Jason on buying my new (to me) car was a simple process, and I had a positive experience overall. Car-buying can be stressful and a hassl Working with Jason on buying my new (to me) car was a simple process, and I had a positive experience overall. Car-buying can be stressful and a hassle, but this team makes the experience pleasant. More
by LaJefa
Employees Worked With
Jason McEntire
April 24, 2019
Great buying experience This dealership is top notch. My buying experience was great. Everyone was a delight to talk to. The sales people were very knowledgeable. Management This dealership is top notch. My buying experience was great. Everyone was a delight to talk to. The sales people were very knowledgeable. Management did everything possible to accommodate. More
by efnStv
Employees Worked With
Steve Carter, Jeremy Marty, Don Upton
April 22, 2019
So Far, Really Good So far everything is going well. There are 2 points that Fouad is following up on for us, the first was noted at the time of purchase, the 2nd was aft So far everything is going well. There are 2 points that Fouad is following up on for us, the first was noted at the time of purchase, the 2nd was after purchase. I was told the issues are now with the service department. The purchase process was smooth and relaxed. No pushy sales people hustling me as soon as I stepped on the lot and that is greatly appreciated. We were taken care of, treated in a courteous manner and with nothing but respect during the entire process. This was a no stress process from start to finish. As long as we can get the 2 points mentioned above taken care of everything will be rated 100%. I will gladly recommend Austin Subaru as a professional and courteous dealer to purchase a vehicle through. More
by bosonac
Employees Worked With
Fouad Kassem
April 14, 2019
No pressure sales experience We had a very favorable sales experience. We test drove at two other manufacturers dealerships and felt uncomfortable with the sales tactics and deme We had a very favorable sales experience. We test drove at two other manufacturers dealerships and felt uncomfortable with the sales tactics and demeanor of the salesmen. That wasn’t the case at Austin Subaru. We felt like they simply wanted to provide any information we wanted regarding the car we were looking at and would have been the same if we wanted their car or not. More
by First subaru
Employees Worked With
Adam Massey, John Pasho, Robbie Docherty
