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Austin Subaru
Austin, TX
1,028 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,028 reviews
December 27, 2019
Fast and Friendly Even though they were busy the work was done quickly. My service advisor kept me up to date on what was going on and the waiting area is a nice place Even though they were busy the work was done quickly. My service advisor kept me up to date on what was going on and the waiting area is a nice place to wait. More
by gdbjr
Employees Worked With
David Parga
December 24, 2019
Impressed Everyone we dealt with was professional, personable, knowledgable and easy to work with. The most pleasant experience I've had buying a vehicle, even Everyone we dealt with was professional, personable, knowledgable and easy to work with. The most pleasant experience I've had buying a vehicle, even with the service department when getting a few things added on. This is our first Subaru, and we already know it won't be our last. More
by nbenold
Employees Worked With
worked with two really nice ladies, finance and addons, but don't remember their names, John Palmieri
December 15, 2019
welcoming service Amazing experience! Very fast, very professional! Excellent Service Department! Greets you while you're sitting in your car. Gives an estimate of the Amazing experience! Very fast, very professional! Excellent Service Department! Greets you while you're sitting in your car. Gives an estimate of the time of wait. The waiting room is convenient and spacious. More
by Ying Li
Employees Worked With
Rosa Gonzalez
December 15, 2019
Service performed while I waited I went in for a problem with window regulator, which was replaced. Dealer tech discovered worn suspension parts, which were also replaced. All work I went in for a problem with window regulator, which was replaced. Dealer tech discovered worn suspension parts, which were also replaced. All work done while I waited on a busy day. Covered by my extended warranty. More
by Ross
Employees Worked With
Charles Otte Jr.
December 11, 2019
Excellent Staff and Mechanics The Subaru staff had good communications from check-in, loaner car, actual service review and check out. The staff covered for each other even when The Subaru staff had good communications from check-in, loaner car, actual service review and check out. The staff covered for each other even when someone had the day off or could not answer the phone. The mechanics provided excellent records of their work and even test drove the car to ensure all work was done correctly. Every time I come in the service department has improved over the last time. Finally, the entire staff was always smiling and offering to assist. Terrific is the one word to describe this Subaru service department. More
by PC
Employees Worked With
Iaan handled the loaner car check out and check in. Assisted moving items between cars. , William Heller, Abel Aguirre
December 06, 2019
Everyone was very friendly and courteous. A nice experience. They were quick and efficient. Tbe food and drink bar was a nice touch. Thank you. experience. They were quick and efficient. Tbe food and drink bar was a nice touch. Thank you. More
by nanc12
Employees Worked With
William Heller
December 05, 2019
The waiting area is very nice, and it took just as long as they said for the car to be ready. I also had time to ask questions in the parts department while I was waiting. as they said for the car to be ready. I also had time to ask questions in the parts department while I was waiting. More
by Lauraleshikar
Employees Worked With
Sean Schaefers
December 05, 2019
2014 Subaru Forrester 60K Service Chuck Otte was extremely pleasant. He reviewed what tasks would be performed on my 2014 Subaru Forrester 60K service. He kept me up dated on other Chuck Otte was extremely pleasant. He reviewed what tasks would be performed on my 2014 Subaru Forrester 60K service. He kept me up dated on other recommendations before performing the repairs. More
by Mitzi
Employees Worked With
Charles Otte Jr.
December 04, 2019
Fun, fast and friendly. Our 4th Subaru. Great cars and brand. I had VIP pricing and knew what I wanted and didn't want. No pressure on the up sale once I stated my position. Our 4th Subaru. Great cars and brand. I had VIP pricing and knew what I wanted and didn't want. No pressure on the up sale once I stated my position. I would have liked a little more on the trade-in given our 4th purchase, but the offer was fair. More
by rjschubert
Employees Worked With
Danny Sosa, Masha Romanova, John Palmieri
December 04, 2019
S209 Delivery My sales consultant Robbie did a great job of keeping me in the loop throughout the buying process. I never had to call him...he was that proactive! My sales consultant Robbie did a great job of keeping me in the loop throughout the buying process. I never had to call him...he was that proactive! More
by karl
Employees Worked With
Robbie Docherty
