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Austin Subaru
Austin, TX
1,038 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,038 reviews
June 14, 2019
Excellence service at Service Department I brought both of my Subaru's in for routine maintenance and a few specific issues. Both Service advisors, Jonathan Sosa and Craig Ritche were very at I brought both of my Subaru's in for routine maintenance and a few specific issues. Both Service advisors, Jonathan Sosa and Craig Ritche were very attentive to my issues and made sure all things were taken care of. They arranged a loaner vehicle (2019 Outback-Touring Twin! Very nice touch.) Both vehicles had all issues dealt with. Despite being a busy day, they both took time to listen and explain and I never felt rushed. My advice for Central Texas Subaru owners, and Subaru Ambassadors, is to Only take your "precious" Subie to a dealership that truly cares about excellence...Austin Subaru... More
by jfd
Employees Worked With
I purchased my Subaru's at Austin Subaru, and worked with Roger Mathiews. He has extensive experience and knowledge with not only the Subaru brand, but many other vehicles. Excellent sales person., Craig Ritchie, Jonathan Sosa
June 11, 2019
Great service Jonathan "Sammy" Sosa was terrific. He succinctly explained the recall work in language I could understand. I appreciate the emails documenting when s Jonathan "Sammy" Sosa was terrific. He succinctly explained the recall work in language I could understand. I appreciate the emails documenting when service started and when my car was ready. The hospitality people were very friendly and ready to offer a variety of refreshments. The variety of televisions was also appreciated. When the women I sat next to wanted to watch the women's soccer game they were quick to change it. I don't know squat about car work but I know a great service operation when I see it. More
by APAustin
Employees Worked With
Jonathan Sosa
June 11, 2019
Excellent service as always Time for my 12K service. Easy appointment setup the day before via the web. I arrived a bit early, no problem. They set me up with a Lyft ride back to Time for my 12K service. Easy appointment setup the day before via the web. I arrived a bit early, no problem. They set me up with a Lyft ride back to work. I was back in about 30 mins (10 min drive each way). When the car was done, I got a text message to let me know. At the end of my work day, I clicked a link Subaru had given me earlier and got another Lyft ride back to pick up my car. Everything was done and ready to go. I had just enough time for a free hand-crafted espresso at the bar while they brought my car around. I couldn't be more satisfied. More
by matsaleh
Employees Worked With
John Rivera
June 05, 2019
Pleasant Experience The salesman quickly aligned our objectives to trade-in my current Outback and to purchase a new one. He remained on task, and we efficiently agreed The salesman quickly aligned our objectives to trade-in my current Outback and to purchase a new one. He remained on task, and we efficiently agreed on a price. Very courteous, respectful, and efficient salesman. Overall, a Pleasant Experience. More
by John
Employees Worked With
Danny Sosa, Don Upton
June 02, 2019
Excellent service and product! Excellent salesperson Tony Nguyen -the dealership was professional, friendly and easy to work with. My experience could not have been better. It was Excellent salesperson Tony Nguyen -the dealership was professional, friendly and easy to work with. My experience could not have been better. It was 5-star in every way! More
by Cici
Employees Worked With
Tony Nguyen
June 01, 2019
Like going to a friend’s house When you first walk in, people are smiling and glad to see you, like they are happy to be there. And so are you. A real community. When you first walk in, people are smiling and glad to see you, like they are happy to be there. And so are you. A real community. More
by Beecave
Employees Worked With
Eddie Hummel, John Martinez, Steve Carter, Jeremy Marty, Yelena Smirnova
May 30, 2019
Had a recall on my vehicle. This is the BEST dealership of any manufacture that I have ever witnessed. They take care of the car business while the customer enjoys a premier wai This is the BEST dealership of any manufacture that I have ever witnessed. They take care of the car business while the customer enjoys a premier waiting room with wide screen TV, free drinks and eats and very polite service from everyone. I would urge anyone who buys a Subaru to check this dealership out. It's TOPS. More
by Mam
Employees Worked With
Sorry, I don't remember any names; all were excelletn
May 28, 2019
Maintenance Timing was good, not to long! Good on details discussed additional charges and why I don't think I got my service coordinators business card D Timing was good, not to long! Good on details discussed additional charges and why I don't think I got my service coordinators business card Duandre Harris More
by Deidre Acord
Employees Worked With
Duandre Harris
May 22, 2019
Great service and support! I often chat with other Subaru owners from other states on the Internet and I've heard some crazy stories about dealership support. I'm so thankful th I often chat with other Subaru owners from other states on the Internet and I've heard some crazy stories about dealership support. I'm so thankful that I've never had a single issue with the service department at Austin Subaru. In fact I really look forward to taking my car in for service there because I know that I'll be treated like a truly valued customer if not family. And to top it off the employees are enthusiastic about the company they work for. Kudos to the service department for a great job. More
by Xtrekker2019
Employees Worked With
Joseph Martinez
May 21, 2019
Pleasant Purchase Experience I am very happy with my new Subaru Forester and with the treatment I received as a customer at Austin Subaru. My sales rep, John Palmieri was helpful, I am very happy with my new Subaru Forester and with the treatment I received as a customer at Austin Subaru. My sales rep, John Palmieri was helpful, courteous, and worked hard to get me the vehicle I wanted and Adam Massey was great in working with me for the extras I wanted added. I am a satisfied customer and will recommend this dealership to anyone I know looking to buy a vehicle. More
by Lotta S
Employees Worked With
Adam Massey, Stephanie Auld, John Palmieri
